CubeSmart Self Storage

Address:	138-54 94th Ave, Jamaica, NY 11435, USA
Phone:	+1 718-658-8513
Site:	cubesmart.com
Rating:	4.4
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 9AM–4PM

Location

Photos 100

Reviews 14

Shak Char

Today I encountered a rude and aggressive employee who identified himself as James at the 138-54, 94th Ave. store. I asked the guy very nicely one simple question regarding how the access code worked when entering and leaving and I got a smart-alecky answer. I tried several other times, rephrasing the question in the most basic way that I could think of just in case I was dealing with a total imbecile and he became more aggressive in his behavior and answer. James sports a beard. However since he talked in a feminine manner, I thought perhaps he was actually a menstruating female for I did nothing to have provoked the reaction that I got from him. At any rate, since I already paid for another month, I will definitely move my belongings to a different storage company and leave CubeSmart and its obviously mentally unstable employee to themselves. And, by the way, this is the same employee who denied me access at 5:50pm, on a week day about two weeks, because, he said, access was not granted into the building after 5:45pm. However, the signs that are posted at entrances to the building clearly indicate that access into the building is until 6pm Monday through Friday.

Kenia Sarita

I rented my storage unit here. Stacy is really great. She really cares about providing a good customer experience and making sure the customer is satisfied. Stacy is really patient and attentive. I just had an awful experience with the moving company they used to do my move into my storage unit. I was given a 12pm to 2:pm move time frame. The day of my move the driver kept calling me every other hour to change the his arrival timeframe. This was a problem because the men I had hired to handled the labor of moving my items into and out of the truck were being paid by the hour and they were on my dime since 12pm. The truck finally arrived at 3:12pm. No apologies were given, but a tip was requested first as soon as the truck arrived. My experience with Cube Smart personnel so far has been pretty good, their moving company, not good.

Dorothy Irby

I thank God for cube smart and the staff at 94th a ave l am especially grateful for the time, patience and kindness that Jamess extended to me and my family at a very difficult time to.make a decision to store our possessions we appreciate his job knowledge and the needed impute he gave us on making our decisions for the best outcome l also appreciate Stacys personable approach to help me calm down when some unexpected situations occurred during the move. Salina was also helpful l would recommend Cube Smart to all of my friends and church family l intend to give the brochures to the Senior Ministry This has been a very pleasant experience in spite of our issue i l am extremely grateful to the staff at 94th ave especially Jamess

Joan Marie Delahunt

Staff was extremely helpful and supportive...moves can be very difficult! I had to move a piano/furniture at the last minute. All staff members--Israel, Michael, and Efraim-- went above and beyond the call of duty. On the phone and in person, they answered lots of questions, were respectful, professional, courteous, calm, polite-you name it! A staff to be very proud of! I highly recommend CubeSmart and this staff. Also, when I had to rent a UHaul truck because the CubeSmart truck was out, UHaul tried to beat the price of my storage unit, but couldnt do it. (The one thing Id recommend to CubeSmart is have more trucks available, w/several time blocks available thru the day, so more people can use them).

Natasha Saunders

No one would expect that going to purchase a storage unit would be such a pleasant experience. Starlin and Selina greeted me with big smiles and excellent customer service! Starlin was so patient with me doing this for the first time and showed me multiple vacant units. After finding out the online discount expired, I was about to go to another location and Starlin pulled some strings and got me the free month!! The entire time I waited Selina and Starlin were so sweet, making jokes and handling every customer with ease as they did. I swear if I had this level of customer service everywhere I went, shopping would be a better experience!!! I think these two deserve a promotion! :-)

Kim Stevens

I am thankful for the kindness and patience that I was shown at CubeSmart at 94th Ave. Especially from the staff ,memberJamess. He was very helpful and knowledgable about everything CubeSmart had to offer. I felt more comfortable about everything after my encounter with him. Stacy was very helpful as well and I am also thankful for her help. Jamess was very professional and mannerly, his kindness and patience with customers is a plus. Thank you so much CubeSmart for your help and kindness. Thank you Kim Stevens

Violeta Rodriguez

Re: Starlin Ortega I want to recommend Mr. Ortega for the profesionalism he displayed during his assistance when I went to your storage place to rent a storage. Your place is very clean and you can feel that the environment is kept well ventilated because the freshness it feels. Mr. Ortega explained to me everything clearly so I want to congratulate you on having such an exemplary employee at your site. Thank you, Violeta Rodriguez

Paul Marshall

This place is wonderful was going through a move and Nisha Hudgins, Tiffani R, Stacey De- Laine, Cary Morales were all helpful and made a stressful experience more relaxing .. I appreciate all the help these ladies has done for me. The facility is great and if you have personal items I would prefer you store it here because this place is very secured and guarded ... If you want to move make this the place to store your good and items

N Hill

I would like to take this time to thank Stacey & Tiffani @ store 0557 for there excellent customer service on completing my reservation. They have a great repore with the customers as they entered the facility from what I saw and all the reviews Ive read on this facility are A+ upper management are u hearing this. And yes they WOW me

Ayeska J

The customer service was wonderful and they explained the contract to avoid confusion. Stacey and Selina are the best. The storage I was assigned was clean and my furniture didnt came with bugs at all compare with other storages from another companies. I recommend this location.

Adjani Louis

The people were really nice their greetings were welcoming. The manager Jamess gave me a tour and he explained everything word by word. Really nice people . I will recommend anybody to go there they have really good promotions compare to other companies or places .

Candice Holder

Visited this location on 3/25/17 Selina was totally awesome, very people friendly cracked a few jokes here and there explained everything something twice which I didnt understand at first. Thank you for loving what you do....... We really appreciate your service

Nora Jacobson

I stored the contents of my life here for a year. I hope never to have to do that again, but overall I was pleased with my CubeSmart experience. Great staff at this location. Stacey, in particular, is extremely competent and pleasant.

Diane Smith

The staff are quite pleasant and friendly especially the manager Stacy. Stacy made my moving drama much less dramatic. The only complaint I have is the poor lighting near my unit. Directional arrows and markers would be useful.