McBride Lighting & Electrical Services

Reviews 3

MI

Mindy Jarvis

My general contractor suggested McBride Lighting & Electric. I called on a Thursday and left a VM. Although in a hurry to hire an electrician, got a call back from Scott 3 days later who said he could come out for the quote the following Monday at 10:00am and then they could start the work at the end of the week - the same week. WONDERFUL! The day of the appointment, I head to work which consists of preparing a facility for dogs to show up, meeting with and chatting with clients who are dropping dogs off, ensuring my staff are there, on time, and doing what they should be doing, as well as in good spirits. I am VERY busy and not on my phone or on my computer at this time, and often unable to answer a call if someone calls in. During this time, Scott called me twice to confirm our appointment - once at 8:50am and another time at 9:16am. This is all fine and good, except no one told me that 1) I would be getting a confirmation call the morning of the appointment and 2) if I did not answer they would not come. So guess what - Scott did not show up because the soonest I was able to check my messages and call him back was at 9:55am. Upon reaching him, he was in the process of standing in line to get a permit from the City and County of Denver for another client, rather than being in route to meet for our appointment. He told me it is their policy to not show if they call and dont get an answer. As I told him my situation, and why I had not answered my phone or could even call him back, he said he would be willing to come but could not get there until 11am as he was in the process of getting a permit and was 6th in line, and unfortunately since I did not answer my phone he could not come sooner. I proceeded to tell him that my day is booked and my next appointment is at 11am, so he asked about my afternoon or rescheduling completely. The problem was, my week is booked out with appointments until the end of the week and time is of essence (we needed the electrician doing work by the end of the week), but I did feel I could move appointments around. However, because Scott kept giving me excuses about why he did not show, argued with me about why he did not communicate the policy ahead of time so I would know to look for his call and answer it (or give a call back), and was clear about the value of the permit being more important of a task than meeting with me - I felt it would be best to see if I could work with someone else at McBride. So I called in to see if I could get a different representative from the company to work with and got Scotts supervisor. I did not get this gentlemans name, but he too confirmed their policy and said it was unfortunate that I did not answer my call. I told him that I was with clients and did not recognize the number, for which he told me I should have just answered the call regardless or should have called right back - BLAMING ME for the missed appointment, when no one told me the rules of not answering my phone and confirming an appointment. Normally professionals will call 24 hours in advance to confirm an appointment OR tell you the rules of not confirming an appointment if a call is made and not answered. NONE OF THIS WAS DONE! If ANYONE at McBride Electric would have communicated the rules of confirming an appointment I would have been able to accommodate a solution - even if that meant me calling them at 7am when my day started to let them know we were still on. Both Scott and his supervisor argued with me, blamed me, and treated me like it was my loss for not answering my phone. This experience was frustrating, belittling, stressful, unfair, and unprofessional. Given the lack of respect, consideration, and empathy when I finally got in touch with them, in addition to the lack of communication in letting their clients know about the rules, the superior & unyielding attitude towards me, and over all lack of care for a potential client - I have no desire to work with this company and would NEVER recommend them to ANYONE!

A

Anonymous User

A TOTAL FIASCO!!! The neon sign for my business had a bad transformer. When I booked the the service call... I TOLD THEM THAT WAS THE PROBLEM. The first guy they sent out introduced himself and as I was explaining what was up, took another call. He spent 20 minutes on the phone with another customer while I was standing there... WHILE I WAS PAYING FOR IT! Finally he goes up and takes the cover off the sign. After another 20 minutes on the phone with somebody else (I think it was his supervisor), he comes down and tells me that he didNt bring a neon tester and that he cant tell me whats wrong with the sign. REALLY!? You came out to fix a neon sign and you didnt bring a neon tester? He puts the sign back together and tells me hell be back later. When he returned, he spends 10 minutes testing the neon and tells me the neon is bad. He spends another 20 minutes removing the neon bulb and tells me they have to send it out to be repaired. "When will it be fixed?", I asked.... "I dont know, but I will have somebody call you. Surprise...Surprise... no call. 2 days later a different tech shows up (this guy knew what he was doing) he told me that there was nothing wrong with the neon, that it was the transformer (remember that I told them this in the beginning) He replaced the transformer and then tells me.... oops, I dont have the neon, Ill have to come back tomorrow. FINALLY, the original tech shows up, replaces the neon and the sign is fixed. 3 days later, I get a call from the secretary asking me to pay some random amount over the phone. When I asked her what I was being charged for, she was unclear. I told her I needed to talk to somebody about what I thought was fair and that I would not pay until things were cleared up. After leaving 3 voicemails, a week and a half later, I get a call from the VP Jared. In his defense, he was very apologetic and I believe FAIR WITH THE BILL. They only charged me for 2 trip charges, 1.5 hours of labor and the transformer. I asked for him to please send me an itemized bill with the charges for my records. This morning I got a 2 line email that simply says you are being charged for 2 invoices and the transformer and you are paid in full. No details, No warranty, no info on the transformer.... NOTHING!! All I can say is that if you decide to use McBride Lighting, make sure you have a tech who knows what their doing. I will never use them again, and will tell my business associates.... BEWARE!!

K

K McCoy

They showed up when they said they would. And even made an appointment for me on very short notice. So that was very nice. With that said - that is about the extent of the good they did. The electrician moved 2 light switches for us, less than 4 feet away. Sounds simple enough, for a licensed electrician, right? Apparently not. I had to call them back to come out again today to fix the fact that the light switches were not working. Had to take another hour and a half out of my day to go back and meet the electrician again. In the meantime, my contractors that were working on the drywall had to stop what they were doing...again....and stand around and wait for an hour while the electrician fixed what he messed up yesterday. They charge around $75 per hour (plus a trip charge) - and they bill you $75 per hour for the 15 minutes they are sitting in their van talking on the phone, and writing up your bill. It cost over $250, just to move 2 light switches less than 4 feet away. That is excessive, in my opinion. So, I called Brook, who I assume is the manager or owner to complain, and was offered $50 compensation...for the 1.5 hours of work that I missed from work going home to meet the electrician again, and the hour my contractors wasted standing around waiting for the electrician to fix what he screwed up yesterday. And apparently I hurt his feelers, being "snarky", about wasting my time. Poor guy. If you use McBridges $75 per hour rule, then the 2.5 hours wasted by me and the contractor, we should have been reimbursed $187.50. Unless you have nothing better to do with your life then sit around while McBridge fixes their errors, I would look for a different electrical service to use.

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