Fabrizio Salon & Spa

1604 W 16th St, Wilmington, DE 19806, USA

Address:	1604 W 16th St, Wilmington, DE 19806, USA
Phone:	+1 302-656-8660
Site:	fabriziosalonspa.com
Rating:	4.1
Working:	9AM–2PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 8:30AM–5PM Closed

Location

Photos 100

Reviews 4

Lillia Kitrakaya Sanura

I really had super high hopes for this salon, more than any other Ive tried in recent years, partly because of the high prices for cuts, but also because their page said they are always training and learning, even from the master stylist/owner of the salon. I have a very difficult time finding someone to cut my hair right since its thick and curly, and so many people over some years now have a tendency to cut it shorter on one side than the other... Extremely hard to find someone who can give me a simple, straight up blunt cut, all the same length, even on both sides. Symmetry is important to me. I went in today and was impressed by the look and ambiance of the place, and the super friendly front desk staff, both in person and over the phone. The stylist herself seemed pretty nice the first time, and seemed very interested in what I wanted and asked questions to make sure she understood what I wanted. She took her time, sectioned the hair more than Ive seen other places do, so I thought maybe shes the one. Couldnt tell until I got home and really felt my hair and compared sides to find out something was off. I called immediately and told the front desk staff there was some unevenness, and they invited me to come right back for a fix. So I drive back to the salon again, and wait a little. The stylist I had earlier calls me back, checks the front where I point out theres some hair longer on the one side, and measures and snips that, but then didnt bother to recheck the hair to make sure that was all there was, then pulled the cape off, said there you go, and walked off before I even started to rise from my chair. I was a bit stunned by that, as I felt it was kind of abrupt and brusque, but I just gathered myself and walked to the front to leave. So my nervous, shy, super polite little self actually apologizes to her for the extra trouble (instead of the other way around, after I drove there twice?), she quickly replied its no trouble and have a good rest of your day. So I go back home, check again, and sure enough, theres more thats longer on the one side that she mightve caught if she had looked and rechecked during the fix. I called the front desk again and told them it was still uneven, and when they offered for me to come back again, I politely declined and simply asked for a refund instead. Im afraid to go back to the same stylist now. I was assured the salon manager would get back to me in the morning, so Im hoping for an amicable solution by way of refund. I think $56 is too much for an uneven cut... even Supercuts $17 is too much for an uneven cut, to be honest. I have an appointment set with another salon for next week, and am desperately praying and hoping for better results Im happy with. It is getting scarily short for my comfort and taste. I am just beside myself right now, and emotionally upset with how my hair turned out, especially after such high expectations for such a high end salon.

Alexis Wallace

I have to say I went to Fabrizio Salon because a friend of mine use to work there and said they do a good job and thought it be a good idea for me because it was so close to my work. however my last visit there I was very disappointed about how things went. I went in to get a partial highlight (such a small section) and a quick blow dry just so my hair wasnt completely wet before work and its winter so to also not get sick. I go to pay the bill and it is $145!! I just pay the bill because I needed to get to work , but I was think on my drive like that sounds like a lot of money for a very small service that didnt take more then a hr to do. and I usually NEVER complain with that stuff because I spend a lot of $$ on my hair so I am fine with it. So I have to call at this point to find out it was so high. They proceed to tell me it was $80 for the highlight and $65 for a blow dry!!!! A blow dry for $65! and it wasnt a full blow dry I left damp because I told her I had to get to work and she literally blew my hair out for 13 minutes (counted because it was getting close to the time I had to leave). I basically am upset because I am use to spending $180 on a full service of balayage, with a blow dry and style anf for $145 I could have gotten an ombre. And I have to say I am not one to usually post negative because im in the customer service business and I asked other people and it just has been bothering me that I feel like I over paid. on top of that I called back and the women at the desk agreed and said that MUST be a mistake and I will call you back .... its been well over a week have never gotten a call back it. Hate to blast this salon because I liked my services previously, but it was disappointing. Good luck with your business in the future.

The Gertie Birdie Chronicles

I had about $1000 worth of extensions put in my hair for my wedding. I didnt want the hair so long but the stylist insisted because I was getting an updo so I paid the extra money for the longer extensions. I told her to layer the extensions and she said she did. She knew fullness was important to me and the reason I got the extensions in the first place. My wedding was out of town. The hair was very heavy and all the same length so it was VERY difficult to style. The stylist doing my updo told me that the extensions were WAY too long and way to high on my head and without any layers it was very difficult for her to updo my hair the way I wanted. After my wedding I went back to the stylist at Fabrizio and told her that the hair is too long and its not cut the way I wanted. She charged me an additional $70 for another haircut!! I was all set to get extensions in my hair every 5 months or so with this stylist because my husband likes the long hair. ...I will continue with the extensions but will be using a different salon. So instead of apologizing for not finishing my hair the way she should have and made sure I was happy, she pulled my hair with a vengence while she blow dried it then she charged me an additional $70 ...(no tip of course)!! ...I hope it was worth the $600-$800 every 5 months she will be losing! ...what a bad business decision!

71nikkig

I looked up online "best" hair salon for my specific hair concerns & this salon came up. Receptionist was wonderful However, Carmen had quite an attitude & insults my skin on way to the chair for what was supposed to be for my hair. She spray paints my hair & says there you go! I was there for specific hair concerns & NONE were met. I dont even find time to spend money on myself since I work round the clock in healthcare. Really surprised this is how I get treated walking into what was highly recommended. Thanks for the insults Carmen, thanks for interfering & messing up my 2nd appt. claiming you lost number & I took time off work to get to. Seriously make a 3rd? Where do they find these ignorant hairstylist? I paid toward having a service done that never was done.