B2 Perfection Auto Body Shop

Reviews 3

A

Anonymous User

B2 Perfection: wannabe extraordinaire! Left some time between the service and review dates, just to make sure that I am able to write an objective review. Why did I pick this body shop? Because of the glowing reviews on this site. WARNING: if its real quality and not a mere illusion of quality that you seek, you need to look elsewhere. The saga, in as few words as possible. Brand new, 2011 X5 50i was hit by a sheet rock panel that flew out of a pick up truck while driving East bound on 237. Front end got damaged, with a bent hood, scratches on the bumper and right fender, chipped right headlight. Estimate for repair came in at approximately $5700. After leaving the car, I was told that it would take approximately two weeks to fix it. A couple of days later, I was announced that there would be some additional work needed to the tune of an extra $4500. After removing the bumper, they thought the fenders had to be replaced since 2 plastic clips appeared to have detached from the bumper. A waste of insurance money, and perfectly good fenders since those clips are NOT supposed to be attached. (These are rectangular clips, below the fog lights, under the bumper - with the help of some solid bolts they are responsible for securing the bumper support to the car frame.) They only come attached when bumper is new, so that they are not lost in the shipping process. Anyone whos built model planes will understand what Im talking about - small plastic pieces that are attached in certain places only so that one knows where to glue them. BMW confirmed this. And, what appeared as scratches initially, turned out to be just gypsum from the sheet rock, easily wiped off with a cloth. Fast forward ONE MONTH. Car came back with new hood and fenders. Headlights were poorly aligned and sticking out in an ugly fashion. Hood grill was poorly fit and had gaps. BMW logo on the hood could be easily tilted. Side steps were loose and had nasty gaps. Orange reflective marker on the bumper fell into the bumper as soon as I touched it. Right windshield strip molding was loose as it was missing a few clips. Rear side windows were deeply scratched as the shop "pros" use razor blades to shave paint remnants when applicable. Front brake vent (underneath the car, next to right wheel) was cracked. Various trim pieces in the doors were missing. Interior left door panel was not properly remounted. Paint job was OK. Orange peel match horrible as they wet sanded the doors. Interior of car was covered with an extremely fine layer of paint dust, not noticeable upon first inspection, definitely upsetting when noticing the dullness of the wood in the sun. Interior also smelled (and still does 2 months later) like paint. During the one month the car was in the shop, I stopped by every 2 days to make sure things were in order. I had been told about numerous delays and problems. There was a period when the car was in the back parking lot with the windows rolled down. When rain started on a weekend I had to call them several times so that someone covers the car or rolls up the windows. Eventually my car was covered, although a few others in a similar situation were not. After complaining about the above to shop owner and service adviser (John) I spent a weekend taking apart the car and fixing most of the above mentioned issues, less the interior paint problem (and smell) which cannot be solved. They apologized and offered a token financial compensation for my troubles. Bottom line: are you a person who really cares about the personal vehicle and understands the difference between quality and glitz? If so, I beg you to look elsewhere. Otherwise, seems that plenty of people are just happy at B2.

MI

Min Ju Lee

Im a loyal B2 customer who unfortunately no longer lives in the south bay. But while living in Berkeley, I inflicted a minor damage to my car where I broke off a little piece of plastic that actuates the fuel door to open. I could still pry open the fuel door with a credit card but since it is inconvenient and also one of my passenger doors not opening because of this defect (part of a sensor), I wanted to get this checked out. I first took my car to Berkeley Honda service center. Without even taking a look at it, they would have charged me $150 base fee plus additional $150/hr + cost of parts. I had already looked up the cost of replacing the entire sensor-- the entire sensor only costs $60. Likely that plastic piece, if sold separately, only costs ~$10. I said no thanks. I waited until winter holiday to bring my car down to B2 in Sunnyvale. While my car was being examined, I told Brad about interesting electrical oddities that Ive noticed on my dashboard. He went into the shop and brought out this neat computer that plugs into under the steering wheel and checks for every single defect that could be wrong with the electrical system in the car. He cleared the codes (some which could have been made funky with low / high voltage systems) and reinstalled them. Problems solved. (If the problems were more complex than that, then he would have referred me to a partner shop that does electrical work on vehicles). Then he took a look at my fuel door. Its literally a piece of plastic for the spring thats missing. He went to his desk and looked for the part. Then he called his parts buddy to ask if that plastic was sold separately. It was only $1.60. He placed the order for that plastic and told me to come back the next day. Mind you, this was the day before the new year. If the procedure of placing this plastic back into the fuel door would take less than 15 min, the labor is free of charge. This applies to most things done at B2, by the way. They dont take your money if your problem is something they can fix quickly. But if it does end up being kind of complicated, their labor charge is half the cost of the Honda service center. While all of this was happening, I got to catch up with my family friend who also happened to be at B2. She got into an accident where she needed to replace the head lamp plus some body work on the front of the car. She had brought in the car for assessment the day before. B2 immediately ordered parts, and she brought the car back that day of, for the B2 team to fix on the spot. INCREDIBLY admirably efficient system they got there. All of this, on a holiday schedule too. Anyway all Im trying to say is Im never going back to Honda service center (unless its a recall / complementary servicing) because theres no reason to pay $150++++++++ for small yet crucial fixes for my car. My car is 10 years old and B2 has been the lifetime family doctor for my familys cars. This one also has been through a major hit and run accident and a break-in. My family has brought our other car for other major and minor repairs at B2. And I literally refer everyone I know to B2 with confidence. B2 has a loyal customer for life right here.

LI

Linda Lyon

A few months ago I had a big smash on my drivers door and took it to B2 to repair. They did a beautiful job. But thats not what this review is about. I dropped off my kid at school this morning and while I was parked another parent slightly sideswiped the corner of my front bumper as he was parking. (Happily he was a gentleman and admitted to it!) I stopped by B2 Perfection on the way to work. Jorge took a look and said it would cost $800 to fix!! Most of the scrape can be cleaned off, but there is a scratch in the paint and he told me that to fix it correctly he needs to repaint the whole bumper. I asked if he could just use some touch-up paint. After explaining how metallic paint works and why touch-up paint will be very obvious, he said hed try to clean and touch-up it up and show me how it looks. A few minutes later he came back and showed me. Almost all the scrape was gone. And you can clearly see the touch-up paint... So heres the good news: Its good enough for me. I dont have a show car. This car is a family car (soccer-mom van) and well drive it as long as we can. I think its fine with just the touch-up paint (its a very small spot). I cant in good conscience make the guy who hit it pay hundreds of dollars to fix a small scratch. So I told Jorge not to bother writing up an estimate. Even better news - he didnt charge me to clean and touch-up the car! Jorge is an angel and clearly a very experienced professional. Great workmanship. Fantastic customer service! I HIGHLY recommend B2.

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