Planet Fitness

2516 Airport Rd, Colorado Springs, CO 80910, USA

Address:	2516 Airport Rd, Colorado Springs, CO 80910, USA
Phone:	+1 719-632-2500
Site:	planetfitness.com
Rating:	3.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours 12AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 92

Reviews 4

Christi

Malorie at the Airport location in Colorado Springs is the friendliest person that Ive had contact with at any of the Planet Fitness locations. I would like to transfer my home gym to the Airport location from the Constitution location if this is a requirement with black card members. Ive been to many locations as I travel and have dual residence in both Colorado and Arizona. My first encounter with Malorie was that she is friendly and multitasks extremely well. Gym is clean tanning beds are state of the art and cleaner and newer than any other location and yet the oldest location. She offered bagels and coffee and also mentioned they have pizza Fridays. The facility is set up architecturally well and the work out equipment in a position where workers can observe areas for any potential debries, injuries or unstocked clean stations not to mention offering advice or help needed for use of equipment. This is the first gym that did not have a notice of non working equipment that Ive attended. I give this location a 5 star due to the friendly staff team member named Malorie and cleanliness of the entire gym. Floors were clean in all areas the total body was very clean with no stain marks and voice recognition in working condition. The tanning beds are 54 staggered light round plexi glass stand up units that even my 6 ft 7 husband can fit in with 4 vertical bars a fan that works well and a hold bar for balance and exercise. He even raved on the dynamics there as he works very large commercial construction. The dim lighting is calming and even have a mirror which other locations dont they have clothing hooks and a chair and dressing area that are nice and have calm lighting. Not one hair or piece of lent all bulbs were same brightness. There were several members in attendance on this morning, with a positive person that makes everyone feel welcomed it helps those that "fall off the work out wagon" I intend to make the Airport location my new home gym. Ive been to all three locations. Constitution I will rate a 1.5 star. Ive observed two people in tanning rooms at one time. Smudges on glass, staff drama, unstocked spray bottles, paper towels and even toilet paper as well as what appears to be a large turn over and dirty circuit training areas. The massage and tanning areas are across the facility and cause them to rush to clean beds which are still dirty anyway. Austin bluffs location I would rate as 3.5 due to staff frequently eating in the work area and Ive always observed employees sitting at the break tables or discussing other employees where gym members can hear exiting the facility, dont get me wrong they are also prompt and friendly and fairly clean however these two locations always have more than one staff at desk where as the Airport location only had the one helpful employee at desk and others cleaning. Im a retired professional and feel a great attitude and clean place will always bring customers back. Hats off to employee Malorie at Planet Fitness for her professionalism, phone etiquette, kind mannerism, personable attitude and over all professional disposition. I would hope to see more employees have this kind of work ethic. Because of the one encounter with this individual, I am feeling more positive to frequent the gym daily as my husband works in the springs and we live in woodland park and hour away just because that one person made a difference in my opinion of going to the "dreadful gym" I am currently calling myself a work in progress retired at 43 I put on a few pounds and easily fall off track when Im not comfortable about my surroundings. I think I would call this loss of motivation. Malorie would be a great trainer for new hires. Now if the other locations ran and looked like the Airport location I would have stopped more over the last 2 years instead of drive bye it. Thank you Malorie for helping me find that motivation I lost while attending other locations. I hope this compliment on her outstanding service is recognized.

Alex Esparza

This place is so so!... There are plenty of machines to use, which is good. Ive been in other planet fitness and this one has some things that it shouldnt happen. The music is not at the right volume, they have to keep in mind not everyone likes that kind of music. There are 4 showers and 3 dress rooms(would help if they put a chair at least). A trash can in mens restroom was full and had a really bad smell, which made the restroom smell like rotten meat and stinky feet, so obviously restroom is not properly maintained. In other planet fitness I see employees doing rounds around the gym picking up trash and/or cleaning stuff. Here, I saw one employee (male) walking around but checking females. Costumer service is not good enough(it could be better), professional appearance needs some attention, I encountered malfunctioning equipment and the employee was very busy talking to his friend and I felt I would bother him with my concerns, and to be honest, I felt a little intimidated by the employee. I understand that we come here to workout, but these little issues can bring bigger problems. The environment is as good as it gets, just like any other planet fitness. But little issues like that pushes people away. Great job either way.

C.J Duran

Watch out for the run around! I called on April 4th to see when my membership was up so I could cancel.The girl advised me that I could come in on the 7th to cancel without being charged the $60 fee,so I went. I arrived on the 7th to be told that I couldnt cancel until the 10th and that the other girl must have been confused so I said thats fine Ill come back then.Fast forward to the 10th and now Im going to be charged for the month of April,wait what do you mean...? ($20). It may be $20 but I shouldnt have to pay for an employees mistakes and called and went there 2x and still got the run around! (which is what I was trying to avoid)Pretty upset that all the girl had to say was "its in your contract" which Im aware of (so thanks for that) but I didnt make a call and 2 trips to the location for fun. Upon asking the girl (idk here name) for the corporate # she then advised me that it can be found online which I find super unhelpful since I couldnt find it anywhere and she apparently didnt want to give it to me.

Umit Demir

Ive been a planet fitness member for 8+ years in several states. I relocated to Colorado and this is my first month... The music is VERY loud, even in 7AM... I have never seen other locations in other states that the music is that loud. Theres music in other locations but its a background music.... At this location I feel like Im at a NIGHT CLUB even at 7AM... in the morning... Also I dont think Im obligated to listen-like the sick HipHop... The staff this morning didnt care, he acted like hes turning the volume down but he didnt. Probably he thinks people are stupid.... The manager, Katie, as they say, she said its the corporate policy... The music thing was the last straw. There are couple other things that its not professional at all.... I just wanted google users to know this is not a good location to be, especially for people who has seen other states.