Costco Tire Center

14585 Biscayne Blvd, North Miami, FL 33181, USA

Address:	14585 Biscayne Blvd, North Miami, FL 33181, USA
Phone:	+1 305-945-9167
Site:	costco.com
Rating:	3.1
Working:	10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 9:30AM–6PM 9:30AM–6PM

Location

Photos 8

Reviews 9

Help Me

Now we’ve owned our family minivan since it was new, we have had a number of wheel alignments and no accidents and around the first 25,000 miles, and we needed new tires, so we had the Michelin pilot tires put on. Costco is the only company that has put tires on our van, and we have always put the Michelin tires put on our van. But, the issue is that we have had 10 tires on our van but it has only gone 115,000 miles if you do the math, that’s 11,000 miles per tire, but we have the warranty on these tires which is around 85,000 miles, so how can this be? When we ask for a warranty, they always make an excuse up, and they don’t want to help the customer because it’s convenient for them, and they don’t have to do the paperwork, so it’s easier to sell them a new tire instead. Policy, Policy, Policy, they like to quote when it’s in their favor, but the last straw was when my wife took in our new second car to have our tires replaced. The one tire was flat, and we had the spare on. The second tire we needed to be replaced had a big slash in it, and the tread was separating, and we had painted the word bad on it, with big, bright letters B-A-D. Well, I dropped off my wife to pay and she drove the car home, and later that day I went to use my car and couldn’t believe my eyes with what I saw, that they had left the bad tire on and moved it to the front of all places, and replaced a good tire. So here we go again…. I called the manager, and they said they did what my wife told them to do, so I went to see the manager, (he wasn’t there) and they had the same song and dance, saying “this is what your wife said to do”. I want to ask everybody reading this post, is this Costco’s policy, to give back to the customer a tire that has a big slash in it, the tread separating and being ready to practically blow up? The surprising answer I got? Yes, this is in our “policy” (Note that this bad tire was on the back, and they moved it to the front, so there is no way possible that they could have missed it.) Most all the guys working there are good, hard working individuals, but among the management staff there is an arrogance of disproportionate that they can do no wrong. And this arrogance has been with ALL the managers that have come and gone there. So I can only suppose that the guy hiding behind the curtain that sets the tone.

Bay Clan

We love shopping at Costco, but their tire center needs an adjustment…. We have been shopping and buying tires from this Costco center since the day it opened, in fact, I was personally at the grand opening party North Miami. Our biggest complaints surround our family minivan and the never-ending Costco policy changes. Issues range from over-tightening lug-nuts, lost hubcaps, and an over torqued spare tire rack, tires wearing out way below the warranty, and patching flat tires. But of course, none it they claim was their problem, but ours. And the last straw that broke the camel’s back was when they blamed it on my wife. First off, the lug-nuts were over torqued. Upon getting a flat, and changing out the spare, we discovered the lug-nuts wouldn’t turn. Upon this I had to get a ½ inch breaker bar 20 inches and use a five foot pipe, and to my surprise, the breaker bar broke. Since I had been an auto mechanic in my previous life, I knew they had at least double-torqued the lug-nuts. Note that this was not due to rusty threads because I had put Never-Seize on all the studs. So for this, I had to confront the manager, and of course, he denied everything, saying it was “impossible” to over torque anything our policy. On another issue, they had tightened down the tire rack all the way to the ends of the thread with the impact gun that it had broken off. And they had a wire holding it up. So when I approached them about this, they said it wasn’t their fault. So like any good citizen would do, I wrote a letter to Costco hoping that the guy hiding in the office would sort this out, but he chickened out, and said that I would have to talk with the manager, who would deny it and doesn’t ever want to help out the customer. It’s amazing how they are always quoting there “company policy”, that’s never in writing and ever-changing. Flats are always fun, because you know what their policy is going to be when you bring the tire in. The last one threw me for a loop when they told me they couldn’t patch the tire because it was within two inches of the side-wall. Not on the side wall, not on the corner, but two inches on the flat portion of the tread that meets the road. Sorry ran out of space see next post:

Alexander Diaz

Horrible. We went in and purchased four tires with the whole installation included and when we picked up the car they then tell us that alignment is not included and that they recommend we get it, but they dont do alignment and we would need to go elsewhere. Alignment in a tire service is standard, not offering such service is as if they would not offer filling the tire with air. They should clearly state that they dont align so customers can choose to go elsewhere instead of saying they offer a complete tire installation service when they dont. This is misleading and as I see it intentionally. I expected better from COSTCO.

Cynthia Soderblom

The people working there are nice but I question the quality of work sometimes. I will probably continue to go to Costco for tires bc I like my Michelin ones, the prices and warranty are great, and its relatively close to my office...but depending on who actually does the job there are varying results. The last time they patched a hole for me, they either didnt balance the tire at all or they didnt do it properly (but they did overinflate one tire >+5 psi)...So lots of wobble at freeway speeds. Wasting two hours of my life at another Costco right now to see if they can do better.

M Adam

I took my car in because I needed two new tires. When I left the car there Brad told me they will call me when it is done. After 2.5 hours I still have not heard from them so I went in to check what is going on and turns out the tires have been changed they just simply did not call me. Find it extremely unprofessional and unacceptable. Very poor customer service.

Elizabeth Ansert

I came in and needed a tire plugged. Even though there was a long wait, they helped me with my tire by making sure the problem was a leak and checked all of my tires. Then, when I waited, they said my job was easy and quick so they made my wait half the time they originally estimated! It was greatly appreciated and they were very friendly and accommodating.

M Kitten

The guys are all very nice and helpful!:)

Anica H

Very kind & efficient staff. Thank you!

Maribel Bruschi

I LOVEEE COSTCOOOOOOO