Venetian Nail Spa

2868 N University Dr, Coral Springs, FL 33065, USA

Address:	2868 N University Dr, Coral Springs, FL 33065, USA
Phone:	+1 954-340-9499
Site:	venetiansalon.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 65

Reviews 6

Alecia Daniel

Ive had two bad experiences at this location: Experience 1: Within 3 days of getting a gel manicure on my natural nails, a nail that had been repaired by the nail tech broke. I went to the salon and unfortunately, the tech was not there. Since my nails are real, only certain techs know how to repair them. This is the first problem with this location. I told the receptionist I needed a repair and she sent me to sit with a nice tech. When I explained the issue, the tech told me she didnt know how to do nail repairs. So I went back to the receptionist. The receptionist walked me over to an older guy. He was like "no, im busy". He took her to the computer and presumably showed her that he had a client scheduled to arrive shortly. The receptionist then sent me to the waiting area while she found someone else. She then sent me to a young guy. He immediately started getting ready to put a coat of gel polish over the nail!!!! I said "um, I need you to repair the nail before you paint it!" He said he cant do it. So I went to the receptionist and told her I needed her to find someone who knows how to do the repair before having me sit with them again. She apologized and found someone else. He took the polish off and then proceeded to tell me he only knows how to do the repair by applying a coat of acrylic to the entire nail!! This is not the right way. So I asked him to just put the polish back on the broken nail so I can leave, which he did. I informed the receptionist that I would return the next day to speak with Ty, the manager. When I arrived the next day, the manager repaired my nail. ABSOLUTELY ZERO APOLOGY about the poor customer service!!! NONE. Experience 2 was two weeks ago. I only went to this location because my nail tech at the new location was out sick and I happened to be in the Venetian shopping center. Once again, I needed a repair (this is normal with real nails). The nail tech was very nice but said she couldnt do the repair. Ty the manager was there, so I asked the receptionist if she could have him do the repair once we got to that point. She said no problem. She walked over to Ty and he literally said...out loud "always repair repair". Remember, I am a paying customer. Im not here asking for some sort of charity. Im expecting to receive a service in exchange for payment. If the manager doesnt want to handle the repairs (he had to do a repair for another customer while I was there), he should train all of his staff! Needless to say, I will never go to this Venetian location again. Clearly, customer service is not important to them. I will also be sending a message to corporate as this location is negatively impacting their brand.

claudia Rousseau

This Place is the absolute worst place to step foot in to get any service in Coral Springs. I received the absolute worst treatment as a paying customer. They allow their staff to choose and or do what they want and to deny a service if they dont feel like dong it. I asked my nail tech Lynn if she had been knowledgeable on doing coffin shape nails she automatically took offense to it and told me someone else needed to do my nails and she didnt know what i was talking about. Even after the nail tech who was working on my friend said to her time again you know how to do it just look at the picture but she still refused. What made matters worst they continued to seat several other customers even after the manager Nick was made aware he never at any point approached me to give me a heads up on what nail tech would take me. Instead when i went to approach him he ran off to a pedicure chair and left me with the receptionist who clearly didnt have the capabilities in dealing with this situation.Rather than apologizing and showing concern... they turned their backs and told me "I DONT KNOW". I will NEVER SPEND MONEY or nor will any of my friends and or family will step foot into another Venetian Nail spa. This establishment is completely unprofessional.

Leslie k

Horrible service my pedicure was literally 15 minutes I asked her to use the file On my feet and she told me I didnt need it and I insisted she do it had to ask her to cut more Of my cuticles then I had to ask her to re-file my nails on my hands as they werent shaped at all! She rushed me in and out I went with my friend and she finished my pedicure before they even started on my friends and didnt sit us together! Their prices are higher than Coconut Creek and it was not worth the $50.00 I paid!! American nails in the Deerfield mall is cheaper, better service and they take their time I didnt even want to rate this with one star but Google makes you! Stay away lols Pretty but horrible unprofessional service

Lauren Natale

I brought my mother here for an early Valentines Day present/ surprise. Ive been coming to this location for years now and havent had a chance lately to come in so its been a few months. I was so disappointed in the up-keep of this place. The smell coming from the back on the pedicure chairs was disgusting. It was too late to complain and leave at that point and I didnt want to ruin the experience for my mom. I was embarrassed that I brought my mom here and when I told the front desk after the pedicure was over all the girl said was that she will let the manager know. I am very disappointed as this use to be my "go to" spot for nails but after this experience I will most likely not return.

Jen MJ

I dont know how to feel. After telling me to choose a color I was told that because of the brand I chose it was 5 dollars more for manicure and 5 more for pedicure. I payed it because I wanted the brand and color but the reason they gave was that the polish would last longer and it didnt it chipped 2 days after. Also the time that I went in before I payed for hot stone pedicure, what I got was just hot stone burning my leg no massage.Forget about the hand massage described in the manicure. Actually there is never a good massage! The first time I went there it was nice but after 4 disappointing times... I just dont know. I get these done to relax but its not really relaxing.

Treaxea Bonilla

In my 15 years of having acrylic and now liquid gel nails, this has been by far the worst job I have ever gotten..they completely ruin my nails.. I asked the gentleman if he knew how to use liquid gels and I can see he didnt know but still assured me that he knew. .. he left air bubbles on my nails.. I told him something was not right and he kept ignoring me. Then he cut my nails all uneven..and to top it off, the nail polish got all bumby and uneven.. and he still had the guts to charge me $40 and ask for tip... as soon as I got home, I hsd to emove all my nails.. thank you VENETIAN FOR THE HORRIBLE JOB AND TO CHARGE FOR IT.