Public Storage

Address:	35 Hoyt St, Norwalk, CT 06851, USA
Phone:	+1 203-424-0119
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 10

Reviews 9

Monica Brown

Over the course of my life I have had 3 different storages at different companies. I have to say this experience at this Public Storage has been the most pleasurable. I made a previous reservation online prior to visiting the facility to obtain my unit.....when I walked in and said my name and asked if my reservation number was needed. Irene responded, "Good morning Ms. Brown, no I dont need the number I have you r paper right here and youre all set." Then Irene explained the units and was concerned that the unit I preserved was too big for what I was going to store. That made me feel really comfortable, because her concern was why spend more monthly than hat I actually would need. Then while Irene was helping me, Doug walked in and immediately greeted me with a hand shake and introduced himself and once Irene finished explaining, Doug said he would give me a tour of the facility and the actual unit I would be renting. Doug was very patient and covered all grounds and answered every question I had thoroughly and I had many. Once we got back to the office and I made the decision to move forward with the unit, I then was introduced to Reggie who handled the leasing agreement. Reggie as well, very patient and knowledgable of all the products available and the facility. Reggie suggested material that I should use to pack some of my things, and which I did purchase. The signing of the lease went really smooth and then Reggie made sure my code worked properly and that I understood everything that went with leasing my unit. No let me add that today, the very next day after leasing a unit from here, Irene personally called me to ask how I was and if there was any other questions or help that I needed. I thought that was EXCEPTIONAL. This particular facility has a great team that works well together under the supervision of Doug. Im big on customer service being a business owner myself of 19 years. This facility definitely gets a 10+ in my book. I will recommend you guys to everyone.

Nancy Kelly

Irene and Reggie are the most helpful people ever! I have been renting since June, 2013 and I was in a real jam for time and they were so supportive and knowledgable for what I needed. I have never rented storage space before and they answered all of my questions and made me feel at ease and safe because of how they talked to me. I also had a situation that my keys fell in the elevator shaft and they were so helpful in assiting me with my emergency! Luckily I had their support in what I had to do to get them out. I told them I could not afford to pay the elevator people so I waited until they had to come and service the elevator. As soon as they were recovered they called me right away to return my keys to me. They are very honest, kind and helpful and "Public Storage" is lucky to have such great employees!

Robert Curran

I have been with Public Storage since they first opened. About the time Irene came to work there we had 2 units. We condensed it down to one recently, as one of the units was just my moms things. I LOVE how Irene and Reggie know us personally and always are cheerful. I hope that they stay there as long as we have a unit there. The only "complaint" I have is that as a long time customer I think we should have a discounted rate. It would be nice to get a letter saying our storage unit price has gone down in price and not up. One other thing I would like to see, is maybe a couple times a year, Public Storage would allow customers to hold a tag sale on site. Im sure other customers would like to sell some items and it could be a great thing for Public Storage Elaine Curran (writing for my husband)

Renee Denner

This is my 2nd time needing storage, and I came right back to Public Storage because I had a great experience the 1st time, and It was once again to start off a great experience. Clean, efficient, has products at hand that you need that you didnt even think about, like Mattress covers, boxes, packing products. The staff not only is an expert at their jobs, very detailed and very easy to understand, but also very friendly. Makes you feel like an appreciated customer. Which is hard to find these days. Last, but not least, the spaces are so clean they look brand new, only I used them about 10 years ago, so I know their not new. They keep them very clean. Also one of the lowest costing storage in town.

Devin Western

Reggie was a huge help! I arrived because one of the call center ladies, Dianne, had promised a space with one of those $1 deals. She had apparently "triple checked" that my motorcycle would fit into the storage (reassuring my concerns). When in fact upon arriving, I find out that she didnt even call this location to confirm that it would fit. Amidst my frustration, Reggie was very helpful and seemed to earnestly try to alleviate the situation as best he could. In the end he found another unit, that was even bigger, and accommodated my motorcycle even easier. Thanks again Reggie (and Irene), I will definitely recommend you guys!

P White

I am happy to say that Reggie was not only kind but very professional and thorough from start to finish! He provided great suggestions and his sales pitch was smooth. (Quite frankly he would be a great training manager for both new hires as well as those that could use a refresher course.) Irene is pleasant and always willing to answer any questions you might have. Together they make a great team and I would definitely rent from them again! Hopefully in the near future their district manager/headquarters office will provide more carts for the customers to make their storage experience even more satisfying.

Constance Schumacher

I used the Public Storage facility in Norwalk (35 Hoyt Street), CT, during/between the closing on my home and moving from my apartment to store my household goods. The facility is clean, well-lighted and easy to access. The Norwalk staff I worked with, Irene and Reggie, were very helpful getting my account set up and closing my account out, when I was finished storing. I mean **really** helpful! --> Like they answered a million questions from me, and helped me get the right size unit for my belongings. If you need short term storage, I believe you cannot go wrong using their special service. ---Connie

Betty Rucci

Have had a unit for over 10 yrs now. Need to empty it this week due to cant afford it any more. Cost goes up a lot every single year. Went there today and there were no carts available! One other customer was emptying his unit for 2 hrs with no cart. Then he found the one that is the only one there. Now I have 6 days to empty instead of 7 days. I am an old lady and need all the help I can get. Extra carts should be kept at the office for just such emergent situations and put in more security cameras to see who is stealing the carts. Never had any issues with this place before. Now I am frustrated.

Debra LaM

I have used Public Storage on several occasions and have great customer service. The staff is great. Ive worked with Reggie a few times and he is excellent. They take the time to explain everything that you might need to know and make sure you are satisfied with your unit. The only thing that I wish that they would change, is that the gate opener key pad would be accessible from your car window. On bad weather days its not fun having to jump out of your car twice to get in and out of the property. Other than that one item, I would recommend Public Storage to anyone needing storage.