Address: | 1137 Kern Ave, Sunnyvale, CA 94085, USA |
Phone: | +1 650-967-7712 |
Site: | autobody-review.com |
Rating: | 4.6 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Jianfeng Yin
My car (2013 Audi Q5) was rear ended and I was recommended by my friend to this body shop. After 3 weeks repair at about ~10K price, we got our car back, supposed everything would be perfect again. Unfortunately, about 2 weeks later, the exaust pipe failed and falling out when we were driving outside during weekend. We ended to call audi roadside assistance to tow our car and call Uber to get us home. We were wasted hours along the process. Afterwards, audi service did a diagnostics for us and made a repair recommendation for us, but this body shop doesnt want to commit that recommended repair, they only fix whatever they consider necessary at this point, due to cost concern since now insurance may not honor the extra money to the claim now, I believe. When I requested the manager to comply what audi service diagnostics suggested, he told me I am making "ridiculous" request and ended the conversation. Apparently, they are not working to customers satisfaction as they claimed, even when they didnt do a quality job at the first place. I may end up to have to pay a high price to get my car repaired to a satisfactory condition, which I shouldnt have worried if went to a different body shop. BTW, While they claimed a part they ordered failed, it is apparent its also badly installed as the picture above indicated.
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Hello Mihai
WHY!!?? whyyyy would you look somewhere else!? THESE are your guys! Body damage on 3 doors thanks to my telent-less driving neighbors... Fortes did an accurate estimate, dealt with the other parties insurance and fixed the car to perfection in few days. Sparkling clean inside and out and a very professional job. They set me up with a rental car. All very seamless and thats how it should be. Very happy.
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Par Botes
Ive taken my cars to Fortes for fifteen years. Its a good, honest business that isnt run like most businesses. Last time I went there they told me that all I needed was an $90 bucks worth of work (the dealer wanted $500). I really recommend this company for all your needs.
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Teresa Stevenson
They really, truly honor their warranties here. The quotes are accurate. If you have to come back,. there is no hesitation about making sure everythings right.
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Ken Buscho
Had a CV joint break at 12:30 during a quick lunchtime errand. Got towed there, repaired, back on the road by 2:30. Good price, good service!
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christina satterwhite
I remember this place when it was mountain view towing. Brenton and Marvin were always awesome!
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Steve Toth
Great service and did a great job repairing my car.
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Aashish Pangam
Genuine service