Pep Boys Auto Parts & Service

30085 Industrial Pkwy SW, Union City, CA 94587, USA

Address:	30085 Industrial Pkwy SW, Union City, CA 94587, USA
Phone:	+1 510-441-0261
Site:	storelocator.pepboys.com
Rating:	3.1
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 9AM–6PM

Location

Photos 100

Reviews 5

Joel Navos

Went in for an oil change with a free tire rotation with an appointment 6 hours later I was done but pep boys did not perform the tire rotation and by the way these people does not know the concept of appointment but lets get back to the tire rotation not being done their reason was the best tires has to be in the back and my vehicle is front wheel drive , but these wanna be mechanics with basic knowledge are bunch of idiots , how do you expect the tires to get even with out rotating them , 100 % of the vehicles that will go to pep boys will have less thread in the front from turning and braking than the back unless your doing Burn outs with your rear wheel drive car so they are falsely advertising free tire rotation because they will never do it with their dumb ass reasoning of the more thread tires has to be in the back. So Pep Boys rather have you not have control in the front And braking power for the sake of fish tailing , unless you jerk the wheel so hard on a front wheel drive or going over 100 miles per hour and jerk it then thats when a front wheel drive will likely to fish tail thats coming from experience and at that point THATS ON THE DRIVER and get this pep boys claims that is a law when I googled it there no such law nothing but court cases that people try to sue because those people cant drive and second pep boys instructed me to reach out to the bar Automotive association to get more information and I said fine give me the number , guess what the mechanic and the Rep inside did not know the number or where to get it from but their so quick to tell you to reach out to them big FAIL . So I asked them when do you suggest I rotate my tires mechanic best answers was buy 2 new tires thats when pep boys will rotate the tires , so i talked to real mechanic from Ford Honda Mitsubishi Acura and local cops and highway patrol they all said THEY NEVER HEARD OF SUCH LAW . so to sum it up Pep Boys employees and their mechanic are dumb asses only good for oil changes , even then I would have done the oil change myself but just didnt had the time but never again zero star for these people.

Kendra Stone

Where did David and Melanie go? I always come here despite poor reviews because David and Melanie are great. They always let me know costs up front, never try to get me to agree to unnecessary up sales, and since I only have one car and have to wait while my services are being performed, they always get me in and out as fast as possible. This last month, I have been in three times to try and get an oil change and my front brakes done. Both of my afternoon appointments I arrived on time for, and was told it would be a long wait because they were short on staff and behind on getting things done. I finally made an appointment for today in their first time slot, figuring they wouldnt start out behind. First, the woman said that it would still be hours because they had to finish several jobs from yesterday. I said I had an appointment, and she told me appointment times dont matter, because they still take walk-ins and they go in order of people arriving. I asked why bother with appointments if they arent going to honor them, and she said it was just a time for people to drop off their vehicles and nothing more. Well, I have been putting off these jobs long enough that now they NEED to get done, so I said Ill just have to wait. Then she told me that I would have to pay for a brake inspection (which I had already done at this exact location when I had my tires put on). Then she told me I didnt even have an appointment and might be here all day. I took my keys and left. I will not be returning to this location.

Fred Cunningham

Total waste of time at Pep Boys. 1st I went in at 8am, they argued with me that I have to pay for a 69.99 diagnostic 1st. Then I got customer service on the line because at no part of the add does it state or imply that there would be a fee for this and then they said the diagnostic is 39.99. Okay, so then they take 4 hours to do a diagnostic to tell me that the clutch replacement is in fact 704 plus other stuff taking it over 1,000. And they wouldnt be able to do it today. Total waste of time. They couldnt even explain why they were including additional labor that should of been included and they couldnt even show me a car that they could do it for at the advertised price of 499.99 to replace a clutch. Price gougers and thieves. Manager didnt even want to come in and talk to me or explain it himself. At least other shops were able to give me an accurate price up front without lying to make excuses for their unadvertised price hikes! Also, I was there right at 8am, they opened the door for employees at 8am, relocked the door and didnt open the door for customers for another 5 minutes.

Katie Ferguson

This morning at 8:30 I called to ask if they had time to do a brake check. I was told over the phone that they were slow and then it would only take a couple hours. Around 1:30 PM I called to check on the status of my vehicle and they told me that it was just going up on the lift for them to look. I this morning at 8:30 I called to ask if they had time to do a brake check. I was told over the phone that they were slow and then it would only take a couple hours. Around 1:30 PM I called to check on the status of my vehicle and they told me that it was just going up on the lift for them to look. Finally at 4:30 PM my car was finished. After I was told that they were not busy and could get me in and out it took them eight hours to check my brakes and put new rotors and pads on. Top of all this everyone that I talk to was very rude and never would give me a straight answer all they would do was make excuses. I would not recommend to take your car here for any service unless you were willing to wait all day or a minimum of two hours.

Tyler Harding

I had an appointment, even got a call the day before to confirm it (which I did), and got there 5 minutes early at 9:55 am. They said they were backed up with appointments, and wouldnt be done until about 12:30... Okay, while I was a little upset with that since I had an appointment, I understand if they are just giving honest and realistic time frames. So I sit there in the waiting area... 12:30 comes and goes, and I havent heard any update. I go to check with the service desk at 12:45 and find out they havent even STARTED work on my car... And apparently didnt seem to realize that I had an appointment (not sure how that was possible). Needless to say I turned into an a-hole immediately. Finally, FINALLY at 2:00pm, FOUR HOURS LATER, I got my car returned. To put it lightly: I am never going back to this or any other pep boys location. Never again. Thanks for wasting my whole day with your poor garage management. Youve managed to poison an entire chain in my mind.