Pak Mail

1837 S Nevada Ave, Colorado Springs, CO 80905, USA

Address:	1837 S Nevada Ave, Colorado Springs, CO 80905, USA
Phone:	+1 719-473-4545
Site:	pakmailcoloradosprings.com
Rating:	3.1
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 10AM–4PM Closed

Location

Photos 4

Reviews 11

Ashley Jade Brooks

Terrible owner. We are military and I needed to get a private mail box to forward our mail after selling our house in Delaware. I called around to the local private boxes and Ann (the owner) seemed so nice over the phone, she told me to DEF use her company bc she treats the military right (BAHHAHA) she told me her store was "right outside the gate" I was like sweet! There is always a plaza off every base, guess what her location is 20 mins AWAY from the closest gate. Not only did she lie about her location, she was always rude and pushy in store. The other two employees were always a joy, but the owner. BE WARE. our last straw, which warrants this review, months after we closed on our house and closed our account with them, after giving them our forwarding address to have any mail that slipped past us. Well, as luck would have it we are waiting for an escrow check that has never came, and today Carolyn called to let me know my husband had a check that arrived and she didnt want to forward it to us, to quickly come get it so that her boss didnt send it back. So I immediately told my husband and he went hours later after work to get it, and wouldnt you know THE OWNER, Ann, SENT IT BACK, the SAME DAY we were told about it. With that being said, I would NEVER tell anyone to use this store. That is a TERRIBLE way to run a business and I would never do that to customers. If I could give her no stars I would.

Caitlin Marsh

The woman we went in to see to mail our package today was quite talkative. Perhaps too talkative. She asked us initially for the names and addresses of the sender and recipient. We provided, and indicated we wrote it on the box. She asked again while complaining she was tired. We provided again. She asked again complaining she needed her glasses. We obliged and spelled names and provided addresses a third time, and in the end, their names were spelled wrong. She disclosed some private information about her personal life that made me feel I could potentially be in danger of some verbal abuse if I attempted to correct her on the misspelling of the names, or ask her to find her glasses which she insisted she needed and didnt go get on her own accord. The price of the shipping was actually a bit more expensive than if I had gone directly to USPS as well. UPDATE: when the recipients got the package, it reeked of marijuana. The package came from a no smoking home.

Belinda Heerwagen

Do not use this shipping company!!! Here is why: YOU HAVE OTHER CHOICES. Why would anyone go to a company that charges rates higher than either UPS or FEDEX and then without letting you know, takes 7 days to pack your package and who knows by what method they are shipping it!!! I bought a ceramic rooster at Rich Designs. They use this company to ship items. Bought it on 20 JUL and they got it to PaK Mail on 23 JUL. My credit card was billed for $198 on 24 JUL. It is now 02 AUG, no rooster. The bird could have flown himself here by now! I wrote to Gary at Pak Mail who said he was sorry but hes been back logged and just shipped it yesterday, 01 AUG. Really???!!! He offered me a $20 refund for my "inconvenience". Ridiculous is the word that keeps playing in my head. Please go somewhere else to do your shipping just because, there are companies out there that will charge you a more realistic amount and give you better service...end of story.

Taylor L

Would NEVER use this shipping company again. They get one star for offering to drive to my house to pick up a large item and for packing the item with care. Other than that I am not satisfied. Even after a small discount provided their service is inadequate. They were given measurements weight totals etc (which I over stated) and I was provided with a quote. By the time everything was done (the pick up from my house , the packaging etc) I expected it to be a little more but they charged me an extrodinary amount above and beyond what is acceptable. Not taking the packing and delivery charge into account the shipping cost alone exceeded their quote. Very unhappy will not return and do not advise anyone to utilize this company.

Jodene Beck

I have had pretty good experiences with this establishment until today. I arrived 10 minutes prior to the posted close time (sign still said open) and was abruptly told with a scowl by the woman who came from the back that they were getting ready to close. When I asked if we should leave she asked what we wanted to do, I said mail these items.... and she shook her head and with attitude said yes were closing. Once we left, she turned the sign to closed.....8 minutes before the posted close time. I will take my business else where. The really nasty attitude was the worst part. There are a LOT of better ways to go about turning away paying customers, if thats your preferred business model.

Cari Foley

After my mom passed away I had to ship some of her heirlooms to Florida. I was really worried and nervous to send it through the regular postal system, so I used Pak Mail. Jenn totally understood and built a box so that there was no way for it to get broken. It arrived safe and sound in FL within a couple days! Thank you Jenn and Gary for making something so difficult, waaay easier.

Michele P

For all your mail and package needs, this is the best place. All the staff is friendly, helpful, and professional.

Tomas Dawson

I always bring my packages with postage (ups) already on them and they are always happy to take them.

cirel egelman

I had some precious items to ship on Dec. 4th. Jen was so helpful and informative. Terrific gal.

Anne Andres

The service that I have received has been friendly and professional.

Jeremy Mandile

Great experience. Fast and easy services