Auto Works Collision & Paint

Reviews 3

ER

Eric McAndrews

My car was hit while parked and the other driver took off so I was left to find a repair shop and file an insurance claim. After reading some good reviews I decided to give Auto Works a try. The estimate went smoothly. After that it was downhill. I called to schedule the appointment and they said it would be nearly two weeks before I could bring it in. I mentioned that I was not driving the car, however I didnt have a rental so I would need this to be a quick repair. They estimated 3 days. No big deal, I can find a ride to work for a few days. After a week passed and I had not heard any updates I called and spoke to Donna who had just returned from vacation. She was unhelpful at best. She could not give me any updates and said they were waiting on the insurance company to approve a supplement. I immediately called the insurance company who said they were waiting on the shop to provide photos and the supplement would be approved. Two days later I had to call again to follow up and Donna said they were still waiting on the supplement. Come to find out two more days had passed and they had not even sent the pictures in as requested. Her response was that they dont check their email that often. ARE YOU KIDDING ME? DONT CHECK EMAIL THAT OFTEN? IN 2015? At this point I was getting very frustrated, Donna put me on hold and I spoke to Lori who was not much better. She at least seemed to understand what was going on and said they would get the pictures sent over right away but gave the excuse that the insurance company was taking their time because they didnt have to pay for me to have a rental car?. An hour later I received an email from my insurance company that the supplement was approved and payment issued. I guess they sent the photos. Now approaching two weeks I called the following Monday to see if my car was ready. Again Donna told me they were waiting for the supplement. Not good enough. It was approved Thursday and now its Monday and they just realize it? Two more days wasted. Im furious. I speak to the Owner, Guy who says the right things and assures me my car will be ready Wednesday. While this does not change the poor operation of his business, I arrange to come by after work to pick it up. When I arrive Wednesday (which is now 14 days after I dropped my car off for the 3 day repair) I find the paint looks good, but once I pop the hood I notice that there are several gouges and cuts in the new paint around where the grille fits into the bumper. It looked like someone tried to force it on while the paint was still wet. They also neglected to touch up a few paint chips on the door as promised 3 times (estimate, drop off, phone call). After pointing these issues out to Guy he apologizes and asks me what I want to do. NOT GOOD ENOUGH. I arrange to come back the next day and the chips were touched up and the gouges around the grille touched up, but you can still see where they were. Auto Works may have been a successful family run body shop for years but it seems that they just dont care anymore. Not to mention they squeezed an additional $680 out of my insurance company for a supplement when there was no additional damage found, claiming they didnt include paint blending. $680 in paint blending?? There are plenty of other shops in the area that want your business and will do a better job in a shorter period of time.

DA

Danny Reyna

BY FAR the most expensive, time consuming, poor body repair I have witnessed. I got the famous "run around" the whole time. Every accident is unique to its own and I fully understand the process of body repair work/labor. I previously went to this shop to paint my RSX factory front bumper, and was shocked when he told me the price ($400). When I asked him "why so much?" he simply answered "well we here use the original paint and have state of the art equipment... (blah blah blah) and labor cost". I went ahead and paid $400 to get my front bumper painted. Three years later my wife had an accident with the wall and I recommend my father-in-law to "Auto Work Collision & Paint" b/c of how great of a place I thought it was. I showed him my car and the estimated time was 23 days max, (it took 3& a half months 60+ days) so Guy took the car in and the insanity began. My insurance covers 30 days of a rental so after 30 days my wife and I had to pay taxis and hitch rides to and from work. I was under the impression that it would be for 15 more days. BUT THATS NOT HOW THINGS WORK. When I called Guy after 15 days was up he gave me excuse #1, and that the "CAR WILL BE READY NEXT WEEK". Guy and I did this dance for the next 2 months. Guy and his wife were generous enough to give me a FREE rental from Hurtz, that they charged me everyday. Awesome! lets fast forward to the end b/c I can go all day. Well FINALLY the car is done.. and boy did they let me down. Little did they know that I brought someone that does collision repair and everything was done HALF A**. The trunk was not lined up correctly, the paint was chipped, on the side door the paint was over painted, the bumper was an aftermarket and did not line up with the car, when you open the rear door you can see the welding, and the list goes on, TO TOP IT ALL OFF THERE WAS PAINT IN MY BACK SEAT, my wife came to tears when she saw her car. When the inspector came to see it HE HIMSELF told them to take it back and fix it. In the end my insurance paid 8K so Guy and Lori made a good hustle. I was played and as a customer I am disappointed.

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Derek Davis

After five phone calls requesting what was promised to me this is my last outlet to get some satisfaction out of the whole experience. The body work was done just fine. The problem started when they forgot to put the electrical outlet to my tow hitch on. I was promised he would go to Margate Uhaul the following day to get it and I could "swing by" and he would put it on. A week went by, I called, hes busy and would call me back in a few minutes...Two more days go by, I call, hes not there but would call me back. Two more days go by, hes out sick. A few more days go by and I explained how ridiculous this is and that I was promised by Guy V. that it would be done weeks ago and she proceeds to tell me "well, hes very busy and has to go aaaaaallllll the way out to south Margate to get it but well get you taken care of." Not to mention I got all of this great customer service after telling him I graduated with his son from Douglas. Its now been a month and a half and still no call back and no tow hitch. Im over it. If you look someone in the eye and tell them something, mean it and deliver.

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