CubeSmart Self Storage

Address:	1376 Cromwell Ave, Bronx, NY 10452, USA
Phone:	+1 718-588-1100
Site:	cubesmart.com
Rating:	4.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM

Location

Photos 95

Reviews 26

Rosemary Dall

The CubeSmart Self Storage that I am a part of have respectful and helpful employers. They assist you with concerns and answer the simplest questions that arise. I also am very happy with the unit(s) we have had and have upgraded to in the past. I do have one concern that has nothing to do with the employees but rather with the company. There is an increase every year between the 6 and 9th month and its understandable in order to keep the business going, but, there is no long-commitment recognition and therefore nothing to that gives committed renters the incentive to continue their business with them when not only they but other self-storage rental companies are giving great deals for new renters.

AL Brenner

Great storage place and great prices! Only problem was, I was reserved a moving truck for 8a-12p, and the manager never showed up that morning and ruined my tight schedule. I had to bargain with another customer who had a van to help me move that day. Only the maintenance guy was there, and theyre not authorized to hand out keys to the trucks. The manager never showed even when I came back, they had a different manager there. Other than that Im very satisfied. Would like to give 5 stars if the manager was there. Since he wasnt I would give 1 star, so I think 3 stars is fair.

lizbeth cuello

customer service is really bad, they dont know how to talk to people. not once did we get a call saying our account was over due, instead they call to tell us that out uint is being put up for sale. every time you call the store no one is there to answer, you have to go through the customer service line to get any info on your account and then when they call you its from a different number thats not listed on the site. NEVER AGAIN will i use this place..

Janet Urena

Siobhan was very professional and accommodating. Exceptional Level of customer service! The only negative thing i have to say is it was a bit inconvenient because i reserved a truck and it ended up needing an inspection the day of... they definitely should of planned ahead and not figured that out when I was depending on their vehicle. I ended up going to Uhaul which was more time & money spent. In any event the job got done.

Shanell Addison

CubeSmart needs to re-evaluate their garbage disposal policy. I emptied out a unit and needed to throw away some things and then was told I would have to take my garbage with me when I leave because their disposal was only for their purpose only. That needs to be dismissed from their policy especially if Im a paying client. That is why Im only giving 3 stars. Put some dumpsters for the paying clients to empty their trash.

Marilyn Perez

They advertise 1. Free month but its not true! They give you one price, then once you go in, its charge upon charge! They do not specify cost properly, there arent any refunds, and the workers dont even pay proper attention room to your concerns. Worse experience. Never doing business there again, nor will I refer them. Oh and remember never miss your payments or they auction off your property!

Naomi G

Typical storage place . What i dont like is that they raise the prices with less than 30 days notice. My unti was roughly 150 a month now its 200 . It went up slowly but never the less it still went up . If i didnt have to go thru the whole hassle of moving everything out and going somewhere else i wouldve done that. For now ill stay until i have time to move elsewhere

Natalie Chavez

The first day I went to rent a space the staff were great. I been with them 2 months, if it wasnt because i cant afford to move at the moment I would of been left. When I call they have attitude over the phone.. The moving truck was never available. I cant wait to move out. They are rude and I wish I knew where to report them.

Melanie Harris

Not only are they extremely easy to get to but they are also super friendly, very helpful and understanding of your needs. They have a moving truck they allow you to use during the 1st month for free!!!! Cuts moving cost all the way down. #ThankzCubeSmart

Reynaldo Santos

Hector Rio Jr was amazing! He took his time and answered all of our questions, he showed us a couple of available units . He also went out of his way and gave me other options outside of the ones I had. He was professional and affable . Just WOW!!!!!!!!

kathy morel perez

I had a wonderful experience, the staff was amazing, the manager Eliezer was so attentive. The place is clean, with parking, and loading handtrucks for your personal use. I am so glad I chose this storage over many other options in the area.

Eric Walton

I came into the cubesmart self storage the last week and I meet this guy name Abraham he helped me out a lot he had very good customer service skills. He was very well spoken and he was very hopeful with supplying with me a storage space

Mamadou Cisse

Cube Smart slf storage is the best storage I never had. they always have a good deals for customers, very clean storage. They employees are very helpful. Great storage to be at any time. Gob bless cube smart self storage.

Frederick Kaestner

I was having a a dramatic day and the manager on duty Hector Rijo JR totally held me down calm professional literally fix the problem for me.! I will be advising friends and family to switch to cubesmart, thanks Brother

angel coco

CUBE SMART IS AWESOME I WENT IN EXPECTING TO SPEND OVER $100 AND ENDED UP SPENDING LESS THAN $60 THE MANAGER E.MEDINA WAS AWESOME HE EVEN TOOK A MIN TO LISTEN TO MY PROBLEMS WHO DOES THAT AT 8AM LOL GOOOO CUBE SMART ....

Michael Lam

Coming into cubesmarte to get a storage unit was easy and fast thanks to Abraham and Hector. Not knowing anything about storage. They both did a fantastic job helping me get through this process

Shanae Leath

This place was awesome not to mention the extremely proactive manager you assisted me every step of the way hector rijo jr I could not have found a better place with great staff

Marland Zanders

Very friendly staff. Even on a busy day they made me feel like a priority. They took the time to listen to my needs in regards to the size of the unit and ease of access.

xlander johnson

I visit Cubesmart today and they had one of the most helpful staff. Chin took his time and explain everything to me. I love that fact they have free wifi and coffee.

Sandra Diaz

Pricey and you better pay on time or theyll put a lean on your property and break your lock. NO BREAKS!! Cant wait to get my stuff out of there!

Will Rod

Fine, well kept place with good prices. Abraham helped showing me rooms, he was very patient and had good manners. Definitely a plus location.

jaya Capo

Staff is knowledgeable, answer all your questions and concerns, are very helpful by giving you good product advice, quick service delivery!

Yajaira Paulino

The manager on duty Hector Rijo JR was, has to be the best customer service Ive had in years. He just made the Bronx a better place!

roxana lalin

Es bueno pero el personal debe ser más atento

madina joyner

The manager hector rijo jr was very informative, patient and helpful. The space was perfect and great location thanks!