Safeguard Self Storage

156-01 Liberty Ave, Jamaica, NY 11433, USA

Address:	156-01 Liberty Ave, Jamaica, NY 11433, USA
Phone:	+1 718-233-3884
Site:	safeguardit.com
Rating:	4.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 8:30AM–5:30PM 10AM–5PM

Location

Photos 81

Reviews 18

Rob Williams

I rented a unit on Friday night 2/17 after 18 hours driving a 16ft truck and tow trailer of my car. The worker Christine was outstanding!! I arrived around 615pm and they closed at 7pm. She quickly did my paperwork and professionally explained the procedures. As a one-time courtesy she let me finish unloading my truck a few minutes after closing. Earlier in the day she contacted me just confirming my reservation and stayed informed on my arrival time through rush hour traffic in NYC. When I returned the next day to organize my unit she was also very friendly and repeated explaining the policies and procedures I needed clarification. She even helped the customers before me on both days in a outstanding manner . I certainly had a great customer service experience and am glad that I chose this storage company. Regards, Rob Williams

Olga Yokoyama

I am basically happy with Safeguard Storage. I had to have a friend sign the contract for me since I was out of the country, and they made it possible to do it, although the procedure is obviously more complex than the straight forward cases. There were some complications along the same lines trying to get my credit card charged monthly, but that too eventually worked out. I have not seen the units (Im renting 2 units) myself, so this is a comment only about my experience dealing with the office. one point that could be improved is responding to customer emails. In my case this was especially important because calling Safeguard by phone was quite difficult due to the difference in time zones, and email was the surest method. I would rate this 4.5, but there is no option like that, and I dont quite feel its a 5, so I rated it 4.

Jermaine Esseboom

Prices keep going up. Was late on my payment due to not being around. Paid upon my return. Went there with 30 minutes left and my key didnt work on my units lock. I realized that the two red indiactors on my lock are aligned ( meanine they locked me out ) Fine. I go to the front office and basically being told to come back the next day...... I just came off a flight...have things to store/take out....I paid...you have my money...why cant I get access to my unit? All you have to do is use whatever device you locked it with to unlock it.

Dr. Desmond Assent

Mark was extremely helpful and guided the process of my registration with great effort towards professionalism. It was a great pleasure to have received his remarkable assistance. His level of ensuring that the customers are made comfortable, is by his extradorinary competency demonstrated. Thanks again, Mark you are just great. Desmond.

Chill Gill

I have been a customer on this location since 2015, the place is quiet and pretty clean, parking and trolley cars is hard to get, the service is nice,But they raised your rsnt every year. They send you a letter telling that starting next month you have to paid more.

Yael Saidova

The prices are little high but the customer service is very good. there`s two employees that my husband and I like the most. thats David and Kim there always there to lend a helping hand and will always talk to us. they also answer questions or problem we might have

Christina Escourse

The young woman that works there is very rude and does not like to get up out her seat to help people with their units wish I can give it 0 stars and every so often the company raises the unit prices use to pay 108 now Im paying damn near 150

mauricio valencia

lousy storage with unreasonable prices.... Dont get me started with the money you have to pay if you loose your keys... The manager there is unreasonable and.There are way better storage storages out there. This one is definitely not worth it

Rose Marie Norton

My experience was good overall because the staff was very nice and helpful but the only problem is you have to purchase a lock from the store which has no use to the customers whenever they give up the unit

Adriana Granados

100% awesome customer service. Highly recommended Storage facility. Customer service provided by David was top notch. Very knowledgeable and I felt very comfortable discussing with him my situation.

Martha Penitton

The best so far! Access only during work hours! Each floor is secure! No one can enter the floor without authorization. Even the restroom is locked so no one can sneek in!

Sean Pough

The times they service is horrible for working people. They should have at least 1 late day till at least 9 so people dont have to always rush

Aaron Wallace

Great cheap price to afford, very friendly staffs. Terrific sensor key to walk in just like that...

Yesenia Rojas

Awesome! Great customer service at all times. Very pleasant atmosphere.

Rob Cooke

Up-to-date secure facilities, 10sqft-400sqft storage.

Anthony Koulizakis

The manager Dave is very helpful

Lawrie Howe

Keep me things safe.