Gatekeeper Lock & Safe, LLC

Reviews 5

DU

Duke Z

I personally dont recommend this company at all. There was one time that I ordered the service, but then I cancelled the service in 10 minutes via a phone call. However, the company still charged me 100 dollars and said that as soon as the technician left their house, I need to pay full amount no matter what. So, basically this company is charging me 100 dollars for nothing. Of course, they do not have "cancelling" option whatsoever. I guess they think we as customers dont have many choices in terms of having locksmith service in upper valley, so they dont give their customer a right to cancel a service which no one even showed up for.I was going to have my lawyer handle this matter, but it would be another hassle to try to save 100 dollars. I argued with them and asked them to show me the term of service where the price and cancelling terms should be listed. After about 10 days, they gave me a one-page PDF file with few sentences on it indicating I should be paying no matter what. I highly doubted this file was even existed when I ordered the service, but I guess I cant verify that unless I go full legal procedure. In all, I am wasting my 100 dollars for a phone call. I think this story needs to be shared and I dont recommend this company to anyone.

---

CA

Carrie Thorpe

Friendly, quick, and helpful people. I called ahead to see if they had the key blanks I needed. They answered every question clearly and quickly. When I arrived they truly gave me service with a smile, and I left feeling good that I had supported a local business. I thought their key copying service was very professional and reasonably priced.

---

NA

Nancy Gerlack

I have used their service many times. They are trustworthy, prompt, and do great work. I highly recommend them.

---

ST

Stephen Northroup

Great customer service and amazing job rekeying my locks

---

RA

Ralph Horak

Great service, friendly

---

---

Other organizations