El Pollo Loco
| Address: | 4401 Clayton Rd, Concord, CA 94521, USA |
| Phone: | +1 925-969-9280 |
| Site: | elpolloloco.com |
| Rating: | 3.9 |
| Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM |
Location
Photos 100
Reviews 75
RE
Reina Vandehey
Went to this place 3 times. All 3 times they got my order wrong. The first time wasnt bad, they just forgot my tortillas. Second time they gave me the completely wrong salad, and put salsa on when I asked for no salsa. When I asked them to fix it they were rude and made it seem like it was my fault even though it clearly said the right order on the receipt. I figured I would give it one more try since the Antioch location got my order perfect the last few times. I got the same lady who was rude the second time, mariela. First I checked order before I left drive thru and they forgot my chips, she asked to see the bag like she didnt believe me. After that i was late for an apt, so I hurried out, and realized they forgot the main part to my salad this time, the dressing. Stuck not being able to eat again due to the mistake of the rude people at this place.
AN
Anthony Lee
Clean, friendly. The drive thru drives me nuts because when you are ordering they repeat everything back very slowly so they have more time to make your food. I think the goal is by the time you get to the window to pay for your food its ready. But it is really annoying when you have said five times the same thing over again to confirm your order, and then they ask if you want salsa after that, and then you have to confirm that a bunch of times while they repeat it back very slowly. Please just let me order my food and wait at the window instead of making the interaction 10 minutes over the drive thru menu radio... Besides all that food is delicious and prices are satisfactory
BE
Beth C.
Overall the place is not very clean. Both the bathrooms and tables have never been clean when Ive been there. Have been there about five times. The bathrooms in particular are disgusting. No complaints about the quality of the food. Prices are high if you ask me. $2.69 for a BRC burrito is kind of crazy. In the Drive-Thru they are pretty careless with your order. If you ask for salsa dont assume its in your bag.
AN
Angelica Jasso
Este lugar le doy soló tres estrellas porque la última vez que estuvo ahí el pollo esta va muy seco y no tenía el mismo sabor que tenía anterior mente.
KE
Kevin Van Lohuizen
Food is good except fries and new churros, but they are incompetent and mess up every order, especially drive through on all occasions. I guess if you can not speak English you should not be expected to read a ticket in English. The churros have changed and are bigger but are tasteless over the great ones they had.
AB
Abel Ramos
Ill just give them half of a star there slow to serve your food looking at the back where they cook looks duty asfk I try to used the bathroom and fk so disgusting Im surprised no one complaint about it or tag the place its needs a deep clean asap first time here and last time
JE
Jesus Granados
Still eat here once in a while. I would give less star based on the hen not chicken pieces they serve on a days. My pinky finger is bigger than their leg pieces and so on. But I have to admit the green running wanna be guacamole salsa is addicting. Lol
JA
Janet Palmer
FINALLY!! An El Pollo Location who has my catering order ready to go at the time it is suppose to. And it was completely correct!! Will be using this location for the lunches I do in the Concord/Walnut Creek area.
GR
Greg Shepherd
Good chicken family meals for $25. Great for nights we dont feel like cooking but need to feed the whole family. Drive through is short and slow so seems to back up into the parking lot constantly.
RO
Rob Robason
El Pollo Loco has the best fast-food chicken around. Slow flame broiled, juicy and flavorful. Nice selection of sides, including healthy choices. Friendly staff. Clean. I love this place!
BI
Bill Marshall
Good but I would pass on the chips and guacamole underrated on the size options. I would give it to stars for chips and guacamole while its good the portions are small.
ED
Edwin Alfaro
Comida aceptable, amabilidad del personal, limpio y precios accecibles.
EV
Ever Campos
Tiene buen ambiente y lo bueno es que esta en un lugar excelente.
OM
omar apaez
Donde el pollo no está loco sino sabroso..
GE
Geo Ojeda
One of the best restaurants on the planet. You should come here if you love chicken, Mexican foods, and grilled foods.
JO
John Holmez
Always excellent. I have been coming here for years and they never dissapoint. Chicken is always on point and tasty.
