NSB Computers

636 N Dixie Fwy, New Smyrna Beach, FL 32168, USA

Address:	636 N Dixie Fwy, New Smyrna Beach, FL 32168, USA
Phone:	+1 386-957-3849
Site:	nsbcomputers.com
Rating:	4.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM 10AM–2PM 10AM–2PM

Location

Photos 36

Reviews 7

Andres Sanchez

Contracted NSB Computers for an M-ITX build. I selected the components, ensured they were all compatible, and sent them to NSB. The case was a Cooler Master Elite 110 M-ITX case. Two Cooler Master representatives said the components I chose would fit, albeit tightly. I had it shipped from NSB to me in Costa Rica. Got it home, opened the box, and the GPU was loose in the case. NSB only used the guide screw, not the mounting screw to mount the GPU mounting flange to the case. There was no extra screw in the shipping box or in the computer case. They simply did not install it. This caused irreparable damage to the motherboard (see the pics). I informed NSB of the faulty workmanship. They never asked for pictures or tried to assess the situation to find a reasonable or amicable resolution. They went directly into hyper-defensive mode. They said I was a scammer because I contacted them from Costa Rica, a Hispanic country. They refused to take any responsibility and blamed everything and everyone else, from the soft rubber power cord in the box, to customs agents whom they believe opened the box and dislodged the GPU solely to complicate my life. Additionally, they did not install either of the 2 120mm processor radiator cooling fans, leaving the system with no CPU cooling system. They said the small fan in the power supply and the even smaller fan in the GPU would be enough to cool the CPU, even though their specific function is to cool the PSU and the GPU, NOT the processor. Also, the radiator was mounted to the case with only 1 screw, which was so loose I could tighten and loosen it by hand. They also did not install the I/O shield, leaving the back of the computer open, or the ASUS BIOS/motherboard drivers, and did not include the motherboard WiFi antennae (we only use WiFi), the SATA cables that came with the MOBO, or the SSD mounting hardware that came with the case. They refused to pay $6.00 to ship these items, as well as the 2 CPU fans they did not install, to an address in Florida, where I am having the replacement motherboard (another $119.99 + tax) shipped, so the replacement motherboard and the parts they did not install can be shipped together to me in Costa Rica, which will cost about another $70.00. I will also have to disassemble the computer to install the replacement motherboard and CPU fans. I have also sent them 3-4 emails requesting they email me the invoice and receipt of payment over the past week, and they still have not emailed it to me. See the pictures below. There is no damage to the cardboard box. Computers are shipped all over the world every day. GPUs do not simply come loose, even if the box is dropped from a few feet. It simply does not happen if they are installed correctly. Dealing with NSB has been a horrible, unprofessional, disrespectful, and costly experience. It has also been insulting, given that they implied I was a scammer because I am Hispanic, which is ironic, since I sent them about $1,000.00 in components, gave them my credit card information, and paid them $85.00 for a job poorly done, and I now have to pay about another $300.00 for a new mother board, international shipping, and custom fees, not to mention wasted time and international phone calls. In response to NSBs non response, I ask they answer the following: 1. Why was the GPU not installed correctly? 2. Why was the WiFi antennae not included? 3. Why was the radiator only installed with one screw? 4. Why were no CPU fans installed? 5. Why was the Input/Output shield not installed? 6. Why are you refusing to take responsibility? 7. Why did you categorize me as a scammer because I contacted you from Costa Rica? 8. Had I contacted you from Canada, England, Greenland, would you have considered me a scammer? 9. Why do you consider people who contact you from Hispanic countries scammers? 10. Where is my invoice and receipt of payment? I paid you almost two weeks ago and have asked for it at least 4 times. Please answer.

John Bellatwano

The Best experience I ever had with a computer company ever! The techs actually know what they are doing... the prices are very reasonable and they get the job done quickly. Being a business owner as well, they designed my business network and boy does it run great! And with Total Care IT, I never worry about viruses or other issues, and their helpdesk is fantastic.... Ive tried the other companies in own before I used NSB, and NSB blows them away! heir owner has PhD! in computer technology and serves on the board at Daytona State... these guys and gals really know their stuff! Kudos to you Dr. Mercieri for a wonderful business model and incredible staff!

Linda Smith

NSB Computers are the BEST, I have had their Total Care IT for over 2 years. They are all so helpful, always greet you with a smile and willing to answer any question you may have, no matter how busy they are. They have repaired my computer, then when I got a new computer they set it up for me. And updated the computer to windows 10. I tell everyone about NBS Computers because they are awesome. Thanks , Linda

Pam Marden

I have used NSB Computers several times. I cant say enough good things about this company. They are professional and very up to date on every aspect of computers and repair. I have never been disappointed not once with there service. I now have my Daughter in TX using them for her complete computer needs remotely. They are very competitive with there prices also. So glad I found this company for my computer needs.. Thank you NSB Computer

Mary Howard

I walked into "NSB Computers" on N Dixie Fwy. one day last week. I have never been greeted by a more friendly group of people. They were very professional and answered all technical questions in a language which I understood. The environment overall was a warm welcoming feeling. If myself or anyone needs a computer store there is no question in my mind they are New Smyrna Beachs Number one store,

Steve Danskine

Ive had my ancient laptop in twice. The first time it needed a new HDD. They werent able to get the direct replacement HDD, but got me a 1TB HDD instead and only charged me for the smaller one. This time it wouldnt power up for me, but it did for the technician (isnt that the way it always works?). They ran diagnostics and scans, and would not accept money since they could find nothing wrong.

Frank Lewis

Walked in to NSB recenlty to ask about having a laptop repaired. The woman and man running the place were speaking badly of a customer. They said some very unkind things about him/her (?). They must not have noticed I had walked in. They were surprised and embarrassed when they realized I had overheard them. I found this very unprofessional. Needless to say, I went elsewhere.