Address: | 9517 S Dixie Hwy, Miami, FL 33156, USA |
Phone: | +1 305-661-9760 |
Site: | planetbeach.com |
Rating: | 3.3 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 10AM–6PM 11AM–4PM |
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J Cabrera
I saw some negative reviews and I was not sure myself but after going to the spa these people are all wrong...This spa is amazing! It must be where they did not want to pay their membership and tried to blame the business. I love the services and have such great results. My skin looks flawless and I am finally bikini ready. The staff was very helpful and give great customer service. I forgot my watch one day and he personally had one of the staff members deliver to my office in coral gables. I was so worried I would not see it again but within an hour it was delivered by one of the consultants. Also last week when I did my spray tan he offered a me a towel because he remembered I told him I got a new car with white leather seats and it was raining. He personally walked me to the car with an umbrella to make sure my spray tan did not get ruined and laid the towel down on my seat before I sat down. Now that is service!!! I joined and I was offered a membership for $99 the Titanium membership. The is the best option and includes unlimited spa services. You do need to purchase retail product to accelerate the results of the services but I spent around $200 when I first joined and it has lasted me this entire time where I may need to buy a new contour oil but has lasted me the entire 9 months. It is a membership where they bill your checking account but you can cancel anytime with only 60 day notice. If you use a checking account instead of a credit card they will only charge $89 but you have to ask for this otherwise it is $99. I noticed another review and I was concerned at first to sign a membership but I understand in order to offer services so inexpensive it needs to be a monthly commitment otherwise how could they offer so much for so little. If you dont do a membership services are $39 each which can be really expensive if you come in 3 times a week and do 3 services each time. To me it is a win win and if I do decide to cancel which I highly doubt I will only need to pay 2 extra months. Seemed really fair. So far they have always billed me correctly and they even let me freeze for one month when I was on vacation and they only charged me $5.00 . The red light facial is my favorite. My dermatologist in Aventura Dr. Nestor charges for the same facial 3 facials for $500 and at Planet Beach it is included in my membership. The facial is amazing it creates collagen and elastin in your skin and removing fine lines and ages spots it works better than botox. You do need to purchase the 3 step serum packet for $25 at Planet Beach and at Dr. Nestors office the serum is included. But do the math 3 facials for $500 with serum or unlimited facials with the $89 Membership. Planet Beach is a much better value. The $89 membership also includes the Hydromassage, the Far Infared Sauna, Teeth whitening, Oxygen therapy, the slim capsule which burns 500 calories in 30 minutes, UV tanning, and the Mystic Spray. All of this for only $89 is unbelievable. I still get a traditional massage once every month or sometimes every 2 months but at Planet Beach I can afford to go an pamper myself 2-3 times a week. Amazing... I love it!!!
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James Al Merritt
Do not sign any contracts or do business with this spa. I properly cancelled a contract and paid $129, 30 day notice and $50 cancellation fee. They continued to charge my debit card, effectively STEALING my money of $108. When I called repeatedly, Jenny would say the "owners" are in a meeting but would call me back. No one ever called back. Then I visited the store and the manager, Amanda PROMISED that she would see to it that we got back our money. A month since they stole my money I dont have it back. I visited and spoke to Bob who said he had the authority and would definitely refund the $108. He claims that I would get a check in the mail in a week. It has been 2 weeks and I still do not have the refund. Planet Beach is a dishonest, unethical company. Bottom line: they are CROOKS !
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Heather Suchinsky
Went for light therapy treatment trial with mother and it completely ruined my face. Elizabeth, staff at Planet Beach, said it was okay to continue with light treatments on Retinol (an acne medication prescribed from my doctor). After weeks of treatment I noticed the condition of my skin getting worse. We cancelled in November and the company kept stealing money out of our account in total of $500 and now I have to deal with the fraud department with my bank to get my money back. We are ready to file a lawsuit as my mother contracted Mrsa from the machines that aren’t cleaned very often right before a major back surgery that she had in December. I am extremely dissatisfied with the professional conduct of this business. Don’t sign up for anything. it is a total SCAM!
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Anita Simms
The staff at this location are amazing. They were so helpful and informative. Jasmine especially she followed up with me and put me on a 30 day regime. I used the red light facial which is normally $200 per facial but is included free in my membership. My skin looks amazing. It is such an amazing deal. I only pay $99 per month and I have unlimited access to all of the services Spray tanning, Red Light Facial, Hydromassage, teeth whitening, oxygen therapy, Far- Infrared Sauna, and UV Tanning, Hydro- Derma fusion and the Slim Capsule. I get to use all of the spa services for one low price. The Hydro-dermafusion makes my skin feel buttery smooth and I no longer have cellulite. I also burn 500 calories in the slim capsule in 30 minutes. Hello Summer!!! So excited.
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Israel Arocho
They refused to honor my Groupon that stated that I was entitled to 3 different services on 3 different days. I visited for my 3 rd visit and was refused by an elderly gentleman because it had been too long since my last visit. He said that groupons are meant to used within a certain amount of time like "15 days" I informed him that there was no mention of that on the groupon and even pulled it up on my phone to show him that what he said was not stated anywhere on the fine print, He refused to look and refused me service. Very poor service, cant trust an establishment that does not honor its obligations and creates frivolous unsubstantiated excuses to refuse service.
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Lauren Quijano
Lemon infused water while you get a red light facial , & no tan lines are just a few of the spa service offered here!!! They are willing to help you in all ways possible, please check them out. Lovely center, and you can go every day once a day for the services . They set you up on a plan to help with the whole works!! It is a spa but better!!!!!
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Anonymous User
The Staff was more knowledgeable than anywhere else Ive been and the place was extremely clean. In addition to 4 levels of tanning, including High Pressure beds, they also have several spa machines, including one that Hydrates you before you tan like a steam bath. They also had a photo therapy facial, Massage machine, and the Mystic spray tan.