Orangetheory Fitness

3730 Pacific Coast Hwy #101, Torrance, CA 90505, USA

Address:	3730 Pacific Coast Hwy #101, Torrance, CA 90505, USA
Phone:	+1 310-948-3845
Site:	orangetheoryfitness.com
Rating:	4.4

Location

Photos 30

Reviews 15

Gay France

The one star rating is due to the extremely poor business management at the Torrance facility. After more than a year as a founding member, I am cancelling my membership over a billing error that was OTFs fault. I was charged the wrong amount on my November 2016 bill. Several emails between myself and "management" to get the issue resolved were frustrating. Ultimately, my account was credited, however, a new billing cycle went into effect and as a consequence my 4 classes for the November billing cycle were forfeited. OTF owes me those classes for the inconvenience it caused me;the delay in crediting my credit card account; the change in the billing cycle without advance notice or consent by me; and extremely poor and erroneous accounting on its part. I tried to work with the so-called manager, Joyce, at the facility who couldnt grasp my exasperation at entire incident. Her view was my account got credited, end of story. She totally dismisses the fact that due to the changes in the billing cycle, Im shortchanged classes. Regardless of whether the account was credited, OTF was at fault and should make it right. I visited OTF on December 5, 2016, planning to cancel my membership. A manager at the facility upon hearing my story and understanding that OTF messed up, credited my account for the classes. However, Joyce overrode his decision. Ive tried to contact the corporate office, but it seems each franchise is independently owned an operated and issues with facilities are to be taken up at the local level. Im tired of trying to deal with an incompetent "manager" who knows nothing about customer service so goodbye OTF.

Sara Shahbazian

I am obsessed with OTF. I convinced my sister to join and my gf to join when she was traveling in Tampa. I have been coming for a few months and can totally see how my body has changed. The classes fly by and you come out feeling like you had a kick ass workout. The heart rate monitor keeps you motivated to earn those splat points. Each work out is different so your body is constantly being challenged. I would definitely look into taking the intro class if you are thinking about joining because once you do you wont stop.

Catherine Chester

Really nice instructors. No matter what you are guaranteed a good workout. A combination of treadmill and rower high intensity with free weights. They are also power walker friendly so you are not required to run! Everyone should check this place out at least once! This is the first time I look forward to working out

chris cavotta

Stay away horrible waste of money. Dont believe read fine print they will charge u for nothing. Customer service is horrible try contacting the manager after. Impossible!!! Dont sign up stay away. Charged for no reason contacted manager called 7 times no call back. Emailed 3 times no response??

Michelle Sato

I love the unique Heart Rate fitness based workout model - for me, its very motivating to see how I, as well as my fellow members, are performing during the workout and helps me push harder! I also love the coaches - very passionate about what they do and inspire me to give it my all!

Randee Willis-Alessi

The staff are great. I love all the instructors, but Dre is my favorite! I wish they could bring back Jessica. Good music to distract from the hard workout. I love watching my progress on the monitor, it makes me push myself harder. Looking forward to the weight loss challenge 2017!

Elaine Grice

I love the trainers-- Deborah, Justin and Dre -- they motivate and support me to achieve my personal fitness goals. The classes are different every day so Im never bored working out. Its the best workout Ive ever done. Highly recommend.

Ashlea Bartlett

Encouragement and support from coaches and other members, high energy, great music, friendly staff, great workout!

Silvia Couso-Celis

Great work out and burns a ton of calories. Deborah is fantastic!

Yvonne Hall

Love that every single workout is different and complete

Jack Kalmeta

Workouts are great! Great culture and trainers!

Yige li

Why yall steal avasts logo?

Mary J

HIGHLY recommended!!!!