Address: | 2664 NE 189th St, Miami, FL 33180, USA |
Phone: | +1 305-937-4523 |
Site: | 5staralignment.com |
Rating: | 4.6 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Tommy Tjoa
This place tried to tell me I needed a steering rack after I came in for an alignment. They told me they would lift my car and try to turn the front wheels by hand and the guy said it was too tight. The owner tried to tell the guy to take the tie rod ends off so they could do a real test, but the guy working was too lazy and said it was definitely the rack and refused to take the tie rod end off to troubleshoot. The owner then tells me he will look around for a new rack. I asked him how much for the labor and he said on no more than 3 hours at $100 an hour and he even said it would probably be around 2 hours. So they get me an estimate, and it was a whopping $800 for the rack and $500 for the labor. When I said hey you said it was 3 hours and maybe even 2 he said he was busy helping other customers, completely blowing me off. I went in there for an $89.99 alignment and came out with a $1295 estimate to replace my rack without them even taking a single part off my car to troubleshoot!! I would stay away from this place, any of the reviews saying they are helpful did not seem true when I was there. Oh one more thing, when I mentioned the positive reviews he had on google, he stated he doesnt even read them or cares!!
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Veronica Suarez
They have a great attitude in the shop and theres no BS. It was important for 5 star to have multiple estimates to ensure accuracy for them, another shop, and Geico. So the critique of damage was precise and honest all around. I was impressed with this effort. Additionally, there was even a small incident about a part I discovered missing because Geico didnt see at first, and without hesitation or labor changes, they put my car back on the lift and began placing it. I judge business hard on their immediate responses to unseen emergencies, especially those dependent on finances, so I thought this was handled with pride and class on their part. Geico later apologized for this oversight and luckily paid the shop for the oversight. Ask for Dan...but everyone is attentive and helpful, and LISTEN. Will be returning for future business definitely. Good business name, because thats what you get. Thanks guys!
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christopher e m
I had my first experience with 5 Star last week and I am very impressed with the company. I needed to get my Xterra aligned and thought first about going to one of the big chains...until I started reading online reviews. Each review about the big chains was more horrible than the last. So I Googled the phrase, "wheres the best place to get an alignment in North Miami Beach" and 5 Star showed up as the closest place with ALL positive reviews. In fact, the reviews were so positive that I called immediately for an appointment. The people on the phone couldnt have been nicer or more respectful, and at the shop, they really treat you like youre one of the family, even if theyre meeting you for the first time. Ill never go anywhere else for frame and alignment work for as long as I live in Miami. Theyre really fantastic - a model to be emulated in terms of customer service and quality.
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Steve Beko
Just like their name, i give them 5 STARS. Have been going to them for a few years now. A few months back I stopped at Sears Automotive to check on my brakes and they told me that I needed $1000 in repairs. When I had my car inspected the next day by Danny and his guys at 5 Star, they told me there was nothing wrong with my brakes and did not want to sell me service that I didnt need. I did discover that my engine mounts needed to be replaced. Good catch and thanks guys. You have a customer for life!
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Valentino nemo
Great service I ha date an appointment for 2pm I was running a little late called in to let the know. They advised "not a problem we will push it over for you" Once I arrived to a very friendly happy staff with great customer service, they took my car in right away and I wait in a nice comfortable waiting area while they did a wheel aligment on my car. It took them 25min and I was out of there. Set an appointment and go to 5 star wheel alignment I give them 5*
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Gabriel Cano
I was very pleased going here. This place was referred by a friend of mine. They were very nice and strait foward with me. And the price they gave me was affordable. If I have any other problems I would definitely go back again. Thank you guys.
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Hans Mueller
Danny and his guys are great! Brought my truck in for front-end work and they didnt let me leave until it was done right and I was satisfied. They are fast, reliable and thorough - highly recommend this shop! Again, thank you for a job well done.
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Enzo Ribero
Ive been going to 5 star for many years and i always leave satisfied with the work and the prices.... any type of concerns i have with my car i call Danny fist. Danny is a honest and cool guy! Recommended.
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Marvin Pendleton
I have going to this business for 9 years 2 mercedes. The owner and his wife provides excellent service at a very fair price and.they are very knowledgeable about mercedes benz. I APPRECIATE THIS BUSINESS
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John F. Sklavounos
These guys are the best. Honesty still exists in auto repair! They are very helpful and will tell you the truth about whats going on with the check engine light without breaking the bank. =D
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Cesar Varela
best alignment in South Florida the best service and friendly people everywhere I had an appointment and I couldnt make it they called me they werent upset about it and I went the next day.
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Nick Rabin
Best service !!!! Would not trust ANY BODY ELSE. IN THIS INDUSTRY IS VERY HARD TO FIND HONESTY. OWNER DANNY THE MOST HONEST PERSON THAT I MET. YOU CANT EFFORT TO GO ANYWHERE ELSE.
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Ramon Mirabal
Very happy with services they performed on my Tundra 2014, appointment time very sharp, definitely I will recommend this company to anybody looking for a professional work.
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Donald Guerrier
Great customer service with my alignment with a great price to go along with the service. Theyre very amicable as far as explaining the work being done to my vehicle.
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Glen Larson
I have been using 5 star for many years, you will never find a more honest reliable company in Miami. You would have to be crazy to consider anyone else
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Anonymous User
Excellent service, went in for an alignment and couldnt be happier with the service and professionalism that is provided. Definitely recommend.
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Дмитрий Фролов
Понравилось отношение к клиентам! Все быстро и добросовестно! В дальнейшем развал и схождение, балансировка колес - только тут!
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FRANK CUTRONI
I have been very happy coming to 5 Star after being referred to them by Costco. I have saved a lot of money over the dealer.
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Renee Rotta
What a great find! Honesty and integrity par excellence! Dont hesitate to bring your car here.......The Mercedes dealers do!
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Alex Kaye
Great service! Very informative, helpful and honest! Will definitely bring my cars and recommend to friends! Car: BMW 335
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Crussian Doe
Was reffered by my mechanic. And now theyre my number one guys for alignment. I recommend tham for all my friends!