The Woodhouse Day Spa - Walnut Creek

1636 Cypress St, Walnut Creek, CA 94596, USA

Address:	1636 Cypress St, Walnut Creek, CA 94596, USA
Phone:	+1 925-270-1854
Site:	walnutcreek.woodhousespas.com
Rating:	4.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 11AM–7PM

Location

Photos 100

Reviews 9

Logan Bedford

We were on vacation in the area. My wife had gone online and surprised me with a massage. She had a $200+ gift card in which she thought she booked the massage with. On their website when you check your gift card balance it says book appointment and gives the impression you are booking with the GC. It does ask for a credit card number as well but she thought it was going to be on the gift card. There were 2 email confirmations sent neither of which said anything about bringing the gift card with you or needing to pay for the balance. Me receiving this as a gift went to the spa and had the massage, no one ever informed me there was a balance. After the massage was over I walked out and looked at the front desk. No one was there, i had a meter running on the car and had to be at a wedding 45 minutes later so I left. The next day we got a call from the spa employees accusing us of skipping out on paying for the massage. We told them we thought it was paid for on the gift card. They were very mean and kept saying we had to pay on a credit card. We told them we did not have the gift card with us as we were out of town and the lady on the phone said. "I will check with corporate and see what we have on file. I want to make sure that if it is a credit card you do not want us to charge that" I told her we did not want to pay with a credit card and that immediately when we return to our home we will call with the gift card and cover and charges and to call if they had any questions. The next day we received a charge on our credit card for the cost. I called the spa back and they again were rude and mean accusing us of having to pay by credit card and that now they could not take a gift card over the phone. The lady even told me she watched the video and I left without talking to anyone. There was no one there, it was a gift which I thought was paid for and I had a meter running. We finally talked to the corporate office who said we could pay by the gift card over the phone. This was a gift from my wife as an anniversary present and now they have turned it into an accusatory two days attacking out character and completely ruining any enjoyment from the massage. My wife frequents the Woodhouse spa in Franklin Tennessee and talks about how great they are. It is unfortunate that my only experience at Walnut Creek has been a nightmare. I hope the owners, and corporate see this review and might take some time to talk to their employees on how to deal with customers in a way that reflects that person spending their money on a luxury service. Fortunately there are other options for Spas and I would highly recommend checking your other options.

Paola Perez

I will come back soon!. I am pregnant for the first time and my doctor recommended I go for a prenatal massage. I decided to go in talk with them in person because i had ton of questions about the massage and the lotions they use. All the people there are incredibly knowledgeable about their products and services, they made me so comfortable and I went ahead with the massage...and a manicure. Every single detail is taken care of, the music is fantastic, the teas and pastries are tasty and light, the design is so welcoming that you forget about your daily problems just to be focused on yourself. I have had several massages in my life although this one is my 1st prenatal one but i will be back, hopefully soon! I normally do not have my manicure done in spas but it is another experience!, my hands are soft, even 2 days later, and my color looks stunning. Delete review

Aja C. Koenig

My experience at Woodhouse Day Spa Walnut Creek was absolutely AMAZING!!!!! I literally melted into relaxation mode upon walking through the door. My husband and I did our first couples massage. I was so relaxed, I actually forgot he was there! I work in NYC and was visiting the area on vacation. I wish we had a spa this special in my neighborhood. I have been to many spas in NYC and I have not found anything this special without spending way too much. The customer service was phenomenal and they made sure my husband and I felt special as we celebrated our anniversary a little early! It was the perfect way to end our trip before taking the red eye home. I highly recommend and can’t wait to visit again!!!

Ally Davis

The massage itself (50 Minute Swedish) was excellent. However, it was the atmosphere and facilities that really set Woodhouse Spa apart from my prior massage experiences. The locker rooms/showers were lovely and very clean with shampoo, lotions etc. The waiting lounge is the perfect place to relax in a cozy robe and calm your mind before your treatment. After my massage I was able to return to the lounge and enjoy a cup of tea so that my state of relaxation and calm was not abruptly confronted by the business of life awaiting outside the spa. I would recommend planning an extra half-hour before and after your treatment to just enjoy the peace. :)

Hope Mitchell

My review is for the Franklin/Brentwood, TN Woodhouse Day Spa.....Always enjoy my time at Woodhouse! Ive been buying the packages of facials and treat myself every couple of months to some "me" time! The staff are always friendly and accommodating, and I love to arrive at least 15 minutes early to enjoy a hot cup of tea and relax as I prepare mentally to enjoy all the goodness thats ahead. Ashley has done a great job for me and my skin; she is very knowledgeable and thorough, and a sweetheart! I dont find Woodhouse to be stuffy at all, but relaxing and inviting. Try it, youll see!

R W

If youre looking for a spectacular spa experience, look no further than The Woodhouse Day Spa in Walnut Creek. From the moment you open the front door, the staff goes above and beyond to bring you every bit the exquisite experience you could hope for. My massage was one of the best I have ever had and I honestly cant wait to return and try other treatments. Thank you to business owner Jen and all the staff for a wonderful experience! See you soon!

Estevan Gonzalez

Such an amazing experience through and through! I cannot stress how courteous and informative the entire staff is at the Walnut Creek location of The Woodhouse Day Spa. My massage therapist applied the perfect amount of pressure and took care of all the problem areas that I had. Overall an amazing and pleasant experience. I highly recommend anyone to visit The Woodhouse; you wont be disappointed!

Shelly Caress

Had a wonderful experience. I had originally booked services for my husband, but he was not feeling well, so I inherited the services. The staff was very flexible and accommodating with the changes. I felt welcomed and taken care off. Their organic mask products are amazing and the prices were very reasonable. My skin has improved since the experience. I will definitely return.

DeeDee Blankley

I took my friend here to celebrate her birthday. Both of us had a wonderful experience. We both had a massage and Pedi. It was so relaxing. The atmosphere was very elegant and comfy. The people were very helpful and accommodating and everything ran right on time for our treatments but we never felt rushed. I got a GC for christmas and will be back very soon!!