ICC Collision Centers

3131 S Standard Ave, Santa Ana, CA 92705, USA

Address:	3131 S Standard Ave, Santa Ana, CA 92705, USA
Phone:	+1 714-444-3100
Site:	icccollision.com
Rating:	4
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–12PM Closed

Location

Photos 56

Reviews 6

Anonymous User

Do NOT use ICC to service your vehicle, you will REGRET IT. All the other reviews are true. Service is simply non-existent at this place. Unprofessional as a description does not even do it justice. I would not even consider giving ICC one star as a rating if that was possible. My BMW was at ICC for nearly 2 months, so one would hope to think that after that time frame the car would be, quite succinctly put, "fixed, but unfortunately not. After driving the car for 1 day, all the locks in my car suddenly shutdown. There was no way for me to unlock the doors to my car. I had to manually open the drivers door w/ my key, and have my friends and family CLIMB into my "fixed" BMW through the drivers door, because the doors would not open. The doors would not even open from the inside. That alone is a safety hazard. Another issue was the fact that I couldnt even get gas, and my tank was at "E". It is evident that they did not test my car to ensure that everything was fixed before handing over the car. Not only was the lock not working, but other aspects of the car were also not fixed as well. WHAT EXACTLY WERE THEY DOING FOR THE PAST 2 MONTHS? TRYING TO TALK TO THE CAR?! DOING THE WORK FROM OSMOSIS??!! Instead of fixing problems, they create them. I had Jeff initially as a service representative then w/o any notification Paul became my representative. They do not call you back when you inquire about the status of your car. They do not even have a proper voicemail set up. They yell at you when you question their service and are equip w/ a myriad of ludicrious excuses as to why your car is not ready. They are unprofessional, rude, and very very disrespectful to their customers. Do yourself a favor, save some precious time, and do not bring your precious car to ICC. This must be the reason that their website and voicemails does not work for fear of all the complaints. All in all, HORRIBLE SERVICE, WORK, and STAFF. I hope this review assists you in staying as far away from servicing your car at the ICC as possible.

Violeta Smith

Im a young, single female. When something goes wrong on my A-5 I start to hyperventilate not only because I need a working car but because I don t want to get ripped off. The first time I went to ICC I needed my baby cleaned or detailed. They only charged my $100 and I drove away and have never had a cleaner more beautiful car since I bought it! That wasnt what made my day though. My bumper had gotten ripped off when parking and they re-attached it!! For free!! I died!! Today I had to bring in the A-5 because my window fell into my door. Angel was SUUUPER friendly on the phone when I called this morning and gave me a rough estimate, then called me back after researching some more to give me a real estimate on parts and labor. When I got there I was greeted by Angel, who was still super friendly, and I’m pretty sure he had been there over 8 hours when I got there. Andrew and Bryce, the mechanic periodically checked in with me to tell me what was going on and how much longer it would take. They fixed my window for half of what he originally quoted and were still SUPER FRIENDLY!! Ill never go anywhere else.

Anne Calvin

I left my car at the Dealership and spoke to a very nice young gal by the name of Michileen, she told me my car would be taken to another place called ICC Collision Center. I never heard of them but she was very professional and I was at Crevier BMW so I figured it was ok. The next day I got a call from a gentleman by the name of Peter and he went over the work that he was going to do and told me what to expect. I was very impressed with the professionalism and friendly staff. A few days later I got a call from Michileen at the Dealership and she told me to come get my car. I had just gone to the doctor and couldn’t drive that day. I thought my car would take longer, it always does. She told me she would deliver my car to my home. An hour later she herself came to my home with the car and brought someone with her to take her back. I was so impressed by this whole experience I thought I would share it. These folks at ICC really went out of there way and made this whole car repair a wonderful experience. What nice people they are. I recommend this place and I never even been there. How about that?

Rita White

A LIFESAVER! I WAS STRANDED AND THEY HELPED ME FREE OF CHARGE! I had to be downtown SA for a business meeting and there was construction everywhere and all of a sudden my engine temperature light comes on and smoke starts pouring out of my hood! I was a block away from ICC, pulled in, and right away Alek was outside helping. He allowed me to leave my car in his care, and I left with green ooze flowing away from my car. They gave me a ride to my meeting, what service. Soon I was updated: they had added coolant, looked over everything and declared it a quick fix, free of charge!! and then were so gracious to let me leave the car there until my meeting was done, hours later. They came and picked me up at and gave me a ride back to get my car. Talk about SERVICE & GENEROSITY! My Dealer told me to contact these guys because I was closer to ICC then the Dealer, I can not believe it and that’s why ICC gets my vote and the best review ever. Thanks again!

Harrisonhomesca

I returned twice to get a piece of molding replaced, because it kept falling out of its location. Each time they replaced it, it would soon fall out, so when I returned again I spoke to Sam Mirabile who was polite but tried to put the problem off on the manufacure which was BMW. I told Sam that I never had a problem with the molding until the repair was done, but he insisted that it was not them, therefore it must be BMWs problem. When I tried to explain that the gap must be too wide for the molding. He argued with me that it was not them, even though they did the repairs and installed the molding. Sam told me that I should go to BMW, but I said, "Why would I go to BMW when you did the repairs. This is your issue not BMWs problem." After a period of debate they glued the strip inlace. The piece fell out the next day! Quality is not what I would say is there best attribute. I will not be back, too much of a headache.

Brian Geis

I very rarely write reviews, but sometimes I am compelled to by excellent service. I told my wife to take her Mini here to ICC in Santa Ana after a seemingly small rear ender. My insurance company estimated $1000 for the repair using another shop, including a "reconditioned" rear bumper. ICC took the car apart, found uni-body damage, and other latent damage, repaired the car at a cost of $5,500. While my insurance company fought the claim, we eventually prevailed and got the car fixed properly. Upon picking up my car, the VP at ICC took me into the shop and showed me a straightening jig used for the Mini frames and explained the process in detail. The car came out show quality, and I was very pleased to drive it home. I highly recommend using this shop based on my two separate experiences there (BMW 325i and Mini Countryman).