Affordable Body Shop

400 E 15th St, Panama City, FL 32405, USA

Address:	400 E 15th St, Panama City, FL 32405, USA
Phone:	+1 850-913-8808
Site:	affordablebody.com
Rating:	3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 23

Reviews 9

Daren Humphries

This is the worst experience we have ever had. The guy that has been dealing with my girlfriends car, a 2008 Altima coupe, is truly unreal. Firstly though, the good: She had her car broken into and the thief dented the roof line above the drivers door. They managed to fill the dent and did a great job with the paint finish. Now the bad: Unfortunately, they did not manage to blend in the color correctly and there was a visible line between the old paint and the new. We took the vehicle back and Todd said that the vehicle must have been repaired before and that line was from their shoddy work. That area of the vehicle had never been touched. He said that the painter had pointed this flaw out before he did the repair but this information had not been passed on to us. We also have photos to prove this is not correct. We contacted the insurance adjuster who contacted Todd. This is the content of the email: I spoke with Todd at Affordable body shop about your vehicle today. Todd advised that the area you are seeing was not related to this loss and he was show the issue prior to your vehicle being painted. You vehicle is a flat black and therefore would not need blending as flat black is a color that does not have a paint match issues (I believe it is a refinish issue you are seeing) However, Todd advised he would correct the issues for customer service purposes. Todd advised that the direction of the blend would indicate that it came from the quarter panel area not the drivers door area. He advised that you could drop your vehicle by anytime Monday through Wednesday. If there is anything else I can do to assist you please feel free to contact me. Basically, Todd lied to the adjuster. There is more. When we initially contacted the shop, we asked Todd about a repair that was carried out to the front end of the vehicle by the Lincoln dealership on 15th in Panama City. On that occasion, the hood was replaced as was the bumper and front wings. The car went back 4 times and eventually she just gave up. The work was very poor. After 30,000 miles and 3 years, the hood was peppered with stones and there was a lack of clear coat applied to certain areas of the hood. (Bear in mind at this point that the wind shield has been in since the car was brand new and only has a couple of tiny chips). Todd accused her of driving too close to vehicles in front and that it was the reason for the chips. I cannot emphasize how bad it looked and he actually defended the Lincoln dealerships work. Above all though, it is the intimidation, subterfuge and lying that really upset us. The car has been seen by a respectable shop in Georgia since and they couldnt believe the poor quality of work and customer service that Affordable body has shown us. I really hope that people will read this review and question any work they do. I would NOT recommend this shop for any repairs to anything other than childrens toys. Daren Humphries

Kami B.

As a business owner since 1958, we will no longer recommend Affordable Body Shop. We damaged a customers vehicle when towing it, the customer lived in Panama City so we asked a vendor in that area for a reputable body shop so it would be convenient for our customer. We made arrangements with Affordable and advised customer to have repairs done and we would pay for the repair. Unfortunately, the completion and delivery of vehicle was not handled in a professional manner. The interaction we experienced as well as the dealings our customer was put through made us realize that we should have researched this business further before referring them to anyone. We attempted to make Affordable Body Shop manager aware of our dissatisfaction but the person we spoke with stated, "I dont like where this is going." We will never recommend them. We have advised the vendor that referred them to us of the unprofessional business practice in hopes that they will not refer them again.

Gary Benton

Stay away!! Todd williams and his office assistant are too busy trying to turn out units to pay attention to details that matter to the customer. It took two trips to pick up my toyota truck and had to accept less than right just to get out of that office and away from that business. I have never been treated or talked to in such an aggressive and unprofessional manner as by this duo. If you disagree with their assessment, get ready for argumentative, aggressive, demeaning to the customer responses. If their work is not satisfactory when they say it is ok, watch out!!! The problem had to be there before your wreck, if that can cover them from going above and beyond. There is still such a thing as customer satisfaction and taking care of customers concerns. This is not one of those businesses. My advise to all who will listen, STAY AWAY!!

Michael Wilkinson

My car was damaged in the rear, bumper, right side taillight assembly. They installed a new taillight and repaired and painted the bumper and trunk area. I experienced great customer service from Todd who manages the 3 facilities. The work was done on time and it is a very professional job. Affordable Body is a State Farm recommended shop for their customers and they made a great choice. The car was repaired in the time frame promised. The staff was very professional and I am extremely happy with the repair on my car. They washed buffed the entire car before it was delivered back to me. Thank you Todd and all associates at Affordable Body, 15th St. Panama City, Fl. A very professional, friendly, and expert establishment for your body work needs. Thank you. Mike Wilkinson, Panama City Beach, Fl.

Angelo Jardina

Had to go back three times for horrible service for missing bulbs and bad connections. Tech tried to say I was wrong about my turn signal bulbs that there was only one connection. Sorry but I put them in myself there are two bulbs with separate connections per turn signal on a 2015 Mustang. Painted the hood of my mustang and never even took it off to paint. paint was all over the vinyl near the windshield and didnt paint the under side of the hood either. Also claimed to have done an alignment after an accident. But found out they never actually did when I went to ford to have new tires put on a few days later. Expensive and unreliable. I would give them 0 if possible.

Derek Fowler

Dont bother calling these guys!!! They wont even look at your vehicle unless its insurance work. I had a super simple fix and the guy rushed me off the phone and told me he wouldnt do it because its not an insurance job......I guess cash isnt good for these guys. Use someone else

Karmen Adams

Did a good job fixing our truck just took longer then what they said but my truck looks better then before Good friendly people good job guys! Hopefully I wont ever have to go back but if I do it will be to these guys:)

Nicolas Di Martino

People are really nice, but I have to keep going back to get minor things fixed. Hopefully after this last time, I wont have to again. If so, then Ill raise my rating.

Ashley Smith

Paid them $4500 for them to put used parts on my car. I have to take my car back to get fixed already.