RG Salon & Spa

1061 Brickell Plaza, Miami, FL 33131, USA

Address:	1061 Brickell Plaza, Miami, FL 33131, USA
Phone:	+1 305-400-6663
Site:	rgsalon.us
Rating:	3.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 13

Reviews 5

Mirely Maldonado

Ive been going to this salon almost since it opened. But my last experience was unacceptable and the worst hair salon experience Ive ever had:The bad experience started before the appointment. I had made an appointment for a Saturday and called the day before to change the appointment date as I was not going to be able to make it that day (things come up, this happens to everyone), so I changed it to the next Saturday. Shortly after, I get a message from the hairdresser herself, not a manager or receptionist, saying that the salon will not give me more appointments on Saturdays because they lose money. I could not believe this. I just replied by asking if they were going to honor the other Saturday appointment I had just made, and got no reply from her. So the day before my Saturday appointment, I called them to confirm I still had it, they told me "no" so I asked if there was space to make one at 9:30am that day. They are usually full if you call the day before, so I was surprised that they told me that there was space at 9:30 am for what I needed to get done (root touch-up and blow dry). Of course I was happy, since I also had an event (that I had to help host) that same Saturday in the afternoon.I get there Saturday morning and check in, then I am greeted by Paola (the hairdresser) who tells me that there was someone waiting before me for a haircut so I had to wait and she told me it was going to take about 20-25 minutes. So since I had driven there from Broward I decided to wait. I waited 45 minutes.She does my root touch-up and then tells me that she was not going to be able to dry my hair because the next appointment had come in. Why she didnt make them wait just like she made me wait? And Ive also been a client of hers for many years! This blew my mind. I could not believe I had to make the decision of going to my event with WET HAIR or having to ask if someone else was going to be available to dry my hair, and risk getting to my event LATE.I decided to ask, if someone was going to be available soon to dry my hair, I was told that a lady that just started working there was going to be available in 5-10 minutes. I chose to wait for her. I waited 35-40 minutes. I was livid inside but just wanted to have my hair dried and get to my event and get on with my life so I just stayed quiet and let this lady do her job. But to make things worse, apparently she does not know how to position herself to dry womens hair because she had me twist into the most uncomfortable and painful positions I had ever had to be on for a blow dry. She took longer than Paola usually takes, so I wasnt happy about that either especially when I was already going to be late for my event.I went straight from the salon to the event, which was at about 15 minutes from the salon (in Wynwood) and I ended up arriving to the event at 3:30pm. The event ended at 4:00pm. All this horrible service is completely unacceptable. Also unacceptable having to be there for over 5 hours for a root touch-up and blow dry, when this normally takes a little over 2 hours on my longer hair.Needless to say I am heartbroken and disappointed that this happened and will never go back again. Now after many years of going here I will have to find a new hair salon to go to and trust.

CRISMAR VILLARROEL

The service and attention is lousy when uses groupon. El servicio y la atencion es pesima cuando usas Groupon! No entiendo que convenio acordo el dueno con sus empleados pero desde que llamas para hacer la cita empieza el maltrato y la discriminacion cuando saben que vas con Groupon,. La primera vez que fui me atendio literalmente una aprendiz que duro secandome el pelo una hora y media, con cepillos con cerdas rotas, que maltratan el cabello. La segunda vez que fui, se fue la luz y NO respetaron el orden de las citas y me pusieron por delante a una clienta que estaba despues de mi pero no iba con groupon, y hoy la misma historia en lugar de secado fue una soplada de cabello la que me hicieron, en conclusion un DESASTRE. Y la chica de la caja te persigue por todo el lugar preguntandote que si tu eres la que vino con groupon. Hacen discriminacion cuando vas con Groupon, el servicio es un desastre para ser un salon de lujo y ubicado donde esta. NO LO RECOMIENDO PARA NADA!

Christine Frederico

Dont waste your time visiting this salon, groupon or not, for hair or nails. In the long run, you will only be wasting your time and money and leave unhappy and frustrated. I had to stop going to this salon in April of 2015 because the ONLY (and Im not exaggerating) decent stylist who can use a curling iron BURNED the bottom of a $1,000 LOUIS VUITTON handbag. The salon owner Carlos Echeverria and his ignorant manager described below, Lorena Villacorta, did nothing to handle the situation. Adrian my preferred stylist had left. I found 2 new girls I liked, 1 I found because she had to fix someone elses mistake. I have had 2 stylists there try to curl my hair and had to have someone come teach them!!!!!!!!!! I really enjoy having my hair burned off during a training lesson. The front desk manager knows me now since Ive had to complain so many times. The previous time she didnt even return my phone call. Even better, Ive since learned how to curl my own hair since I got to watch so many of their stylists learn at my expense. AND when the manager didnt call me back about my hair it was my birthday and I had to have a friend fix what I thought I was paying a professional to do. BE CAREFUL! Find a good stylist and call in advance or you wont get an appointment. I was going to go back one more time to finish my groupon package but the receptionist knew who I was and literally told me there was no stylist who could do my hair the way I want it and they were understaffed. NOT MY PROBLEM! Half the time the stylists dont even speak English. I highly suggest finding some new employees, including a manager who knows what customer service is.

Shirley Raybon

Ive only been to this salon a couple of times but I enjoy coming here because the staff helps me feel like a queen as Im being pampered and when I walk out the doors. The last time I came in for a haircut and style I was fortunate enough to have Patricia Barone take care of me. She carefully listened as I told her what I wanted in my style. She gave me the best shampoo/head massage Ive had anywhere and spent extra attention on perfecting my cut and bangs. Ive never been happier with my hair! Patricia is extremely knowledgeable and talented - I hope to keep coming back to her again and again. Thanks Patricia and everyone at Roberto Giordano Salon!

Anonymous User

From the moment you walk in, you feel welcomed. I got my hair colored by Vicente... he was GREAT he is really an expert, took the time to explain the process, go over the color, the results on what to expect, the whole consultation was THE BEST! The all over color and highlights (partial head), blow dry and flat iron (medium lenght hair) took less than 3 hrs. I was WOWed with the resutls, better that what I expected. I have been to the best salons in Miami, Chicago, Mexico City, you name it!... and this is the first time I walk out 100% satisfied!! Everyone was very nice and attentive. The now have a Full Bar and Food! :) what else would you need!?!!