Dos Coyotes Border Cafe

3191 Crow Canyon Pl Suite L, San Ramon, CA 94583, USA

Address:	3191 Crow Canyon Pl Suite L, San Ramon, CA 94583, USA
Phone:	+1 925-242-1100
Site:	doscoyotes.com
Rating:	4.4
Working:	11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM

Location

Photos 100

Reviews 16

Mark T

I tried Dos Coyotes for the first time tonight 6/7/2017. My first impression, was that the place looked nice. But...this place is very loud inside. My friend and I were straining to have a normal conversation with each other. Theres hard surface everywhere, so the sound echoes like an empty swimming pool. The staff really seemed confused. There must have been 20 employees bumping around behind the counter, many with nothing really to do but laugh and talk to each other. Too many employees never translates into efficiency or profit! The staff didnt seem really trained either, nor were they hand picked for their customer service skills. It kinda felt like I was ordering food at the DMV, No excitement, no food suggestions (even after saying it was my first time). They acted like order takers only! As a new customer, I had no clue the how the place was laid out or operated. I was given a warm glass with ice in it, an order number on a tall stick and sent on my way. Ok now why do I do? After walking around trying to figure the system out, I realized I needed to start fetching things like a table, silverware, napkins, drinks and etc. The menu says they have Chips and Salsa, well I found a salsa area (bar), but no chips in sight...anywhere, So I asked at the counter and was told "you will get them with your dinner". Well ok!....in the mean time thou, I will sit here and stare at my salsa and chew my fingernails. My friend and I both ordered the 3 enchilada platter. When the food came out, it was COLD and pretty flavorless. The enchiladas were small and missing any memorable flavor, the rice was bland and cold too. The refried beans were bland and blah. There were a "few" tortilla chips stuck in the food on top of the plate (finally some chips). Not sure broken chips are a traditional Mexican garnish? Later an employee came to take our plates and asked "are you done"? (we hadnt really eaten much) we said "yes" and he said "I hope you liked the food" and I smiled and said "Well?" I was going to share a comment with him on the food (nicely!) but he walked away so quickly, I never got that chance. Overall this place felt like it was run by volunteer helpers, only lightly trained with no visible management presence. I sure hope they figure out how things "should" be and what brings customers back, somebody spent a lot of money making this place look nice, but forgot to focus on the business inside.

Kevin M. Wong

Dos Coyotes has come to the San Ramon Valley! For many years, it was the greater Sacramento area which had the access to this restaurant. This location in San Ramon, is big, bright and airy. The decor and layout inside is spacious and very inviting. The menu offers selections that will appeal to any palette. Grilled beef, chicken, seafood, salads, and so much more. One thing people have always loved about Dos Coyotes at any of their locations is just how fresh their food is. It is tasty and the flavors are amazing. The food is cooked to order and brought to your table so nothing is sitting under heat lamps. The staff is friendly, the portions are large and the experience should be first rate. The staff want you to be satisfied and happy. Talk to them and you will see. This restaurant should have a prosperous run at this location as there are no other restaurants around with this type and quality of food. I hope you enjoy it!

Mark Wiseman

Waited 45 minutes for cold food. After standing in line for 30 minutes. Chips are stale, put a cold beer in a warm glass, was told yes you can have shrimp on your salad they are .85 cents each. How many would you like? Their slogan needs to be " I am so sorry, thank you for your patience"

Frank Hanna

Slowest in the world and unorganized. Second time here. They did though give us two free entrees on our next visit so that shows good intentions. The food is very good so we will give it another shot. Still a new restaurant working out kinks I am sure.

Matthew Abbott

Food is good, but it takes wayyyy to long to get it out to you. Tickets times are generally 45 minutes to an hour. They really need some management and training. Bring in the district manager to help them out!!

amy tsutsumi

Love their chips and their salsa bar. Cant wait for them to start offering seasonal specials. Those are always delicious. Everything is fresh and cooked well. So glad this is now in tge trivalley!!

Jared Wright

Great bean and cheese burrito, good ratio of beans, cheese with fresh tortilla and chips. Salsa bar is also very good, with hot and variety of options. Nice atmosphere. Highly recommend.

teresa orozco

Long wait, chips were stale (1 in every 5) Got crispy chicken tacos, they were good. A little small for the price though. I was expecting a little more :-(

Jeff Dyer

Great food, awesome atmosphere. Chips included with your meal. Get the reusable cup while your here.

Nathan Shaffer

On a Thursday lunch hour the food does take a while but its completely worth it!

Leeann Mulligan

The rice was under cooked and crunchy but otherwise the Food was really good!

Martin Waterhouse

Awesome tasty food. Great service and excellent margaritas!

Gabe Stanek

Great food with a clean and great vibe in the restaurant.

Robert Lee

The best burrito with fresh ingredients.