AutoNation Collision Center Stevens Creek

4201 Stevens Creek Blvd, Santa Clara, CA 95051, USA

Address:	4201 Stevens Creek Blvd, Santa Clara, CA 95051, USA
Phone:	+1 408-261-8244
Site:	autonationcollisioncenters.com
Rating:	2.9
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 9AM–2PM Closed

Location

Photos 13

Reviews 8

Nam Nguyen

Two words: Incompetent, and Negligent Heres my horror story at AutoNation Collision Center Stevens Creek, Erica Moniz was the point of contact assigned to my case: - Apr 24: Car sent in to repair two left doors of my Acura MDX. - Apr 25: Initial estimation received, saying car would be ready by May 5. - Apr 27: Car "dispatched to production." - Apr 27: Estimation revised to include protective strips on the doors (about $300, work sublet to other party). - May 2: Parts ordered. - May 8: Still waiting for parts. - May 11: Car in "paint department." Hoped for May 15. - May 15: No show. - May 17: Car would be ready by 4PM. I drove down (an hour drive, each way) to pick it up. To my frustration, the front door did not open when the key was in range. This showed incompetence. And both doors lacked the protective strips that they were quick to include in their revised estimation. This showed negligence. Wasted so much time for nothing. - May 19: New sensor for the front door ordered. Note that the door sensor was working fine when I sent it in for repair. ETA May 22. - May 22: Nope. Parts not arrived yet. "Keep the rental for a few more days." - May 23: Car would be ready "in about an hour" (at 4 PM). - May 24: Car picked up with scratches from sharp objects on the plastic piece housing the blind spot indicator. No apologies whatsoever for all the misshapes happened. Basically, one whole month to repair two doors, terrible customer service, and lousy technical work. On top of that, the delays, and mismanagement caused me to waste money on the rental car and other scheduling. It was bad all around.

Katharine Shiomoto

My SLK was broken into in mid May and we dropped it off at the Mercedes dealer. It was not assigned to my usual service provider and the guy who was looking after my job didnt do anything with the car for several days. After being hounded he finally determined that it was not just a window break but also required body repair and paint so the car was transferred to the collision center. They didnt get a hold of my insurance company until the following week. Once they were in touch it was another week before they sent me the paperwork to authorize the car (which includes fine print that if you dont use them they charge you $95/day of storage while the car has been there). Roman my first contact at the collision center and was rarely available by phone or cell, when he did call back he lacked information. Another week went by and I lost my patience and started leaving messages for the head of the service division. No call back from the head but I was finally assigned to Juan who was very apologetic and helpful. However another 2 weeks went by including 3 probable finish dates that fell through, including one due to the wrong parts coming from Germany. After 4.5 weeks I finally picked up my car only to find out later that evening that the leather on the inside door includes an area where it was sliced out from the glass. I havent even bother to call them back as I dont want to be in the no car merry go round again. I assumed using the dealer was the way to go. Turns out NOPE. Worst car repair experience in 35+ years of driving.

Richard Robinson

The quote was for five days. I brought it in on Monday and told by Wednesday at the latest I would have an update. No calls. I called and was told that they may need more days. I was told that they would update us on Thursday. No calls. Friday I called and left a msg. No return call. By 3:30 no updates. I called and left msg. Called again and was told they needed until Monday noon. We had plans to use our car over the weekend. There was two people involved with MB; one at Autonation collision shop and one at the dealer. I only need one to get updates from and not two. You dont know who has the latest info and says; did you call the collision shop. Poor communication with me. I had a rental car and didnt know if I needed to extend it through the weekend and how that would work with the insurance company. On a Friday afternoon, late, mind you. Very little consideration for the customer. Overall I rate them low because of this experience. The car work came out fine.

Shridhar Sahukar

I am giving one star because I am just frustrated with their unprofessional work. They did a good job initially, but I started seeing some noise in the trunk space soon after delivery. I took it back to them and returned it back saying its fixed, but it wasnt. The noise was so apparent, I dont know how they could miss it during their test drive. So I took the car back third time. The car was fixed but they didnt bother to inform me that its ready for pickup. Nevertheless I called them today and they asked me to pick it up. I dont know whether the main issue is fixed or not, but I am shocked at the condition of the car. It wasnt washed, dusty inside. I guess they folded the back seat for repair, but they didnt bother even to set it back up! The TPMS light is on and they didnt even bother to put some air to the tires. I dont know what they mean by ready to pickup. Totally frustrating.

Paula N.

The whole process was nice and easy. They answered all my questions since it was my first time dealing with car accidents + car insurance and all of that business; it can get confusing sometimes. They were very flexible with my schedule since I have 3 different jobs. They also helped me set up an appointment to pick up my car at my house at the only time I was available. They follow up with me as well as replying back to my emails. Their office is a bit confusing to find, but nonetheless they were polite and professional. I would recommend them! Thank you!

Akila Balasubramanian

I didnt have a good experience with these guys. They took about a month to repair the damages in my car. The guy in charge, Jerry would always promise me that he would call me back with updates, but never called. I had such a hard time reaching out to him to get updates about my car. They had all sorts of excuses. Plus, when I got my car back and started driving at night, I realized they didnt fit the front headlight very well. Im not sure if I should go back for fear of going through the same poor experience again!

Ender Guardian

These guys are the only ones that are allowed to work on my car and they cant even do that right! The car is under warranty, but they still wont do their jobs. After these guys still have my car for over a month now I find out they wont pay for the rental they set me up with as the loaner car. I cant ever get ahold any one that knows what is going on with my car. I have called the Mercedes Customer Care line and there are now trying to get ahold of the them with no success. This place is a nightmare! Buyer Beware!

j Lee

I had a minor repair to my bumper that required painting only. No dents. Although it was very expensive to fix, the work was good and it was completed earlier than projected. However, there was some kind of bubbling of the paint and I brought it back to have it buffed out. The service representative, Nick Xenos, was very helpful and I was able to have it done very quickly after I contacted him. He took me in without an appointment and the buffing was completed within 15 minutes. It looks great!