Autobody USA Portage Southside

Address:	8326 Shaver Rd, Portage, MI 49024, USA
Phone:	+1 269-327-1256
Site:	autobody-review.com
Rating:	4.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 3

Reviews 10

Justin Cargo

I would highly recommend this repair shop to any and everyone! My wife and I bought a car on a Thursday, didnt have it for more than 24 hours and then hit a deer with it. The front bumper was trashed, headlight blown out, passenger side quarter-panel mangled, etc. I took it to Autobody USA southside (my insurance company recommended them since they dealt directly with AbUSA) and they had me sign some forms and I was off to work within 15 minutes. Since its Michigan and they are always busy with repairs they asked me in order to get it fixed quicker if they could take it to Autobody USA Three Rivers... Fine with me. I gave them my signature to do so and that was that. Throughout the repair process they updated me with nearly daily txt messages, emails, and telephone calls. 8 business days later they called me and told me it was ready to pick up. When I came to pick it up it had been detailed, washed, and backed in to their front parking spot, looking very clean and like-new. When I took it home I noticed some steam/smoke coming out from under the hood and I thought, uh-oh. It looked to be coming from off the back of the radiator (mind you it did not over heat and no warning lights came on) so I called them. They told me their detail shop usually sprays out the engine compartment just to get any residue that was left by the repairs but they said to keep an eye on it. When I woke up the next day I noticed a poker chip-sized green dot on the concrete - antifreeze, UH-oh. I called them back and they had me bring it in. When I pulled in, Rick from Three Rivers came right out and pulled it around back to check it out. They checked all the radiator lines and deduced that the radiator had "burped" or they spilled some when they were filling. And since my vehicle has a lot of plastic underneath it it pooled a small amount and dripped when I got home. So they cleaned out the pooled area and told me to keep an eye on it. Later that day, Rick from Three Rivers drove to my house unexpectedly and asked about the car and handed me $50 gas gift card and told me that it was for my inconvenience. Hows that for customer service? That weekend we drove the car (2009 Honda Pilot) 400 miles to the east side of Michigan and back. Not a single issue arose and it functioned outstandingly. We are really pleased with our experience from Autobody USA!

meghan kearns

I would recommend this place to anyone who needs their car repaired. Great people work there and fantastic customer service, they were able to get my car fixed within a week. They totally went above and beyond to help move the claim from the insurance company I had quicker so I could get my car in the shop faster. They were even nice enough to power wash the carpet mats in the car (it was in the winter and I have a dirt/gravel driveway, so they were pretty dirty) and when they cleaned the car they even cleaned hub caps (driving on Michigan roads really do a number on those). If you are trying to find a great collision shop in town, this is the place to go to.

Barbara A.T. Wilson

Cant say enough good about my experience with Autobody USA, Portage. Theirs was the lowest estimate for the work, after checking out 3 other places--one of which was over $100 more! The work was well done, and they even noticed and fixed a bent/unclipped fender which had nothing to do with the estimate or work the car was there for! The office staff are thoughtful (offer of cold bottled water on a hot day while getting the estimate) and efficient! Thanks, Jim, Debi, Kerry and everyone!

Jason Crist

One of the worst experiences I have ever had. Do not use this Autobody shop. Held me liable for fees to diagnose a problem then they said it wasnt cause by the accident. They dont care about anything mechanically. Nice had two cars repaired here and will never go back. Just a terrible business practice. Find another body shop

KIP KERBY

Awesome repair on my car, incredible one day and it was fixed. Excellent customer service and glad to be texted status and time of completion. Incredible and beautiful repair work.

Amanda Thorpe

Excellent repair and even better service. They went above and beyond to make sure that my family and I were taken care of in a caring, expedient manner. Highly recommended.

John Singleton

Great Customer Service and Planning. Would recommend this shop to friends and family. Quick and accurate estimate with no hidden fees.

Caleb Ohland

Excellent work, made my car look like new! Customer service is outstanding and the staff are all very friendly and helpful.

Tom Burton

Excellent customer service and great workmanship.

David Whitehead

Been here 4 times so they must be good.