ABRA Auto Body & Glass

16125 Smokey Point Blvd, Marysville, WA 98271, USA

Address:	16125 Smokey Point Blvd, Marysville, WA 98271, USA
Phone:	+1 360-657-4411
Site:	abraauto.com
Rating:	2.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 12

Reviews 8

Jason Pierce

Our vehicle was involved in a 5-car rear-end pile up on the freeway. Due to a quick decision to turn hard to the right as the rear end collision approached, we didnt hit the car in front of us but instead hit the curb HARD with the front right but stopped the chain reaction. I contacted the insurance company and we were given a list of shops that could do the repairs. I called Abra first with the intention of calling a few other places as well but didnt bother after speaking on the phone to a wonderfully calm, patient, and thorough receptionist. We told our insurance company that we selected Abra and the car was delivered to them. Within a few days we had a quote for the back of the car to be repaired including a new bumper, lights, paint, etc. So far this was a standard repair workup. Things changed a little bit from this point, though. On Tuesday Ryan Y. called me and explained where we were with the process and told me the car should be ready by Friday. We spoke DAILY about the progress and I mentioned on Thursday that I was concerned about the front end suspension/wheel/tire due to hitting the curb. He said that insurance claim only spoke about the rear do the the rear end collision but would look into it. Sure enough the rim and tire looked damaged. Ryan called me later after PERSONALLY speaking to my insurance company and explaining how the damage was caused during the collision and was given approval to get those replaced. The only rim for the VW Golf TDI was in the East Coast and would be a week out. We needed the car sooner so he 2-Day Air-ed the wheel! Such good service! The wheel arrived and Ryan dropped the car off at Les Schwab for an alignment and after they didnt get to the car soon enough, took it to Firestone. They were unable to get it to align due to damaged suspension parts so Ryan contacted our insurance company again to request that they cover the suspension damage and was given approval. He pushed our car through this process the whole time but walked us through it simultaneously. When we got the car back it looked PERFECT! The auto techs at Abra know their stuff! The painted bumper matched the car perfectly and no one can tell our car ever got hit, even us! Thanks again Abra for fighting for the customer!

BJ Parry

I too really wanted to walk away satisfied with this company. Sorry to say this did not happen. I was greeted with all the welcome one could ask for but thats where it ended. I was told I would get updates from the start of the process on my car. Never happened. On the day it was promised 3 days later I was told in the morning it was waiting for detail cleaning. I went that afternoon only to find that this was a lie. They were waiting to replace the hatch button they broke. The detail never happened the car had tape marks and dirt all over it when I did receive it. I got in to drive out and happened to look at my mileage and noticed 11 miles over what the check in miles were. They took quite a joy ride in my car. I went into the office and asked where I was met by more lies. STAY AWAY FROM THIS PLACE!!!!!

Anonymous User

I had very high hopes for this establishment. They rushed my truck, left multiple dents and scratches. My new tailgate is not on straight. My new windsheild is making noise. And to top it off, the manager named kevin is very rude and unprofessional. I would not reccomend this shop to anyone. Save yourself the trouble. They care nothing about the customer... They only care about moving volume for geico rather than focusing on quality. O stars, kevin makes it an even more terrible experiance. John gregson

Katherine lee

Thank you to all the people that worked on my car! It was a pleasure doing business with you. The staff was friendly, professional, and kept me updated on the progress of the repairs. My car was returned to me like it was brand new and even ahead of schedule. Ill definitely recommend your services to friends and family!

Christina Leea

Abra Auto Body did an amazing job repair our vehicale & a quick turn around time. I loved the fact that they give you daily updates on the progress of my vehicle. The staff have wonderful customer service. I highly recommend Abra Auto body.

scott ensign

Family has been coming here for years. Dano is super responsive and knows his stuff. Wish my insurance company was more like this place. Would definitely recommend coming here first, or last.

Tyler Brady

not acceptable. un professional not good service, car came back dirty inside and out

Ryan Quimby

Door says open til 5:30, arrived at 5:15, no one here to help.