Retro Fitness - Wilmington

5810 Kirkwood Hwy, Wilmington, DE 19808, USA

Address:	5810 Kirkwood Hwy, Wilmington, DE 19808, USA
Phone:	+1 302-483-7262
Site:	retrofitness.com
Rating:	2.9
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–10PM 7AM–6PM 7AM–5PM

Location

Photos 34

Reviews 12

Anonymous User

Steve below must obviously be an employee or partner of Retro. The place is a sham. Most of the staff are nice although the place does become too crowded to get a decent workout in at peak times. My frustration lies in the cancellation. Having to send in a certified letter to cancel is bad business. Being billed for 2 months after you cancel is bad business. The annual fee is bad business. Sure, its in your contract in fine print but THEY DO NOT go over that with you and when I was reading my contract, I was actually rushed through it by the employee at the counter. He told me "there are no surprises, its just a standard contract"... wow, what a lie. The place is not worth the games that you have to do to cancel your membership. I will never signup with Retro Fitness again. Im also sending some information the News Journal in hopes that they publish this so that others dont have to go through this disingenuous process.

Nick Satinover

Called the gym months ago to cancel membership. They cannot cancel over the phone. I had to visit the gym in person when the manager is on site in order to cancel. After doing this I have been receiving emails from ABC financial services threatening me with collection agencies and a damaged credit report. Ive called the gym to get this resolved and the response was they would fix the issue and admitted to. It properly cancelling the membership but instead only blocking my card (I did not block my card). Received another email today from ABC financial with their final warning. The only action on my account was taken by the gym manager, who did properly cancel my membership, leaving with me an issue that will likely go to the BBB to be resolved. And yes, I understood Id have to pay the final month of the one year contract. Yes Ive already called ABC Financial, they cannot resolve the issue either.

Virginia Casey

HORRIBLE!!! My son signed up but he has been so busy at work he tried to cancel in May. They told him he couldnt cancel because he signed up for a year. I called several months ago to cancel him and they said I had to send in a letter. They NEVER mentioned it had to be certified. I called recently because he is still being charged and they said the letter had to be CERTIFIED. First I heard of that!! So I ran to the postoffice and had a letter certified. Now I am calling and they said it is 2 months after the certified letter is received. This company is so deceitful!! I am so disgusted with this!!! The rates may be low but that is because they hold you hostage for months after you try to cancel! NEVER JOIN unless you understand all of this!!!

Anonymous User

Some people crack me up, If you read your agreement, and ask these questions before hand, theres a reasoning behind it and its for the good of the customer and the club. The staff is great. Since their expansion of a 3rd tanning bed and another 3,000(ish?) sq feet, the club is way more spread out than before. I know with myself, thy went over the annual and cancelation very clearly with me before I signed. I guess it slips some peoples mind, they dont want to admit it, and blame anyone but themselfs. (BTW, I asked the guy at the counter, once you send in your letter, you CAN use the club for those 60 days, and your annual fee CAN NOT be adjusted. Who knows where these people are getting this from) Best club in DE, reguardless of price.

Jay Decarlo

After being fired yesterday i signed up online,Today around 6am i was denied access to the gym with proof of my sign up, the manager lance Wilson called the cops because I requested to speak to Chris or Scott, Chris and Scott were always good to me but lance fired me with out any reasonable cause, Alex the fitness manager who is not certified body shamed me stating that I never lose weight because I always do the same work out, today she lied to the cops stating that I threatened her but I have proof that is a lie, I would never threaten a lady regardless of her unprofessionalism, I am very disappointed in these managers

Margaret Michini

Just started working out again after a long struggle with cancer..i have specific physical issues that concern me...Alex the fitness manager informed me that she was not a trainer .unfortunately I scheduled a secpnd appointment with personal trainer..got a call that he had an emergency and would not be there....the girl Alex said Sorry there is no one else available at this time a of day. No offer for any alternative date or time.....this is my second time trying this gym...the first was five years ago...nothing has changed. I stick out my year but then Ill go elsewhere......

Kathy Levin

Have been a member here for 2 years, brought an interested friend to try the club, one attendant would not allow a pass, another attendant gave him a pass, when he tried to use it the 1st attendant blocked it, the 2 attendants finally agreed to allow him entry, no attendant briefed him on the club, then upon leaving, had difficulty getting his license returned. It was held behind the counter and the difficult attendant ignored us standing there. I complained to the manager Steve, he suggest I cancel my membership. Customer Service does not exist here,

Anonymous User

Ive had a great experience at Retro. Take your own towel and wipe off the equipment if you are concerned - no different then any other gym. The contract was clear including the annual fee. Good equipment. Only time I have issues getting what I want is on Monday evenings right after work. Other times, lots of equipment is available. Change up my routine a little if someone is using what I want - it is usually free shortly. The price is right and location is convenient.

Scott Gardner

By far the most afordable gym in DE while still offering exceptional equipment. You pay a low price of $19.99/month and you still get all the equipment from leaders in the fitness indutry like lifefitness, hammer strength, intek, cybex, octane, bosu, power systems and many more. Loads of cardio, free weights, selectorized machines and all the extras! Retro Fitness provides everything you need to get a great workout and get on the right track to a healthy lifestyle!

Rob Payson

Nice place to work out but no longer convenient for me. Virtually impossible to cancel membership. Went to gym twice and they told me no manager on duty so have to come back. Tried over phone and said I had to send a signed letter. Sent a signed letter but membership not cancelled. Now saying I have to send certified letter. Should not be that difficult to cancel services you no longer need. STAY AWAY!!!

Courtney Messina

Dont do the fitness assessment that comes "free" with your new membership!! They challenge you way beyond capacity to make you feel much more out of shape than you really are, and hope that then sign up for a personal trainer. Trainer made me do an exercise Ive never done before in my life with a 20lb weight and Ive had friends who both said they almost threw up afterwards....very unprofessional.

Ashley Fedorkowicz

awful customer service never get a phone call back from manager who now has to schedule fitness assessments, paid over $1800 in training sessions and still have been unable to get a trainer to actually use. Love the bear on and wish I could transfer my training there but of course they dont allow that!