Professional Lock & Safe Co

1575 Main St, Willimantic, CT 06226, USA

Address:	1575 Main St, Willimantic, CT 06226, USA
Phone:	+1 860-423-5513
Rating:	4.5

Location

Photos 8

Reviews 11

Kelly M

Rude, rude, rude. I dont know who the guy was who took care of me, but I will NEVER use Professional Lock & Safe again! What a condescending, nasty person this guy was. I had to deal with this boorish fool 3x for a job I needed completed and each time he treated me worse than the time before. The last time I went in I had to return a cylinder he sold me for my 1935 mortise lock because it would not work no matter what I did. He said to me in one of the most disdainful tones of voice, "Of course it will work, you just need to change out the tail." Oh really? And how was I supposed to know that? I came to the locksmith because the locksmith is supposed to be the expert. If I knew how to take care of the problem, I would have ordered the part online and done the installation myself! I also told him that the size of the new cylinder was not the same as the old one that I had given him to use as a template. "They dont make that size anymore!" So I thought, well why didnt you tell me that when I first came in to order a new cylinder?? Then he told me to remove the decorative plate for the cylinder and it would fit just fine. I told him I couldnt do that because it covers the rough edges of the cylinder hole. "Then youre asking for the impossible!!" I wasnt asking for the impossible, I was just asking if it could be done and he proceeded to freak out on me. So, I had to return the new cylinder which apparently made him even angrier. He opened the cash register, gave me my money, minus the tax and basically turned away from me. As disgusted as I am with him, I am more disgusted with myself for allowing him to treat me in such a contemptuous manner. I NEVER let anyone put me down the way he did. I knew it wasnt going to be a good transaction from the moment I stepped into the shop and he wouldnt even acknowledge me with a greeting. So, if youre reading this Mr. Locksmith, just know I will pass this around to everyone I know. Next time I will find a locksmith who enjoys informing their customers rather than berating them.

John Johnson

Ryan was courteous even listening to my BS. . He also was very fast and knew what he was doing when it came to my 2005 Ford Explorer. He even tried to reprogram my remote starter even though it did not work. I had used Professional Lock & Safe before for my motorcycle. I would use them again if it becomes necessary though I hope not. LOL Mike,You should give Ryan a raise. Scooter (John S. Johnson)

neptotwenty

Had an old lock on my front door that I lost a key too. Thought this would turn into a home improvement nightmare. They solved my problem within ten minutes. They were very helpful and courteous too. I will go there again if I have any lock problems and would recommend them to anyone.

Sugar Maple

curt and unfriendly on the phone considering i know nothing about locks. decided not to go with the service because of this. maybe they are nicer in person.

Stefan

Ive been here a couple times. Fast and great quality keys! Not sure about their other services, but Im sure theyre fine. Theyre not rude, youre just a wuss

Mike C

Used these guys to make a couple extra keys for my car, took less than an hour and even programmed a new key FOB for me, all in less than an hour

Zach Bates

Extremely professional guys. Been in town for many years. They take care of many of the towns businesses.

Jennifer Malon

They are really friendly and give great service and affordable service they are very helpful

Dane Martel

I had them change my locks. I am very happy with the service. I definately would recommend.

Michael MUser

real professionals with a showroom and all. not rip off scam artists like the rest

Roadblock Prime

Fantastic. Life Saver