Tech Auto

Reviews 9

TR

TR Fetter

Worst service I have ever received, at an auto place or otherwise. I took my car there in September 2010 to fix the steering column, on the advice of the good reviews here and elsewhere. It took them over a week to look at it, two weeks to find a column they thought would work, and two and a half weeks to tell me it didnt fit (actually I had to go there in person to find that out - they never picked up their phone when I called them, and they never took the initiative to call me). I made one phone call, to an out of state shop I trust, and got a steering column shipped to them within two days. They put it in, but forgot to change the oil and rotate the tires like I asked. It took another few days for them to do that. All told, I got my car back seven weeks after I dropped it off. Seven weeks! Its my only car; fortunately Im a grad student and can walk to school, but it was terrifically inconvenient to do all sorts of other things. And... after all that, it drove horribly (shook from side to side at any speed over 40 mph), so I took it back to the out of state shop I trust. Turns out that the left brake was frozen “on” – probably as a result of sitting in the Tech Auto lot all fall without being driven. Now the car drives fine, although, ironically, when Tech Auto put the steering wheel back on it wasn’t quite straight, and the air bag is also disconnected. I will never go back.

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Guo Xun

Tech Auto is absolutely the most honest, most trustworthy and highest quality auto repair shop my wife and I have ever experienced. I bought a used vehicle from an owner without realizing a leak from the brake system of this vehicle. On my way back, the brake fluid were all gone and the brake completely stopped working, which almost killed me and hurt other drivers on the road! Luckily I managed to stop the vehicle on the grass land right beside the road without hurting anybody. The vehicle was towed to Tech Auto and the owner inspected it. He found that the areas underneath the vehicle were extremely rusted and a brake line was installed in an illegal way, causing the vehicle extremely dangerous to drive. The life threatening situation can happen anytime when I drive this vehicle. So he suggested me to return this vehicle with defected brake system to the owner and ask for the refund. He didnt even charge me anything for inspecting the vehicle. My wife and I thank him and his fellow a lot for their professionalism, expertise, honesty and high quality job. I will definitely recommend Tech Auto to any friends and people that need automotive service.

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Jennifer Flynn

I moved from out of state and after some research decided on Tech Auto. I have had consistently great service from them. They are exceptionally busy and may not always call back, but this is not a set back. Just take the initiative to call them and youll see that its not a result delay in service. They are honest, humble, personable, laid back and trustworthy. Most importantly, they are skilled and knowledgable. Ive had them do minor repairs for no charge. I also drive an older car and they have given me advice on whether its actually worth putting money into it to fix all the issues, recommended the best route for safe travels, and have always been willing to collaborate on whats in my best interest and not whats going to make them the most money. I always recommend them to friends and they all have had the same experiences. I wont take my car or any car in the future elsewhere.

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Anonymous User

The Einstein of cars! Best auto mechanic in the New Haven area. I trust Todd from Tech Auto implicitly. Was referred to them by other grad students at Yale. They told me that he will honestly let them know that work does not need to be done that other shops say is necessary, his prices are reasonable, and he knows his stuff. Ive had exactly the same experience. Other shops give me a laundry list of things to do, just because, but he will look at tell me what actually needs to be done. Super knowledgeable and will explain in detail what he did. Plus, his prices are always lower than other shops that I dont trust as much. The work has always been excellent. I recommend coming as early as possible (by 9) because its a busy shop. Im only sad to be moving away and not know of a place as good where I am going.

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Adam Dynes

This is the only mechanic I will use in the area for anything besides oil changes and tire rotations. Why? Because theyre honest and their prices are as low as you can find. Just today, he saved me over $500. How? Because the mechanics at a national chain (whom I had change my oil) said I needed certain repairs. I took it to Tech Auto for a second opinion. For no charge, they looked at my car and determined that it didnt need any work done to it. If you want an honest mechanic who knows what hes doing, go to Tech Auto. UPDATE (March 19, 2015): Ive now used Tech Auto for about 5 years, and still have no complaints. I shopped around for price on a timing belt replacement, and they couldnt be beat. And they got it done on the same day (as with all of the other repairs Ive sent their way).

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Anonymous User

I love these guys. Which is why I forgive them for some occasional slowness. They’ve done the head gasket on my Subaru and a bunch of little things on my Saab that would have cost me a fortune otherwise. Todd is a straight shooter, gives great automotive advice, and will actually fix things when possible (unlike the dealership where they simply replace everything outright for 3-5 times the money). They are usually swamped. If you are able to schedule a repair, they usually get to it when they say they would. Don’t expect quick turnaround on short notice (which is true of most places I suppose). Embodies the old adage – Cheap, Fast, and Good: Pick Two. Almost docked them a star for slow turnaround, but I can’t do it. Customer for life..

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JA

Jack B

I went here a few months ago because my battery terminal rusted past the point of no return. I brought to the shop and had it fixed (new one put on) for no more than $20. Started to drive away when I noticed the lights in my dash were not working. Went back to the shop and they found a blown fuse which they replaced for no additional charge. This indicates to me that they are honest technicians who want to help their customers, and arent only in the business to make a buck. I will be back..

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EV

Eve McPhail

Everyone wants to find a mechanic they can trust. Todd, owner of Tech Auto is that guy. He services both our personal and business vehicles and we wouldnt use anyone else. He repairs/replaces only what is needed, nothing more, nothing less, unlike the experience at other auto service centers. He is honest and trustworthy. You can confidently use Tech Auto for your auto servicing needs with no need to compare ever again.

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Nori J

I love this place! My boyfriend found tech auto somehow and they are the most reliable, honest, and inexpensive place Ive ever been. I always feel at though i can trust Todd and his team when I go to tech auto and they never give me the run around. They really want to make sure that the job is done right, i really appreciate the fact that honest business like this are still around.

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