Admiral Tire & Auto of Dover

Address:	280 Cowgill St, Dover, DE 19901, USA
Phone:	+1 302-734-5911
Site:	admiraltire.com
Rating:	1.4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–2PM Closed

Location

Photos 11

Reviews 4

Neil Gerardi

We took a company car there to have a tire patched. As usual, they called and said it couldnt be repaired. Not a surprise, as every time I have taken a tire there, there has been a reason it couldnt be fixed. None other than to sell a tire i am sure. furthermore he (Dave) went on to tell me that the car wasnt safe to drive, as the tie rod ends were loose, saying he could turn the nuts by hand, the control arm was about to fall off and it needed four tires. all in all, he could fix it for around $2300. I told him not to touch it, as we have our own shop. To top it off, he hassled the young lady driving the car about leaving with it because it was unsafe, and tried to convince her not to "take her life into her own hands". that makes a lot of sense. Upon returning with the car, i took it to our shop down the street. Our mechanic, ASE Certified, put it on the lift while i was there. I will give Admiral credit where credit it due, it did need tires on the front for sure. the back could stand to be replaced, but still had several miles more to go, they were just noisy. However, we found not a single mechanical issue under the car. Absoluteley nothing. Tie rod ends were tight, control arm was tight, not a bit of play in anything, yet Dave stated that he could turn then nuts by hand and the whole car was basically ready to fall apart. I called Dave back, and called him on what i found. Suddenly the story changed. That was just a recomendation based on time and mileage. Fortunately, for me, he tried to pull a fast one on somebody who knew better. What if that had been a woman, or evan a man who didnt know any better than to beleive a so called "professional". They would have soaked someone for $2300 of their hard earned money. Im sure he saw oppurtunity knowing we were a large company. However, i value my job, and part of my job requires me to police how we are spending our money. Dave, I hope you see and read this. Also, i hope you take a little more value in your job in the future. How would you feel if someone tried a dirty little scheme like that with your wife or mother? I would ask dont you work hard for your money, but apparently you spend more time trying to steal other peoples instead of working for yours. Be a stand up guy, be honest, and quit ripping people off.

S. J. E

I needed to get my tires changed and this was the closest. As they were pulling the car in, I called Pepboys and discovered that their prices were more competitive. Whatever.. I cut my loses. While they had it in there, I asked the receptionist if the mechanics could find out whats going on with my Check Engine light. Now, I had my uncle (a mechanic for 50+ years) look at it already and he told me the light was just faulty. But my car was also becoming jittery and the dash lights were blinking so I figured Id get a second opinion. The receptionist offered me some scan valued at $110 that hed do for "free." He came back insisting the problem was the airflow sensor and that I needed to change my filter. I agreed to it but inquired about the light just possibly being on. "No, no, no," he smiled, "Its never just gonna be on. There is always something wrong with the Check Engine light on. It might be the air filter, which is why were changing it." Im a mechanic on aircrafts so I should have trusted a tenured auto mechanics opinion. On my way home, I discovered the light was still on-- go figure! I was too far to turn around so I made a mental note to go back. Two days later, I finally did and questioned the purpose of changing the filter. The receptionist says to me astonished, "I didnt say it was going to FIX it. I just gave you the code." I had no idea what he was talking about. Appallingly/defensively and almost with an air like I was the clueless one, he explains that I had the air filter changed because it needed to be changed, he just gave me a "code," and that "They could run a scan. Its worth $110 but well do it for you for free." Im not argumentative but, at that point, Im wondering if I dreamt my initial trip there. The mechanic goes out to the car and starts fiddling under the steering wheel. He comes back with the results and the receptionist tells me he couldnt even connect. He says theres something wrong with the wires and that I could take it back to the dealership to get answers. Thank you for wasting my time and money with your sales hijinks, Goodyear. Honesty and communication is the BEST policy. I am NEVER going back.

Dan Mize

On the phone they quoted me 60 minutes for a repair, after reading the procedure required to do this job they told me that it required the AC to be evacuated and refilled and that would be extra. I explained that the service manual indicated that this procedure didnt require an evac and refill and the guy told me that I could stop by so his mechanic could take a look. I stopped by and he said his mechanic had the same truck and that he could do it without the evac. I made an appointment for the next morning. I showed up dropped off my vehicle and left. 3 hours later the salesman calls me to tell me that they cant do the repair because they dont have two of the tools required to do the job, one of which is a spanner wrench and many shops are equipped with these but the salesman insisted that it was a specialty tool. When I went to pick up vehicle the salesman asked if I still wanted the service done but they would have to buy the tools and charge me for them. I told him that the Advanced Auto Parts store right next door would probably rent them for free (I know autozone has them for rent). Needless to say this was a big waste of time. This shop scheduled an appointment for service after reviewing the procedure and then realized they dont have the correct tools to do the job and then wants the customer to pay for the tools and bring back their vehicle to have it worked on once the tools come in. I got the job done in just over an hour, it was a little more expensive than what they quoted me at Admiral but well worth it not having to deal with the lack of knowledge and common sense at Admiral. I will never consider going to Admiral Tire & Auto of Dover for my needs again.

Todd Johnson

I have a 2001 4Runner. Went to get an alignment done. After completion, they showed me the alignment sheet and the Camber and Caster was still out of alignment. Knowing full well (from past alignments and the factory service manual) that those COULD be adjusted, I asked why. He said theres no adjustment for that. Then after I questioned that a bit, he said it would be an extra charge. Oh here we go...Then he finally agreed to pull it back in to "prove I was wrong". After me showing them the service manual and putting the truck up on wood blocks(very insafe, and couldve damaged the truck) they realized they couldnt align the camber and caster. Whats strange is ALL Toyota trucks align from the lower control arm, which was the reason they couldnt do it(its the way they lift the truck). Are you telling me this is the first Toyota truck theyve had in the shop? The only good that came out of this was that they stopped when I told them to stop. Im not stupid, and I fear for all who get service done here who are not as informed.