Duncan Real Estate

Reviews 3

SC

Scott Wilson

We just returned from our stay at the Blue Turtle. This is our 5th year staying on the island and our 2nd year booking with Duncan Real Estate. When weve had questions and or concerns, theyve always been accommodating, courteous and professional. We are boaters, so we prefer to stay on properties with water access and a boat dock. This was our first stay at the Blue Turtle and the home needs some work...sorry! For the $$$ spent on renting for a week, I was expecting a little more for our money. For example, usable pots and pans are limited...there was only one pan that could be cooked on without the food sticking to it. The one spatula that was there, was burnt up on the end. Tough to flip pancakes with a spatula thats not smooth on the end. There were lots of serving spoons, made eggs several days in a row with one spoon. After, several mornings, I got pretty good at it. The owner just needs to go through what is there, throw out whats not usable and buy a few things the kitchen needs. I know this may sound petty, however we cook when on are on vacation and its important to have pots, pans and utensils to work with in the kitchen. Also, there was an appliance above the oven, not sure what it was, because it was not a microwave...no directions on how to operate it...useless! They need to get rid of that thing and put a microwave in! There were places on the walls that paintings or decorations once were and now is a blank space with a nail and or picture hanger there. The Hot Tub didnt work and we were told that it wasnt a hot tub but rather a spa and it would be additional to get it turned on. Again, for the $$$ spent for a week, I should be able to turn the spa on at night to enjoy the evening with my family and friends. Now that Ive done enough complaining, let me tell you about the good things! The house is in a great place on the island, right down the street from the beach, right down the street from the Pier and right down the street from Jenni and Janes and lots of other great places to eat! Great access on the water to Bimini Bay so if your boaters, you can get right out into the Tampa Bay. Lots of room in the home...plenty of room in the house to get lost if you wanted too. All the bedrooms are big! This home has an awesome Master Suite...loved the open shower with 2 shower heads! Lots of closet space! As a matter of fact, one of the bedrooms has a bathroom connected and you can use that as a 2nd master suite if you were splitting the house with another couple. There is a 2nd refrigerator downstairs to store drinks for the pool in as well as an additional place to store ice for the boat. A/C was nice and cold! They let us bring our Shih Tzu puppy when they clearly didnt have too. I want to thank the owners for allowing us to bring him. I gave the house and Duncan 4 Stars not because we didnt have a great stay and didnt enjoy the home, I just feel like the little details would have made our experience that much better. We would definitely stay at the Blue Turtle again, however I would bring my own plastic spatula and maybe a pan or two:) Also, I highly recommend renting a golf cart...makes your life easier because parking at the beach and else where on the island is limited.

AS

Ashley Hyde

First let me start off with the place we booked we found online, before paying the reality place $2000 dollars over the phone right then and there. Myself and my husband called asked ALL QUESTIONS ABOUT THIS PLACE WE BOOKED THE ENTIRE TIME WE WERE NEVER TOLD THE PLACE was a duplex with a semi private pool. We ASKED SEVERAL TIMES THIS IS A HOUSE RIGHT WITH A PRIVATE POOL. The lady over the phone assured us it was. We get there to find the place is a duplex. We had made them aware there would be 2 cars there with our party alone over the phone as well. We get there to check in and start unloading to find we are a duplex and will be sharing said pool ( which my family NEVER minded doing). We walk in the unload everything and find the blinds covering the front door had looked to been cut also shredded by maybe an animal. The couch looked like it had never been cleaned (was bauge and looked black) VERY dirty. I called said place to let them know ( from fear of being charged for what looked like a damaged )couch blinds and pillows all had holes in them. I called said place and they seemed careless. After unpacking we head down to the pool when there we found our neighbors who had a party of 8 looking for a place to park. We had 2 vehicles and made this place aware never once did they tell us we were only allowed one. So we agreed to move a vehicle. I again called said place and asked about parking once again. I got a lady that was absolutely clueless. We asked her where on the island could we possibly park the second car so I wouldnt be towed? She responded with no idea. So after getting that response from this place. We drove to the police department to purchase a parking pass that was $25. The pool we shared with our said neighbors, we also got the thrill of sharing it with 20 other people they brought home from the bar with them. EVERYDAY!!! We had a HORRIBLE EXPERIENCE WITH THIS PLACE!!! After my husband arrived that night to see the place he seen it and told me to call them and tell them we would like a refund. THE PLACE WAS A DUMP. Everyone there our neighbors even across from is said the same thing!

FR

Fred Lundgaard

We rented a very nice unit through Duncan. Prior to signing the agreement, we questioned the available parking and were told that there were two 0wner spaces available and that a motorcycle and small trailer were permitted in addition to our car. Upon arrival, we were told that we were only supposed to park in the GUEST spots and that the trailer and motorcycle were not allowed. After a discussion with the condo president, we were able to resolve this issue. Also, two weeks prior to arriving, we realized that we did not have wifi service in this unit. We were advised by Duncan to call Brighthouse to see about adding that service to the contract. We did that, received a cost and told Brighthouse not to do anything until they heard from us. Unfortunately, Brighthouse called the owners to inform them that we had cancelled their service. Duncan Real Estate contacted us and we explained that we had never given Brighthouse authorization to proceed. Understandably, the owners were upset and decided they were unwilling to let us rent again for the following year. We tried to resolve the issue; however, Duncan would not 1-tell the owner that we were willing to pay the extra wifi charge, 2-tell the owner that they told us to call Brighthouse in the first place and-3 never authorized the change. When we attempted to secure the condo for 2017, Duncan lied to us and said the owner was taking the property off the market rather than tell us the truth. Until Duncan admits to the owner that they were responsible for the mix up, we will not use them again. Not only did we lose the opportunity to renew for next year but the owners lost renters who are responsible and take good care of the property. We advise you to beware of this companys unprofessionalism and shoddy work ethic.

Other organizations