U-Haul Moving & Storage of Riverdale

Address:	230 W 230th St, Bronx, NY 10463, USA
Phone:	+1 718-562-7418
Site:	uhaul.com
Rating:	3.6
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–5PM

Location

Photos 76

Reviews 11

Greg Henzler

I am disgusted with Uhauls customer service. I have called everyday this week to ensure that I would have a truck per my reservation, which I made June 14 th (Order number: 29315494) and was told by multiple representatives that my vehicle would be assigned to a location two days prior to my scheduled pick-up date. Not hearing from them Yesterday or today (I move tomorrow), I called to see where my vehicle was assigned. Apparently, it wasnt assigned to any location because they did not have inventory for one-way rentals. Are you kidding me! You expect me to waiste five hours of my time to return the truck to the location I picked it up at? When was I going to receive notification of this? I move tomorrow, I called at 2:00PM (6/29/2016 and move 6/30/2016) I was supposed to pick up the truck in less than 18 hours. ON TOP OF THAT! ONE OF YOUR MANAGERS CANCELLED MY ORDER BEFORE I TOLD HER I WAS GOING TO CANCEL. Thank God I was able to find a cargo van to rent the day before my move from another company. Not only will I never attempt to rent any vehicle from this company again, I will also make sure that none of my friends or family attempt to rent your products. As if moving isnt even stressful enough, then I cant even depend on a truck rental company to provide me a service that I had given them my credit card information to reserve. EXTREMELY DISPLEASED AND I WILL MAKE SURE TO LET OTHERS KNOW!

james gregson

BAD BAD BAD!! We reserved a trailer and last minute I receive a phone call that they moved my pickup date... huh? Oh so because YOU cant keep your stock organized and cant run your business I have to suffer. Why did I reserve this in the 1st place and give you my credit card information, not to mention that I have a locker rented there (another horror story). Dont mind that I have a personal life and could have possibly scheduled movers, made arrangements with family and for hotels along the way. This is not my 1st rodeo and I know how to plan. Maybe I was organized and planned ahead, you didnt and its not my fault but now it IS my problem. You have cost me money, and are wasting my valuable time. I speak with customer service and they tell me they cant even give me a date and time when a trailer will be there...? I just spent $400 having a hitch installed so I could pull one of your trailers. Again, why did I reserve this again?

Nadine Baker

I found U-Haul Riverdale to have exceptional customer service. The representatives on duty were professional, courteous, helpful and attentive. In particular, I would like to commend Harjit Perez on his excellent customer service. He was extremely knowledgeable about U-Hauls services and what I would need concerning them. I had a fire in home and most of my belongings, including most of my furniture, were unscathed by fire and smoke. Upon listening to my situation, Mr. Perez informed me that I would probably need a large storage space and a smaller one to fit my needs. He was absolutely right!!! Mr. Perez conducted himself in a professional, helpful and courteous manner throughout my business dealings with U-Haul and I am very glad that he was the U-Haul representative that handled my reservation and storage needs.

Anonymous User

i have to say that when i read the reviews for this uhaul place, i was very nervous. but i waited too long and had to go with this place. however, i was pleasantly surprised. i rented on a saturday and got my rental very quickly, maybe a 10 minute wait. everyone was friendly and service was great. the truck has grafitti all over it, but that was the only thing i did not like, it seemed like all the people in front of me in line got trucks that were free of grafitti. i guess it was because i was only moving to another ny location. when i returned the truck, again, only about a 10 minute wait. everything went smoothly and i would definitely use this location again. i see they are still getting bad reviews but my experience with them was very good

Mark Goldstein

This may be the best U-Haul shop that I have ever been to. Over the years I have rented trucks and bought boxes/moving supplies from several U-Haul (and competitors) locations. This one is by far the best: the shop is separate from the hulking storage building and has a good amount of parking within the fenced-in area, and plenty of parking towards the storage building. The shop is clean and well-stocked; I was able to buy all of the boxes, tape, foam, bags, and other items I needed for a recent move. The staff was helpful and I never waited more than a few minutes for service. They brought the items out to my car, and best of all, they refund any unused boxes at the end of your move. The storage rates seem comparable to others in the area.

Carlos M. Diaz

Staff was not able to honor and provide the moving equipment that was reserved online a week in advance. I was informed on the day of move that hand trucks and dollies are provided on a first-come, first-served basis. It was not helpful to learn of this policy on the day of the move. De-icing and snow removal on the truck was very poorly done with lots of ice and snow left on the windshield and on top of the truck. Large chunks of ice went flying off the top of the truck on the highway endangering other motorists.

Anonymous User

Ive never had such bad service in my life. I had to tell the staff five times to set up automatic payments, and yet they still didnt do it, and even locked me out of my storage space twice when I was fully up to date on payments. they are lazy and dumb as rocks. if you can possibly go somewhere else, do it! the only positive thing I can say is that the storage spaces are indeed pretty clean.

Yvonne Jiew

Worst ever. They couldnt even tell me the dimensions in units. When asked what the smallest storage area is they said 4 x 4 and I asked in what unit? 15 mins later they still jag no idea! And the girl that I spoke to on the phone just kept repeating the same thing. Do they even speak English over there. Was told to speak to the GM Dominique. How do these people even get jobs???????

Bryan Aiello

We use storage services here. The prices are ok, though they do seem to inch up every year. It is clean and safe. Theyre pretty flexible, weve changed room sizes twice and they were able to accommodate us pretty easily. The service people here are fine, some are better than others but we havent really dealt with anyone terrible. No real complaints.

Angelita Mendez

Great customer service, I receive information specifically with regards ton size, location of storage hours of operation. Nellia help me , walk me to the elevator show me how to use my card. She was very nice to show me the map and explain the fees if I choose a lower level. Thank you for providing great customer service.

Giordano Rodriguez

Great customer service. I rented a Pickup Truck and returned it late evening. Next day I noticed I forgot my sunglasses in the truck. I called first thing in the morning. They found the shades and held them for me for another day. All I can say was WOW! They were very honest. The shades were very expensive.