Panera Bread

21627 Valley Blvd, Walnut, CA 91789, USA

Address:	21627 Valley Blvd, Walnut, CA 91789, USA
Phone:	+1 909-468-4934
Site:	panerabread.com
Rating:	4
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–10PM

Location

Photos 100

Reviews 28

Megen Bellersen

Panera Bread is rapidly declining as the number go-to place for a quick, healthy bite. Over the past few years Ive been watching this companys customer service and quality control diminish severely. Yesterday was the tipping point for me. I placed an online order and when I went to pick it up (mind you I was about 10 mins late) it was nowhere near ready. Actually, there were about 15 people waiting for their food as well. I have NEVER seen Panera that far behind on orders before. I stood there waiting for 15 more mins before I called customer service to cancel my order. Waiting over 30 mins for food is unacceptable. (I never received an email regarding my canceled order either, so hopefully it goes through without problems.) This isnt the only bad instance I had with Panera recently. About a month ago when I got home with my food I noticed that they royally butchered my sandwich. I had ordered a Turkey BLT. Tell me why I received SLICED turkey, mustard instead of mayo, the wrong bread, they forgot to add the cheese I ordered, AND to top it off they didnt include a pickle. Holy Quality Control Batman! I couldnt believe it. And since that time this Panera location has forgotten my pickle two other times. I just wish Panera Bread can be what it used to - a place that set the bar high for other fast-casual restaurants. Now, I kind of get disgusted when I think of this company. Theyve been chopping items from their menu and changing a lot of things, and not for the better! I mean, they cant even keep their restaurants consistent, and what I mean by that is that some locations dont even have the updated recipes and some have different salads than others. Its the little things like this that speaks volumes for a brand. Sadly, I will be weaning myself off of Panera and will go to Chick-fil-A instead.

Tawny Tran

This is the third time Ive been here and have gotten bad service. 1. They had no soups available when I ordered. 2. They didnt have the side order that I placed, and gave me two slices of white bread instead to compensate for the lack of. They held my food from the rapid order shelf even when I got there and didnt tell me they didnt have my side order that I placed. So I didnt know they withheld it, so I waited for the food to come out. 3. They didnt have my order ready by the time I was there 20 minutes AFTER I ordered. 4. The pasta was absolute garbage. Like a lean cuisine that went bad. Never get their pasta. 5. No employee helped when I stood at the counter for my food. At least 5 workers passed by me without a word and it wasnt a busy time. 6. Not worth the $10 I spent on one small meal.

April Moore

Panera bread is a little over priced and not very open to "changes" or special orders. I wanted a smoothie and they had various combinations but not the one i wanted , so i asked if i could have strawberry / blueberry. and they said NO .. no substitutions. YOu can get a smoothie Anywhere they serve them made to your specifications anywhere else. Just makes me think that the smoothie ingredients are prepackaged processed junk.. which takes the goodness out of a smoothie. So if you are thinking that they are a "healthy choice" with their facade of fresh baked bread.. those loaves are probably from pre packaged mixes with lots of preservatives also.. Not impressed

Raven Viper

Have been using their rapid pick-up lately and I must say overall at this location they take good care of you. Orders are prompt, fresh, clearly marked and easy to access. Havent had any mistakes yet and the one time I did have to wait for them to prepare something they noticed me almost immediately upon walking in and let me know and also offered me a free drink for the wait.

NatTube

Went there a while back & ordered an egg sandwich & received no egg and it took them more than an hour to remake a stupid sandwich with a piece of egg in it. Went there again yesterday & received my food & waited more than 30mins & still didnt receive the drink I ordered. If it wasnt for me getting up & interrupting these girls & their gossiping, I would never have gotten it.

Jerry Zhou

Good healthy food. My usual lunch is the 1 and 1 combo with chicken noodle soup and steak & arugula sandwich. It definitely helps that I drive an electric vehicle and I can charge my car for free at the nearby EV charging station at the police station.

Ulices Esqueda

Visited Panera five minutes before closing and, unlike many other establishments, they took my order, didnt try to rush and were super nice the entire time. Very pleasant experience and the food is super delicious!

Jessica perry

Im a huge bread aficionado .From the get-go, I was very surprised at how affordable priced all the bread is.Sweet and savory, sometimes the best things in life are the simplest!!Overall, I would 100% come again.

lelo lupie

not studying or working friendly, too loud. Also reckless with preparing food (found grilled hair on panini and a sticker in the mac n cheese) I didnt want to be that one guy pointing out the flaws, but oh well.

Russ Kimzey

Generic atmosphere. Generic food, generic taste. Could have been a Starbucks or jersey Mikes. The food lender the taste to replace the latter and the former was conjured by the ambivalent decore.

Afshin Shoja

Same as other Panera Bread is good for healthy foods. This place is really big with lot of sits. You can order by fast check out tablets and bypass the crowds.

Frania Rey

Their bread and pastries were good but not fresh. I couldnt find a clean table and the quality of the food was not better than anything that comes in a box

Jerry Perez

Been to many Paneras, but this one has been the best! Staff is friendly and food is the correct temperature. Pastries are always fresh!

Margaret Teske

Delicious sandwiches, soups, salads, and pastries. Its always busy so try to carpool. Good place to meet friends and talk. Nice staff.

Kay Vee

I love doing mobile orders, easily customizing it and then doing rapid pickup. Everything always tastes so fresh and healthy.

Kerry Mckee

Great food, easy fast ordering. Atmosphere is one of intellectuals gathering to socialize over a casual bite to eat.

Diana Giannone

I feel like a better person for eating here instead of a greasy fast food place. Food is always good and so fresh

Richard Wood

Its a bit pricy (like average Starbucks pricy) but the food is great and fresh every time. I love going here