UPS Customer Center

251 Sylvania Ave, Santa Cruz, CA 95060, USA

Address:	251 Sylvania Ave, Santa Cruz, CA 95060, USA
Phone:	+1 831-425-1054
Site:	ups.com
Rating:	3.3
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed

Location

Photos 3

Reviews 10

Kassondra Sheppard

This company is not capable of backing their "guarantee" of delivery and take no accountability for their mistakes. I paid for express delivery and was assured that it would be delivered Friday 7/26. Of course delivery time comes and goes with no word what-so-ever from the company to inform me of the delay. Then, when I call around 9pm (2 hours after their predicted "deliver by" time") Im assured the driver is not allowed to go home without all the packages on the truck being delivered (my package was placed on the truck for delivery at 8:15am). More than 9 hours after my package was loaded Im being told they have no idea where my package or their driver is but to keep an eye out because it will be delivered. So, imagine my surprise (and extreme irritation) when I call at midnight, after still not receiving my package, to be told that it has been rescheduled for... Monday. Thats right, despite their "guarantee" they cant even deliver today after they made the mistake or explain what happened.

Steve M

I was supposed to have a delivery at the end of the day at the main SC Sylvania street office. The tracking number a phone calls indicated it would arrive. I was told that they would contact me when it arrived. I called twice and they said it was due shortly. Now they are closed for the weekend & unfortunately I needed the item for the weekend. Next time---FedEx

Anonymous User

Missed the delivery guy twice and when I called to ask information about my package, they lady who helped me was very rude! She said they couldnt send out my package anymore and that I had to drive 30 mins up the freeway to pick up a package I had paid for to be delivered! Nonsense!

Keith Pankow

Horrible. My dogs barked at the delivery guy from behind a fence and he LIED and said refused delivery. THEN on a separate occasion they said they delivered my $700 phone to my door, which they did not! Im still trying to resolve my lost phone. These guys are bottom feeders.

Anonymous User

This is the Santa Cruz UPS Center... not a "UPS store" Quick and easy to get your shipping needs done. After you complete your business at the quaint customer counter, your package goes right on to a UPS conveyor and entered into the UPS system.

Anand Patil

There was an issue getting a package delivered to my house, because I live in the mountains, but the team made it happen. Shout outs to Joe the manager, Jeff in the office, and Chris the driver.

Anonymous User

Its OK, though Harvey West traffic makes it a pain to get to. Just dont plan on dropping off a package on your way to work - its only open 9 to 5, Monday to Friday. Yes, really.

Debbie Booker

Always on the ball. In and out fast

David Witkowski

Friendly service.

Patrick Moran

Very friendly.