U-Haul Moving & Storage at Capitol Ave

755 Capitol Ave, Hartford, CT 06106, USA

Address:	755 Capitol Ave, Hartford, CT 06106, USA
Phone:	+1 860-527-5251
Site:	uhaul.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM

Location

Photos 48

Reviews 37

Neechi Jelli

I have rented uhauls for quite sometime, and I have never in my life have had such issues with a location. I work in customer service and I was fraudulently charged a second charge magically on my credit card statement for twice the amount as the first charge. Credit card company was called and I was informed that this is a typical practice of some of the locations and that it is fraud when they do so. I highly recommend using another company to avoid fraudulent changes. I am now in the process of fighting it out with Captiol ave and possibly uhaul as a whole. By the way Uhaul customer service line seems to help this Uhaul location and many others get away with scamming and fraudulently charging their unknowing customers, I may even be looking into a lawsuit against Uhaul and after this incident I have found multiple reviews all over the internet about service issue and customer relation issues about Capitol Ave Uhaul and Uhaul as a general company. It seems like if Uhaul cared about their image or their reputation they would shut down this location or at least fire the entire staff for being unhelpful, rude liars who need to scam people for money due to their lowly nature.

Patrice Ursur-t-kau Amenset

Rented a utility dolly and it was thee worst experience ever. The general manager was very rude over the phone and in person. Upon returning the equipment I was told they have no evidence of such. The general manager yelled at me, talked to me like I was nothing and he even got physical with me and I had to call the cops. Now I know why they say never go to this one. If you are reading this, do yourself a favor and go to another company or a different U-Haul branch. You will be thankful to be saved from the drama, inconvenience of being charged multiple times and the time saved from a different company. U-Haul really should be shut down they give customers nothing but trouble. By the way corporate doesnt care you will have to contact lawyers if you want to get any resolution out of any problem these people give you.

Mo S

Worst Uhaul experience ever. No understanding of customer service. Sent me out with a box truck that had a leaking battery! Needless to say, the truck broke down and had to wait hours for service to get moving again. Time they actually tried charging me for, imagine that, charging a customer time on a broken unmovable product. They should really review that policy. Would not recommend this branch, or at this point this company for moving. Go Ryder

Steve Kuzmeski

Needed a trailer hitch and didnt want to deal with the problems of a self install. Kevin and his team at U-Haul on Capital ave provided great customer service from the time I called to setup the appointment to when I left with my new hitch. All I wanted was the hitch, although they asked if I needed any of the other accessories, there was no pressure purchase. I would recommend this shop for any of your U-Haul needs.

Jim Welch

I had a hitch and wiring installed by Julius and his crew in May 2015. I booked online and Julius called right away and suggested a better wire harness for my Honda. He was professional, took the time to explain everything and really honest. The hitch and wiring were done in a day -- as promised. I also rented a truck in 2014 from this location and found it very easy, straight forward and low key.

Lea J.

Great service, friendly staff. I wish they didnt just run so quickly through the start up information. I ended up using my bank card for the rental and they took out a $250 hold for over a week. I rented a van for only ONE day so I was pretty pissed about that. Overall it was a good experience though. Way better than Manchester UHaul.

Carlos Ramos

U haul charged me twice 1st to rent I the truck. Now its Thursday and they took most of my check leaving me with $17 for the whole week. Now I am going to run out of cash and starve by the Sunday because of U Hails corporate greed. They full of gimmicks to get your card info then they will rape you for your money.

Mobility Works

Kevin Skeete Store #794059 - Supreme Service Just received supreme customer service from this facility; the Rep. (Kevin Skeete) was patient, knowledgeable and efficient in his assistance. I will look to use this facility to support other product / service needs as they arise! Great job guys!

Jackie

Its almost always packed!! Employees act ghetto sometimes, and the girls have attitude problems. And dont be two to three days late on ur storage payment, cause they put a double lock on it, Id see if 10 days went by, but no.

Joe Stadler

U-Haul installed faulty wiring on my car that burned out my cars electronics. It cost almost $1,000 in total and they do not take responsibility for it! DO NOT buy anything from U-Haul and NEVER let them touch your car!

Brewse Monier-Williams

I rent at U-haul locations all across the Northeast - these guys are great. They will go out of their way to make sure the equipment is right. As for what the other reviewer said - I think she got back what she gave.

Thomas C

Its a decent enough place. Wouldve given less stars, honestly, but the staff is pretty good. Willing to get done what they have to in order to get you what you need.

Michele McDonald

Had excellent service from Keith-he was professional, courteous, polite & knowledgeable. Lots and lots of vehicles to choose from, easy to get to right off of I84.

Greg Overstreet

Kevin called me back a day after i had an issue and took care of my complaint. He obviously takes pride in his branch to reach out and address an issue

Ryan Oneglia

The best part about this place is the friendly people that work there. They get me in and out quickly, and theyre helpful if I have any questions.

Felix Castro

Servicio excelente. Procura a Angela, she is the best!!!!

Vidhatre Gathey

Went to buy shipping boxes. Surprised to see a rush and long wait to just buy boxes. If you are moving u haul does have the best rate for boxes.

Chynna Lowe

Been using Uhaul Storage Capital Ave for 10years. The manager Julius was the reason i continued to use Uhaul Storage Capital Ave.

David Breitsprecher

Surprisingly clean, safe, and very well-managed for an inner city location. Would definitely rent from them again.

Maria Feliciano

Buena atención rapidez y buenos precios