Northwest Hills Chevrolet Buick GMC Cadillac

Reviews 3

A

A Liljedahl

First off, I just want to say that Im not here to bash anyone in particular. I am only here to provide constructive criticism. Both of my parents had purchased vehicles here for both personal use as well as company vehicles and had great experiences with the sales department. I recently purchased a Silverado from another dealer and there were a few items that were noted on the last inspection from a recent oil change. I had heard good things from my family members so I wanted to give Northwest a shot. Granted, this truck was a certified vehicle so a few of the items were covered under General Motors warranty, I wanted to give them a shot to further earn my business. I made the appointment in person with the receptionist who was great. I was a walk-in that day and thought maybe they had a little time to take a peek at my truck. Not a big deal if they couldnt so if not, Id make an appointment. I am not a man of unrealistic expectations so I dont expect the service department to just drop everything because I walked in the door. I made an appointment with her for a few days later as a drop off. I drop the truck off the night before, list all my concerns on the slip as well as a request for a transmission service quote. I also wanted to know if the service included a filter change or not. For obvious reasons, this service is not covered under warranty. I drop the slip into the drop box and drive away. The next day, I never received a confirmation phone call explaining anything or even if they had read my slip that outlined my requests. I called the service department at around 12pm to check the status on it because I had not heard anything all morning. I was starting to wonder if they even looked at it yet or not because half the day already went by. The receptionist handed the phone over to the advisor and the advisor simply just said, "Yes, we looked at your truck and it will be done by the end of the day.". Ok...thats great. Wheres the tranmission service quote? What are we doing to my truck? Yes, I stated it was a certified truck and the repairs were PROBABLY covered but nothing was stated to me if any of my requests were actually covered or not. Should I have asked again about the transmission quote? I probably could have but its not my responsibility to mention it again when I already asked once...especially since it was written down. None the less, we hang up. Few hours go by...its now around 4:45 pm. The service department closes at 5 I believe and I still have yet to hear anything about the completion of my truck. Is it done? Wrong parts? Will it have to be held over to the next day? I call up the department and this time the advisor answered, "Oh yes, I am just doing your paperwork now.". Ok...thats great. I gave a second chance to provide me with the transmission service quote JUST IN CASE they forgot to mention it earlier. Never mentioned it. Well now its too late in the day anyway and the service cant be completed. I didnt absolutely need my truck back that day. If it had to stay over for anything else, Id be fine with that. Is this review long winded? A little, but I just wanted to voice my experience. My truck works great and I do not have any issues with the quality of the repair work done at this time. Communication and attention to detail were the biggest issues I came across with the service department. Again, do not take this as a bashing review because that is not my intention. I understand the stress levels get high in the dealership world and things sometimes slip through the cracks as far as being able to remember everything. Good thing is that there wasnt anything to remember. I wrote it all down.

JE

Jerry Rollett

After a lot of research and internet vehicle comparisons my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the various models and options available. Based on recent bad experiences at other dealerships, I was not looking forward to car shopping but Jessie quickly made me feel very at ease. I found Jessie to be very professional and knowledgeable about the car I was interested in and at no time felt under any pressure to make a decision quickly. Unfortunately, there were no 2014 Malibus available for a test drive but Jessie said he would arrange to get a car for my test drive. I got a call from Jessie the next business day that he had a car for me to try out. After a long test drive, I was convinced I wanted a 2014 Malibu 2LT and Jessie quickly found two cars with options similar to what I wanted. Jessie took care of everything, including arranging a very low rate loan, contacting my insurance company and even arranging to transfer plates on-hold at the DMV. He also arranged for me to get the car with dealer plates until the DMV could make the plate transfer. The car was ready for pickup in a few days and was exactly what a new car should look like. It was spotless inside and out and it even had a full tank of gas. Jessie took the time to make sure I understood all the features on the car and assisted with its setup. I also had the pleasure to deal with Darren who went over all the paperwork. He explained some of the options available for extended warranties/services and let me make the decision based on my needs. This was an unexpected relief as my last experience at another dealership involved a lot of high pressure sales to try to convince me to agree to add-on services. I think we were done with all the paperwork in less than ten minutes. I definitely recommend the Northwest Hills Dealership if you are considering a car purchase.

JA

Jasmin Autunno

I have a good experience over all. I bought a 2016 Chevrolet Trax (dealer demonstrator). I worked with Josh as my sales guy. Hes a nice guy, very responsive and helpful. I believe I got a good deal with my car. My issues is not with the sales team. When I test drove the car I noticed it pulled to the right. I let Josh know that I wanted the alignment fixed before I purchased it. I came back a few days later to purchase the cat and I was assures that the only problem was that the tires pressure was low and they added air. As I drove away from the dealer I noticed almost almost immediately that the car was still pulling to the right. I was frustrated but I had my children in the car so I continued all the way home. I called the dealer when I got home and told them that the alignment still needed to be fixed. They gave me an appointment and I had to drive back to Torrington and drop off my car for a few days. When I picked up the car they told me that they had fixed the sensor and the alignment. I drove it all the way home and I was not convinced that the problem was fixed as I reached Plainville a little mouse came out of the vent thank you Northwest Hills for a mouse in my car. There is still a problem with my car pulling to the right and now theres a recall on my car. It is frustrating to know that you purchased a new car and it has had issues since the moment you drove the vehicle away from the dealership. Ill be making yet another appointment to try to get this issue corrected in addition to getting the recall fixed. I wish this would have all been taken care of before I drove the car away from the law as its become quite an inconvenience to continuously drive back to Torrington to fix a problem that should have been fixed before I purchase the vehicle.

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