Public Storage

77 Mill Plain Rd, Danbury, CT 06811, USA

Address:	77 Mill Plain Rd, Danbury, CT 06811, USA
Phone:	+1 203-297-9978
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 19

Reviews 12

Ellen B

Suzanne was extremely helpful both when we rented our initial unit, and when we had to get a 2nd unit. She went out of her way to make sure that the 2nd unit was as close as possible 1st in order to help us out!! Eileen was also very helpful when we had some problems w/our moving company and we had to review the security tapes, overall the staff was very accommodating and we appreciated their continued attention and care. Just one note on the property if you are using a moving company however - this is NOT fully tractor trailer accessible, only a smaller moving truck will work here. While a semi-truck can pull into (and back out of) the entrance of the facility, it cannot make the turns around the building or fit under the awning. This caused us extra time/fees from the moving company when were were moving in as we thought that it was accessible.

Anonymous User

Just want to let others know that Ive had a great experience working with Public Storage. Ive been in the office a few times, and both Suzanne and Chester (? I think that is his name) have been really helpful. I decided to rent a unit to store a lot of things from my home while I sorted through what I want to do with them. Suzanne was a lot of assistance. When I chose a 5x10 unit, she pointed out that it would be -5 wide and 10 deep, and for about $2 more I could take a unit that is 10 wide and 5 deep, making it easier for me to access the things that Im going to be sorting through - HUGE help! The whole place is so incredibly clean - that really impresses me!

Anonymous User

This review is long overdue! I had a very unique situation; I was downsizing from the largest unit to a much smaller one, and I live in California so this was no easy task. I traveled across the country to sell a lot of furniture and household goods that were stored there. Without getting into all the nitty gritty details, Ill just say that Eileen was so helpful in offering solutions to every challenge I faced. Shes a very kind and knowledgeable person, and couldnt have been more professional in handling my situation… with EASE! She made a stressful situation very manageable, and did it with a smile :) You will be in very capable hands at this location.

K. Thomas

Moving is extremely stressful. And moving from one state to another is even more pressure! Suzanne and Eileen at Public Storage in Danbury, CT were exceptional at their knowledge, assistance and expertise. The transaction went smoothly and was completely within minutes in a thorough manner. Both ladies are phenomenal employees and the Public Storage company should be honored and feel privileged to have Suzanne and Eileen apart of their team! They are excellent representation of Public Storage. This facility is well kept, clean and very secure! I thank Eileen, Suzanne and Public Storage for making a hectic time, a lot easier! Sincerely, K. Thomas

Anonymous User

I have a lot of experience with different storage companies especially in Danbury CT. This Public Storage location on Mill Plain road is always spotless, very secure, and well lighted. There are always plenty of complimentary heavy duty carts available to quicken your visit - even during busy weekends. Most other storage units have a few carts but usually the wheels dont work. This location always has plenty and they always work well even with very heavy loads. All the employees are great. Especially Suzanne, as she always goes above and beyond to address any concerns I have. I’m going on my fourth year as customer!

Dante Phil

Mike here is an awesome guy!!!! Ive been to plenty of competitors for packing supplies looking for a deal with the associate giving me the "oh boxes are over there" and then point in some direction. Well this chap here Mike not only stood up when I walked in, he introduced himself and asked me my NAME!!! He came around the counter and took WRITTEN note of what I was packing. He BROUGHT me to the boxes and showed me your special deals and bundle packs. I bought what I needed IMMEDIATELY purely off my experience. Also not to mention these are well quality boxes.

Joe Barrett

I reserved a storage unit at this location online and shortly after I received a call from the manager, Eileen. She confirmed that the unit I was looking for was available and that since I was trading up from a smaller unit I could simply do a transfer and save the admin costs. Good news. When I showed up at the location today, I was assisted by Suzanne who was also very helpful and provided a painless transition. Ive been a Public Storage customer for a number of years and I appreciate the climate controlled building and the cleanliness.

Thalia Brown

I dealt with Public Storage on Mill Plain Road in Danbury, CT and it was like dealing with a bill collector. They made a lot of veil threats towards my senior citizen mother whos health was fading. It was like she always seemed to owe money on her storage unit, every week there was a new fee assess on her account. She would constantly receive threating calls and she never seemed to pay enough on this account to clear the balance. I regret ever finding or recommending this storage solution to my mother and I will never use them again.

Anonymous User

Came here to this location. I had 24 hrs before turning over my house to the new owners and moving down south. I had extra stuff and had no where to put it. Called mill plain public storage and the girls. Christina and Suzanne were fantastic. They adhered to my every need and got me moved in to two units. These girls new I was under a lot of pressure and the made every step easy. Thank you to both of these ladies. Great professional employees. I would recommend this storage 10/10 times before anywhere else!!!!!

Maryellen Lent

I needed a storage unit in a pinch to get my things out of a POD. I walked in at 5:40 PM tonight on my way home from work thinking there wasnt enough time to pick one and do the paperwork. However, Suzanne was there, and quickly determined my needs and found me the right unit, then completed all my paperwork and everything was in order by 6:00 PM (the time the office closes). CANT THANK SUZANNE ENOUGH FOR HER EFFICIENT HANDLING OF THIS FOR ME!!!! VERY PLEASED AND RELIEVED!

Anonymous User

I was hesitant at first to store some family heirlooms, but completely feel confident now. I found the manager James to be both knowledgeable, friendly, helpful, and comforting. He explained the procedures in detail and was very supportive. I am not anxious about storing personal items at a 3rd party storage facility any more. James was so helpful, I almost feel like he is personally checking on my possessions personally. Thanks James and Public Storage :-)

Anonymous User

James, the manager, is awesome! He is very friendly, but professional. I just secured three storage units today after having them on hold for a few days. James emailed me a reminder and also gave me a call as a reminder as well. He wasnt pushy, but just plain helpful. When we walked in today he couldnt have been nicer. He knew who we were and helped us right away. I couldnt be happier and am really happy with our transaction with James. Two big thumbs up!