FR
Franklin Mejia
Es muy agradable la comida es muy buena
BE
Behnam Barghabany
It maybe fast food but I believe they do a great job. Menu confusing but results excellent, staff is friendly.
LE
leonardo amado
Buenos precios y productos aceptables
BR
Brian Louie
get the family deal (salad, tortillas, chicken, fixings, and churros?!), chicken seasoning is phenomenal
DA
Darrin Atkins
Weve been here a few times. The food is always fresh and tasty and the prices are good. Give it a try.
CH
Chuck Thompson
Great fire grilled chicken, its hard to take the time to grill at home with El Pollo Loco so close.
WE
Wendy Solis
I wish there were more vegetarian or pescitarian options, but I understand its Pollo Loco.
TO
Tony Vattathil
Not bad food for a fast food places. Did not realize they had some tasty and healthy food!
JU
Julie Labesky
Love their grilled chicken and the new Taco wraps its a great way to eat healthy but fast
MA
Matt L
Awesome grilled chicken! Love their black beans! Delicious food at a reasonable price.
SC
Scott Allison
Terrible. Always screw up the order. I called to complain, but no one called me back.
JO
Jonas Antonio
Excelente lugar para cenar
BR
Brad Carnesecca
Food is decent but the service lacks. They never get the salsa into your bag.
AN
ana valle
Rapidez de atencion
RO
Rosa Huizar
Cashiers and managers could be more friendly. But food was great!!!
ST
Steve Brinker
Such great tasting chicken and the loco salad dressing rocks!
A
Anonymous User
Grill chicken, salads, chicken family meals are delicious.
SE
Sebastian Paca
Muy bajo precio
AS
Ashley C
Quesadilla fajita avacado, w/ $5 coupon. Not bad .....yum.
M.
M. Lacy
The shrimp mango Avocado layered salad is delicious!
CR
Craig Fleming
Forget KFC & Popeyes, grease city! This is the place!
TE
Teresa Burgess
Love the double chicken avocado salad and dressing.
SU
Sue Hawco
Great food, but they get the order mixed up a lot.
CA
Candice Jones
Love the food!!!. Chicken is always cook perfect.
A
Anonymous User
cant beat the chicken here - love the green sauce!
SE
Sean Trataris
sometimes its alright and sometimes its just meh
DO
Donald Schultz
I have lunch hear every day and it allways good
CH
Christopher Payne
Tasty chicken! They never do me wrong here.
ED
Ed Anderson
Good roasted chicken and good salad options.
DA
Dan Cooper
Fast service good food. Great experience.
PE
Penelope Mueller
Love the food but man, prices have gone up
SH
Shahzad Raufi
Great service. Always clean and pleasent.
PE
pedro rios
That double chicken tostada bowl tho!
CH
Chris Gomes
Great food, terribly slow service!
BE
Benton Shafer
First impression was needs clean up
HE
Heidi M
Chicken done right. Tasty fresh yum
JE
Jennifer Sanchez-Salazar
Dependably good food, good prices!
EL
elaine grab
Good healthy food for a low price.
MA
Marco David
the double chicken salad is great!
WI
Wicho tlr
Worst place ever used to be good
VA
Vafa
Yummy food and staff is friendly
TO
Toasty and Jelly
Little ceasers has better pizza
KE
Kent G
Fast served same great taste
IS
isabel Paz
Not the same taste as others
J
J Urias
This chicken is crazy good
KE
Ken Mclaughlin
Great food and service!!
LI
Lisa Fong
Food is very good here!
TO
Tommy B
Dirty dining area.
JO
John Ryan
Love the burritos
SO
Socheat Rith Sem
Like chicken there
ED
edin cekic
Not big fan of it
AA
aaron prather
Fast, fresh food.
DU
Dudley Ashley
Great fdood!!
RO
ROG TEIDEL
Good chicken
AN
Anna Skoropadskaya
Burrito +100!
CA
Carter V
Food is good
CO
Courtney McFate
Delish.
MO
Monquie Atkins
Its ok
ZS
Zsolt Harsányi
Good.
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