UPS Customer Center

3101 N 29th Ave, Hollywood, FL 33020, USA

Address:	3101 N 29th Ave, Hollywood, FL 33020, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	3.3
Working:	9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM 9:30AM–7:30PM Closed Closed

Location

Photos 15

Reviews 13

Jaime Del Portal

UPS is the worst company in the world, be careful with your packages because they can steal it and said that they delivered. Its a very common practice in UPS that without your authorization they change deliver method for pick up in UPS local office when they cant deliver a package because there is nobody to sign (if you are a regular UPS customer, you know that Im telling is true). They did it with my packages, when I claimed it, instead to punish their drivers, they protect them with incredible stories about why the deliver method was changed (you know thieves and rascals are protected between them). But the most incredible part of this story is that they offered to deliver my packages next day and I was suppose to leave a InfoNotice signed in the main door, according to UPS the package was delivered at 3:30 pm, (me and my wire were in home) but the driver never picked up the InfoNotice. The packages never arrived, when I called UPS, Ms. Laura told me that probably my packages were stolen because I live in a very dangerous neighborhood (that is not true, my neighborhood is really quiet). Off course my packages were stolen, but were stolen for UPS, Mike the driver and his accomplice Laura. Because they can not stand that someone put a claim for misfeasance, then they punish their customer stealing their packages. Never..... never use UPS, if you buy something online request any deliver method but not UPS.

Linda Agbomi

This has to be the worst UPS delivery station Ive ever experienced. I receive noticed via email with delivery date and time window. I stay home rearrange my schedule to take delivery. On a minimum of five times maybe more, the package is changed for pick up. I have UPS my choice and the package if signatue requireef is to be left at the UPS package store across the street from me. This is never done. I was told by UPS that volume was too high to leave it there. The package store employees states untrue. So my package is held at 29th st. There are many times when I will have a notice on the door and UPS never knocked. I will normally locate the notice within 5 mins of said arrival time call the office to no avail. Always an excuse. On several occasions due to my work schedule and their office hours my package has been returned after I have called to have it held with a pickup day and time. So recap PACKAGES NOT DELIVERED PACKAGES DISAPPEAR IN THIN AIR, PACKAGES REROUTED WITHOUT AUTHORIZATION. I have lived in 5 states and numerous neighborhoods. This is absolutely the WORST UPS store ever, as far as DELIVERY STANDARDS. PLEASE get a NEW MANAGER and fix it.

Sergio Bayate

My package didnt arrive when it was supposed to. I was told I could pick it up at this location but when I arrive there at 4pm after receiving a notification saying my package was ready for pick up Im told that the driver wont be back with it until 8. I had already spoken to someone at ups who told me this location closes at 7:30 and that the driver would be there no later than 7. Anyway, long story short I had to come back the next day. The "customer service rep" at this location didnt care to help at all. She simply repeated "call the 1-800 number". She seemed to take pleasure in not doing a thing.

Marony Rojas

Honestly First time coming the lady who helped me was very nice on helping me get a package when I set up to pick up and the next day I had another package to pick up again be aware because when other lady who helped was very rude I ask to talk to the manager/supervisor honestly dont waste your time to talk to him he was ridiculously rude to me when I ask to see why I couldnt get my package he just comes and says no and walks away I had to call him 3 times still very rude dont set too pick your packages use FedEx or DHL they are way more nice when it comes to costumer support

Lou E

If i could give less i would, 1st off there is no local number which means your STUCK talking to a call center overseas who will not patch you thru or give you the local number BAD so BAD.Then after asking to speak to a person in the USA they play the Telephone game in which they talk to a local person and call you back with the info after going back and forth 4 times and about a hour plus you get nowhere. Words can not explain how horrible UPS and dropped,and of course you have no choice in how the item is shipped so all you can do is take it.

Kate Kosche

Opens strangely late (9:30 AM) even though Im sure the place is up and running way before that getting those deliveries out. Would make life easier if I could drop something off BEFORE going to work. Still, it is open fairly late. Always 2 women working there. Variable in service. Sometimes pleasant, sometimes not even when its the same staff. Unpredictable, and I am in there a LOT. Usually fast, but god forbid you get behind someone with lots of packages who doesnt know the drill.

Bruce Chipps

I usually have nothing nut trouble here! Plus no computer labels, makes shipping questionable. I work in video and they always give me grief. Packages never arrive on time or delivered yo writing address even when labels are copied three times, guess which package out of three will be lost? Yea the one with $40K in equipment, not the $200 one. Hate UPS but my company uses them, and I worked for them, amazing anything gets delivered, let alone in one piece!

VALERIE DAHAN

This is the best ups store ever. My husband went at 7:20 pm and the women at the counter welcomed him with a big smile like I never saw before from any store that is closing at 7:30pm and still greet their customer with a great attitude a smile and a thank you for coming. I use them very often for packages and this center deserves an applause!! Thank you!!

Rony Estyl

This company is crap,they dont respect customers they dont care about your personal life if u have stuffs to do or not im waiting on a package since 8h13am now its 2h21pm still not deliver and they say i have to wait until 7hpm like i dont have anything to do for the day they are all bullshit first and last time im dealing with this company.

Ron Reiskin

They claimed they tried to deliver the package 2 times, they never left a note on my door. They did in the past. I picked it up on 29 Ave in Hollywood, Fl. The gals who work there saw that I am disabled Vet, they were very nice & professional. I rate them outstanding! The delivery person brought my opinion way down.

Nancy Greenbarg

UPS stands for U People Suck!!!!! I know this is only a S Florida issue because this does not happen when I am elsewhere, Promised time 3pm was never delivered and then I was told it will arrive a day late yet it sat on their truck all day long. UPS new meaning

Anonymous User

very very disappointed! bad service, they even cant be able to contact other stores or leave the package on the right door... they using an old fashion system by sending message... NOT RECOMMENDED !!!

Anonymous User

they left me an online note says "First Attempt Made" while the delivery guy was never been here. WTF! is that looks like a good company to work with ??? what a worst company! beware folks!