Planet Fitness - Miami (West Kendall), FL

Address:	15725 SW 72nd St, Miami, FL 33193, USA
Phone:	+1 305-752-5551
Site:	planetfitness.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours 12AM–9PM 7AM–7PM 7AM–7PM

Location

Photos 83

Reviews 6

Mona Lisa

Delt with the most rudest disgusting "regional manager" named KIMBERLY ever! Was extremely disrespectful& trashy with the way she delt with me. THEIR employee took my payment for the month of November but failed to tell me Octobers payment hadnt gone threw the previous month. I kept working out ALL of November, December& some of JANUARY with no issues whats so ever& on January 6th KIMBERLY stated that out of nowhere i now have a balance from 2+ MONTHS AGO..???what??? Really? So in 2+ months NONE OF the employees who scanned my card 20+ times were compiten enough to communicate to me, the CUSTOMER who has no way WHATSOEVER OF knowing I have a balance unless communicated to me (duh). That i cannot work out AT ALL due to her employees MISTAKE& lack of proper training and communication. She then proceeded to talk over me in a loud voice, shout out my private account information for everyone to hear, she kicked me out of the gym, refused to let me work out to at least make up for their mistake, would not let me get one single word in, refused to give me the corporate phone # and adamantly refused to give me her full name. What a disrespectful& ugly way to treat a client whos been a member for 2 years& who makes her payments no matter what. This is not okay. I now understand exactly why none of her employees were able to communicate to me in 2+ months that I had an old balance. Because KIMBERLY is the regional manger. Thats exactly why. She has no skills AT ALL with customer relations& she should be FIRED. Planet fitness is a good gym but KIMBERLY is a disgrace to that establishment& because of her they now lost about 10 clients. Because now NONE of my family& friends whom I recommended to this gym will ever be going there again. Good job KIMBERLY. What a waste, Go get a real job youre actually good at you condensing twit. If youre thinking of joining this specific planet fitness on 157& 72nd . DONT! I highly recommend going the extra mile& joining a real gym like LA fitness. Or even better then that. Cross the street& join YOU-FIT! Just left their gym& their way better all around for the same if not cheaper price! & the Staff is great too

gabriel hernandez

Joined, was told my first payment was 35 days away and 5 days later my account was debited for both my wife and my memberships. Fees were to be $21.39 for both, regardless of the mishap with the billing date, the amounts were also more than agreed to on contract. $21.39 and $31.39. Contact was made with management staff who did not have authority to make any decisions. I was told that another payment was now due (I should at this point have had a credit of the 2 payments mentioned above) that I would be allowed to workout this day but if I wanted to workout beyond this date I would have to make another payment. They were going to contact the non existent regional manager Kim, whos contact information can not be disclosed per them. After making this contact with management I was again billed 2 payments of $31.39 each $10 more than my agreed upon by contract for each and with complete disregard for the credit that should be on my accounts for the unauthorized payments deducted a month earlier. The day my wife and I were at the location to sign up we noticed a lady who was complaining of a similar issue, also with no one with authority to speak to. Very dissatisfied with the service, the employees take absolutely no responsibility for the actions of the company and instead place blame on the "3rd party billing service" Which they initiate deductions through but have no power to stop. Would not recommend the gym or this type of severely damaged customer service experience to anyone.

John Doe

Well lets get to the pros of Planet Fitness Kendall. - Extreamly clean. - Friendly staff that accually greet you when you come and leave. -24 hr gym. Great if you work odd hours. -masage chairs and tables! Cons -To much cardio equipment and not enough free weights. -The stupid bell that rings if you accually try to challenge yourself strenght wise. Please just take this out! -Tootsie rolls at the front counter? Is this not counter intuitive to working out? - To many clowns hijacking the free weights the entire duration of your workout. - Last but not least people not racking weights where they are suppose to go. Example, to many times have I seen 30 lb dumbells where the 75 lb dumbells should go. With that said this is not the type of gym you go to if your looking for a quick and serious workout. This is a very casual gym and caters to such crowds. I am new to the Miami metro area and have found a new gym that caters more to my needs. Owner if you are reading this, in my opinion you can get rid of some of those cardio machines and add some more free weights. Take a poll/survey on what your customers want. Otherwise your running a good operation to who it caters to.

Michael Cruz

BE WARNED THERE IS A HIDDEN ANNUAL FEE I joined this gym in December with a special deal of "Join with $1" and just now I got charged an annual fee DESPITE only being with the gym for 2 months?? And I wanted to unsubscribe from the gym however there is a 50$ FEE JUST FOR UNSUBSCRIBING? They charged me on Jan 17th $21.39 and on Feb 1st A WHOPPING $41.73 and, of course, they will charge me on Feb 17th an additional $21.39 for the monthly subscription. I called and spoke to a representative and he said that that was the annual fee and I explained to him that he had not told me that before I had signed up and of course it was his words against mine. I keep track of my finances so I notice every penny going in an out. Very disappointing. I hope to not have anymore surprises like this anymore because the gym is good and has a good atmosphere however the charges were absurd.

Chloe Reyes

The personnel here need SERIOUS TRAINING on how to treat their members. I pay extra every month to be able to bring a guest. The one time I actually bring someone with me they didnt even let us workout because my guest didnt have her licence. I have been with this planet fitness since THE DAY it opened up, and to not even let my guest workout the first time she comes is absolutely RIDICULOUS. The rude girl at the front desk named Vicky and her manager obviously have not had much experience in guest services. Thank goodness my friend has a membership to the YOUFIT across the street. They let me workout without a single issue plus their equipment is cleaner and in much better shape. Ill be making sure my friends and I all switch over to youfit THIS WEEK.

Jonathan Ruiz

The only positives of Planet Fitness, its clean and they have a lot of cardio equipment. Now the reasons to not join, first and foremost if you have real goals stay away from this place. The people who are there to really train stick to the free weights (which there arent much of) and its always crowed, they dont have any benches, they have 3 smith machines and they are always occupied.. They serve pizza and donuts regularly. Im sorry if your in a gym you shouldnt be eating these things especially if youre there to train. Do your self a favor and avoid this place like the plague, unless your looking for a Starbucks with a crap load of treadmills.