Firestone Complete Auto Care

525 Saw Mill Rd, West Haven, CT 06516, USA

Address:	525 Saw Mill Rd, West Haven, CT 06516, USA
Phone:	+1 203-903-2480
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 43

Reviews 22

alyssa mucha

After seeing my car leave the lot, i waited for their "test drive" to be done before i left, plus i didnt know they test drove cars that needed brakes (the only reason i was there). When it took more than 10 minutes i told them to not test drive it after without me being there because they couldnt give me a valid reason as to why it took so long. I told them my wheel lock was in my glove, so dont ask me why they ransacked my trunk while i was there but its completely upside down, and it was organized before this incident. When i got the call to go get my car, i was expecting to sit in the passanger while they test drove it, but they had already test drove it when i specifically made it known that i wanted to be there. When i got back into my car after the longest 4 hours of my life there was 14 miles that had been put on it. 10/10 would not recommend this company to anyone. Every procedure they went through, they did incorrectly. I will personally never be returning.

Trent Perkins

I was faced with the unfortunate dilemma of purchasing new tires or repairing a tire. I either had to get a temporary fix, and put off spending a chunk, or bite the bullet and purchase the 4 new tires. Perry made the decision for me to make very easy. Not with haggling or words of fear about a tire blowing out. But by insuring me that the brands that Firestone have are a better quality tire than that of a lesser priced product from a box store. Not only was the decision easy, but the time it took to have my newly purchased tire installed was quicker than Ive experienced in the past. Whatever management is here at this West Haven branch surely has a great grip on meeting the needs of the customers and in a timely fashion. Definitely will return to this branch.

Brandon Natale

Had a horrible experience with this company. The first time I went there, I needed 2 new tires which they replaced and also did a car inspection but failed to tell me I needed a new alternator, so while on the highway it died out on me almost causing me to get into a serious accident. The most recent time Ive been to this place I needed a tire patched due to a nail in the tire, a week later on the way to work the tire that was "fixed" came off the rim. I would. Not recommend this company to anybody, even my worst enemy.

DANIEL OJEDA

Sent my daughter in for tires and an oil change. Luis and Perry were conscious of the fact that she didnt have a lot of money to spend and gave her an excellent deal on 4 tires instead 2 and even inspected her alignment for FREE and told her she didnt need it as it was at spec!!! Never dealt with an actual honest shop that you dont have to worry about trying to oversell you something!! You guys are Awesome and I will send all my friends and family to you from now on!!! Kuddos to Firestone!!

Hannah Kluger

This Firestone is awesome! I showed up here 1 hour before they closed needing a rotor replaced, and Firestone got the job done in 45 minutes! They took the time to show me the damaged rotor and point out why it was unsafe compared to the other side. Maybe I paid a little more than I would have at one of the other big chains down the road, but these guys were very efficient and polite.

Wes Duplantier

RUN AWAY! Took my car in for a 60,000 routine service. It started fine & ran fine going in but they messed something up & created a misfire. Had to leave it overnight & take an Uber home from the shop. And they wanted to charge me $414 for that service! Never again!

Jessica Widman

Perry was great! Helped me find the perfect tires for my trailer. They have performed excellent and I have been very impressed. Excellent service and a friendly environment. I highly recommend this store!

Chubbz Stewart

Decent place for tires and auto care. The staff seem knowledgeable. I am not sure I would come here for any major repairs though. The lifetime alignment is a decent deal though.

Jennie Taranovich

Great service and honest employees. Only place Ill take my car! I feel confident that my family is safe in our vehicles and that gives me a piece of mind that is invaluable!

Saki Taylor

The guys at Firestone - West Haven, are really nice. My battery died, I called them and they were able to give me a jump to get my car to their shop to be fixed.

Mike M

Great job, fast, clean, friendly service. I always use this location. Its new and fresh... (check the net for coupons, some good deals on the basics).

James Flynn

Dont waste your time with this worthless establishment. They will do everything in their power to get every single cent out of you that they can.

Kurtis Froedtert

Got 4 new tires and breaks on my Audi, they were friendly and knowledgeable. They got me the perfect tires for my needs

damion clarke

Cool nice and cozy business. Courteous, friendly and professional staff. Relax while you wait

Eli M

Good products but the business is fake and made of cheats

Wai Lo

I always take my truck for an oil change.

ibrahim taleb

The worst firestone I went to.