Caliber Collision

438 W Maude Ave, Sunnyvale, CA 94085, USA

Address:	438 W Maude Ave, Sunnyvale, CA 94085, USA
Phone:	+1 408-736-8300
Site:	calibercollision.com
Rating:	4.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 14

Reviews 18

Purplexsu X

The only star is given to their body fixing, looks good so far. I dropped off my car to fix a damage in the roof, the body shop looked professional and I totally trusted them since they have the best reviews in yelp. The fixing took two weeks, I called them many times but only a few chance I could get call back, even though they promised me to call back. If you read other reviews, you could find the same complaint. So I have to visit their work shop again and again, just to get a chance talking to my service advisor. Thanks God my home is not far from them. One time, I also noticed a lady complaining the same issue in the front desk, so this should be a normal issue for their service. However, comparing to the thing happened later, this problem is just too small. THEY BROKE MY CAR AFTER "FIXING" IT. One day before my pickup, they called me saying they did a test drive and found many warning messages in the central dashboard, they thought it was because they disconnected the battery in order to fix the body damage and the warning message should be easily erased by a simple reset. But next day, when I picked up the car, they told me they found an old scratch in the front of the car and they were sure all the warning messages came from the scratch!!! Oh my God that scratch was made 1.5 months ago and everything worked well after that, why the warning didnt come after scratch but after your fix???? I didnt want to argue with them because 1. they didnt have the equipment to diagnose the warning; 2. the service advisor was quite tough and kept saying "no". I just wanted to pick up my car and took it to the dealer. But before I left, the service advisor asked me to sign a disclaimer saying "I know the car is unsafe to drive, Ill take all the responsibility in driving it on road." WHAT A JOKE!! I dropped off a safe car and picked up an unsafe car, after their fixing. It took the dealer another week to thoroughly diagnose the problem and fix it. Let me cite a few sentence from dealers report: "Found no communication with forward recognition camera ECU. Check for DTC at combination meter, found DTC U023A lost communication with front camera module. Remove mirror assembly and inspect F/R camera ECU, found connector was disconnected. Noticed this part has been previously removed by a body shop. (IT WAS LEFT DISCONNECTED)." 1 week labor fee for the dealer is 900+ dollar, tell me who should pay for this???

F Foroodi

I brought my car in for a rear door replacement due to a collision. Jason was very honest and professional and took the time to explain the whole process of how he was going to replace the door. They did an outstanding job, offered a great service, and returned my car cleaned and fixed before the scheduled time. Highlights: - Same day appointment - Daily update about the status of the car via email - Lifetime warranty on repairs - Had a treaty with Enterprise rental cars, so I was picked up at the shop, and was able to drop off the rental car at the shop without having to travel to Enterprise - Honest about their quote (gave me the most fair price, out of 4 others) - Complimentary car wash service - Complimentary refreshments

Trish Eby

I took my too-low-in-the-front car to Caliber for body work that I was paying for--not my insurance company. They could not have been more professional. I thought that their quote was very reasonable. The work was done to my expectations and my car was delivered to me clean, inside and out.. They communicated throughout the process so that I knew exactly when my car would be ready to pick up. They also arrange with Enterprise for car rentals and the Enterprise folks were also terrific. Other than that it wasnt free, it was as painless a process as I could have hoped for.

Ying H

These guys kept me updated throughout the process and was very detailed in their explanations. During the first pick up, I found out that my rear lights werent lighting on. The guys here apologized profusely after not being able to immediately identify the problem. They kept my car for a few extra days and solved it. Yes, it did lead to a few days of delayed pick up, but insurance paid for my rental and these guys had a great attitude about the whole situation.

Phillip Dold

I had a car accident almost a year ago that was caused by another driver. I used Caliber because the other insurance company would had the payment and paperwork directly. They did a great job fixing my bumper, and fixing the paint. I havent had any issues since then. They have prompt service, friendly reminders, and offered to drop me off at work when I dropped my car off. I would use this place again.

Daniel Park

I worked with them after an unfortunate accident where my car was ultimately deemed as a total loss. Fortunately for me I got to work with Jose and he was extremely helpful throughout the whole process. He helped to clarify any and all questions that I had and he made things a lot easier to work with insurance. Overall a great experience with the credit going to Jose at Caliber!

Tom Price

I got the entire right side of my car raked while it was parked and Caliber worked with me while my insurance and their insurance were busy figuring out how to get things done. Caliber had amazing customer service and kept me in the loop as things changed and when I got my car back it was pristine! Great job and great place with awesome customer service!!!

James Loo

Fenders repaired the door of my Mercedes. They stayed in touch throughout the repair process, and called me when it was finished. When I saw my car again, I couldnt tell that the damage was ever there. It looked just like new. It was done when they said it would be done, which was nice because I rented my own car. I would use them again.

John G

Outstanding place! Our car needed significant repairs all along one side. The team at Caliber was always prompt and thorough in investigating and understanding what needed to be done. When they were done you would never have guessed that it had been repaired -- the look and ride are both great.

Bhavin Rokad

Great service. Someone recently dinged my car in a parking lot and caliber coordinated everything with the rental car company (enterprise) and insurance (liberty mutual) to make a seamless experience. The paint job was perfect and I couldnt tell anything ever happened

Reza Mousivand

Got my car fixed for a small scratch and picked it up today. They did a great job and you cannot tell the color difference at all. They were extremely professional and kept me posted on my car status on daily basis.

Richard A

My pickup was dented in the cargo box while parked and Fenders Collision Center made it look like new again. Thanks for the quick appointment and excellent service.

Scott Evens

Quality workmanship, great customer service, painless experience despite the accident that led to this visit.

Abishek Maggo

went for body work and was really impressed with the turn-around time

Jack Lo

Great communication and service.

Abhishek Das

Excellent service

Igor Zavoychinskiy

Awesome service;

Howard Liberty

Quick and fast