AAA Colorado - Southglenn Store

7400 S University Blvd, Centennial, CO 80122, USA

Address:	7400 S University Blvd, Centennial, CO 80122, USA
Phone:	+1 303-753-8800
Site:	aaa.com
Rating:	4.1
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–1PM Closed

Location

Photos 6

Reviews 23

Greg L

Whoever runs this location should FIRE their main desk operators. I went in with the intention of planning a 6-day cruise vacation worth somewhere around $2,400 in travel and purchasing insurance for the trip. Immediately at the front desk the two bimbo blondes behind the counter acted like they had better things to do with their time than help customers. One of which wouldnt even remotely make eye contact with myself or my mother. After being there for and hour and ten minutes. One of them came up and asked if we were waiting for travel insurance, because she hadnt even turned the light on to signal the travel agents. After waiting 1:20 an agent freed up, only to have another couple that came in behind us, pass up ourselves and another customer that came in before us to do insurance. When we approached the front desk to question it, neither female desk assistant even cared to ask us if we needed assistance. After finally calling them over, (and for the record, one of your desk clerks on the side computer was shopping for shoes) we found out that they wouldnt be able to see all the people remaining on the list for the remainder of the Saturday that they were open. Ive been a AAA card carrier for many years, but after the service I received at this location today. I will not be booking my travel with AAA. To the owner of this location, fix your staff... exemplary customer service should be the beginning of your mission statement and these two blondes you have working the front are a far cry from that mark.

Traci Winter

I cant speak to the travel and insurance agents at this location as I have only visited to obtain the free tour books and maps. I have used this location twice to plan long driving vacations; once to South Dakota, and most recently to Cincinatti, OH. In both cases, I brought my 8 year old son. We were able to pick up as many tour books and maps as we liked, and the cashier at the front desk even offered an extra US map to my son for his wall at home, all for free. Both trips were a success. And even with all the electronic gadgets out there like my phone, our Garmin, our Kindle, etc. the tour books and maps always prove invaluable. (They never run out of batteries!) I have been a cardmember ever since I started driving, just like my mother before me. I have used roadside assistance many times in my life. And this past trip I could not believe the amount of savings we received from every hotel chain, Hertz, and places like the zoo, Legoland, Gateway Arch, everywhere! Thanks AAA.

Jill Fleeson

Unfortunately I am writing to warn people that this particular location has THE WORST customer service for insurance. I have dealt with both insurance agents at this location and find them both to be unorganized, unresponsive to numerous phone calls and e-mail requests, and my current agent (not for much longer) for the past two years when I have called with issues, not only does he NOT answer or resolve the specific issue presented to him, gives me the run around, and then he answers issues I never asked him to address. AAA is a good company, but the insurance agents at this location leave MUCH to be desired.

Angelo Garcia

Customer service was decent and had a friendly staff. Only probably was that the gentleman that was helping me kept pushing me you the back to help check out other customers because their checkout would be quick and fast. It wasnt a big deal if it was one person it even two, but I was getting annoyed by the third and fourth time he did it. They also have a DMV kiosk for plate renewal, but it only works for Arapahoe County residents.

Eun Kim

We needed an international driver license. The lady helping us was friendly, knowledgeable, and efficient, and we got what we wanted in no time. We also picked up some supplies like electrical connecters and lighted magnifiers while visiting. Things that you need for travel are there and the price was very reasonable.

Darlene Ensenat

Trina was extremely helpful and gave her time generously. The negative was that I could not make appointments. I was told to come in at 9:30am one day and had to wait until 11am before I was finally able to meet with the agent. I would recommend appointments, not everyone has that kind of time to waste.

Nick Bohlen

Went in to pick up a US road map book (Atlas), got a cold reception. As a paying Member, at least in Chicago, the map books were at no charge. Since I was already there, I went ahead and paid the +/- $10.00. Doubt Ill ever go back to that place, what happened to that Colorado friendly reception?

Katherine Fitez

After visiting this office several times over the last few years, I can verify that anyone working at the front desk is unfriendly to the point of being overtly hostile. They will not allow appointments with agents, so good luck booking travel if you have to work 8-5 like normal people.

Christopher Dominick

visited AAA to obtain an international drivers license. the staff was extremely helpful. I was out the door in under 10 minutes. I have been a AAA member for 35 years and I am consistently reminded what great benefits await me when I choose to utilize its services.

Lynn Morris

I like stopping in they have great suggestions on where to go and what to do in Colorado. You can book your vacation right on site. The vine tour is the best, and no rushing, truly enjoyable. We plan to do another.

Bob Burdick

I recently made a driving trip from Denver to Olympic National Park near Seattle, and back. As always, AAA people and materials were invaluable in the planning and along-the-road information.

TM Travels

These people helped me out with my needs very quickly and they were all so polite. The older lady working the front desk and the operator were hilarious!!

Jessica Forbes

I had to stop in to get my international drivers permit before going to Italy and the staff at AAA was so nice and helpful! I was in and out in 15min!

Jan Mcbee

I picked up some Christmas Gifts-light weight backpacks for travel. They were very helpful and I got my purchases handled quickly.

Robert Estes

We needed some travel items plus maps and additional information. The staff was very helpful and we got exactly what we needed!

Alan Leak

Needed passport photos. Staff was friendly, helpful, and quick. We were in and out in 10 minutes. Thanks AAA

Jim Gordan

The service in the merchandize in the help in the help they give you

Carol Selos

Always helpful. Excellent tour consulting

Stephen Kier

Large number of staff. Well stocked.