Rountree Moore Ford

Reviews 3

NI

Nikki Mayer

A couple years ago we leased a Ford Focus. We were lied to right off the back. We were told the car came with a navigation system and all they had to do was order the SD card. Having had a Ford Explorer with Navigation this made sense. Went to go pick up the SD card and was told they forgot to order it. They finally ordered it and when we put the card in the navigation still didn’t work. Nobody seemed to know why. I had to call Ford to find out why because the dealership was no help. Come to find out that the car didn’t have navigation in it like we were promised. Instead of the dealership owning up to lying to us they just played dumb. It was a lesson learned and we had bigger problems when we bought a Mitsubishi in Gainesville. We have since decided to try to trade in our Mitsubishi. Even though we were lied to in the past by Roundtree we decided to give them another try when looking for a new vehicle. My husband went there and was told that he would have to go online and do research to figure out the trade in value. Not only that the sales person told him he would also need to go online to look at the inventory of the current cars. I have traded in a few vehicles and never have I been told to do my own research. We knew the payoff information and the blue book of our car so I’m not sure what they were wanting us to research. Not only that most salespeople let you look at cars on the lot not tell you to go online and look at the inventory. They just genuinely were unhelpful and didn’t seem they like they wanted to sell us a car. Now we are having trouble with the Focus. Since it is under warranty we tried to take it to the dealership. My husband called to make an appointment and told them what was going on. Went in for the appointment was told it was a transmission problem but the transmission guy wasn’t there. We were told to call back in a week and see when he will be in. Why setup and appointment knowing the person coming in has a transmission problem when they guy isn’t there? Not only that the problem we are having is due to a recall that we were never notified about. I guess their transmission guy works only once a week so we still have to wait another week. In the meantime if we end up in a accident because of this I bet they won’t help. No we have ended up with a flat tire which I know isn’t their problem but the service guy informed my husband that all of our tires need replaced. Apparently brand new tires that were on the car are only meant to last a year and cost 233 a tire to replace. I’m sorry by that is ridiculous to sale new car that will have to be replaced in a year. None of our other Fords were like that. I just think this place is a total joke who cares nothing about its customers because they know we don’t have many choices when buying new cars. There are several people I know that have had similar experiences as I have.

NI

Nicholas Russell

On 2/28/2014 at approximately 1500 hours, I went into your Toyota dealership under the advice of a close friend.......(Ms. Weezie) my friend called Chris Hamrick (sales manager) and advised him that I was on the way and asked him to help me out with a new car......I was met at the door by Chris but was quickly pawned off to Randy (sales rep) ....so far so good......I found a car, begin talking about my trade offered $2500.00 I feel like a fair price for the trade. NOW THIS IS WHERE IT GETS BAD REALLY BAD!!!!!!!!! Was approved for 1.9% APR on from Toyotas bank completed all paperwork and completed the deal Upon looking at the paperwork I seen that I was being charged 8.23 APR!!!!!!! The second key did not work at all not the key or the key fob!!!!!!! Return to the dealership and ask to speak with a Manager on 3/1/2014 Dan Shelly was called and the paperwork was corrected on my second trip to the dealership. The key that was for the car was not at the dealership so was told that the key would be here on Monday, so we went home unhappy as we bought a brand new car and have had 2 issues one with a dishonest sales team and also a key that does not function(mind you that car has 16 miles on it when we bought it) We get home from the second trip and something told me to look at the paperwork....now my trade is only worth $1500 but the APR is correct.....I decide to just eat that $1000 and not do any more trading with roundtree (this is the second vehicle purchased from the group 4 have been purchased by family members in the last 12 months) Monday rolls round now.......Take the car back to have the key fixed and the key was not there so my wife was taken to FGC. and dropped off for school. I call and talk to Brian West(Service Manager) explain my issues and was told that he could not help me and advised me that I needed to talk to the sales guy (mind you my car is at the dealership for service with the key problem)...... I was instructed to come get the car and try it still not fixed .... Monday afternoon Randy Calls back and tells me that the Key was at the dealership the whole time and asked me to come get it...........I told Randy that he needed to bring it to me, he agreed....Randy called me a few min. latter and told me that the car had to be at the dealership. I told him to come get it I was at work he sent someone to come get that car..........The car is now at the dealership......to be fixed and brought back in a little while...... I GET A CALL TELLING ME THAT THE KEY STILL DOES NOT WORK!!!!!!!!!!! So We have a used car to drive while we pay for a NEW car that is sitting at the dealership. I am asking for the OWNER ANDY MOORE to call me.

EL

Elaine Gray

This is the most unorganized Ford company within a hundred mile radius.. Worst customer service ever!! I made 9 attempts to speak to someone in the service dept today 11/30/2016 and not one soul could take 2 minutes to just answer a simple question. I was given a verbal quote on a brake job but I wasnt sure if it included the rotors or not. All I needed ( each time I called I told them that) was an answer.. That was it, just a simple answer to a question, but not one human being there could bother with it? My guess is that they are trying to resolve other customer service issues. The time before last was so bad they offered me a free oil change, and tank fill up on them. Which is the ONLY reason I went back this last time. One of the fellas that answered the phone even walked over and told them that was all I needed and gave them my name and phone number and still nothing, its been over 2 hours now and nothing!! If they are that busy, they should hire more help! I dont know why I keep trying to give this establishment my business. I guess I am a gluten because I have had nothing but bad experience after another with this place. I was told on my last visit for the free oil change that the management staff had been replaced, so that was why I was going to give them another go, but nothing has gotten any better. If anything it has gotten worse, at least the last group of folks would answer the phones. These folks now just dont give a rats behind. I WILL NEVER CALL ON THIS PLACE AGAIN!! I will be taking my business elsewhere and I intend on telling EVERYONE I CAN about how bad this place is ran, and just so you know Ford, I work in city of Lake City for a very busy, very popular establishment. You will lose business over this I promise you you will!! Oh and one more thing, If I were you, I wouldnt pay any attention to the excellent 5 star reviews, apparently the staff is writing them.. Dont believe me? Read some of them.. There is a great 5 star review written about a salesperson by the name of Jeff Dyer but down just a few you will see that he himself wrote one about another staff member as if he (Jeff) were a customer, and it looks like he had his wife, Andrea Dyer write one too. There is a few more written about a salesperson by the name of John Minatree, but yet again, he himself has written one.. Proof that the staff and their family are writing them to boost their reviews. Curious to see how long this review will last.

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