Public Storage

5200 Palm Valley Rd, Ponte Vedra Beach, FL 32082, USA

Address:	5200 Palm Valley Rd, Ponte Vedra Beach, FL 32082, USA
Phone:	+1 904-686-9294
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 9

Reviews 13

Caroline Anderson

We have been loyal customers for seven years. Never missing (the expensive) monthly payment. We decided to give some of our items to charity, so we headed over to our unit. The lock had been changed without our notification. We go over to the office to get the new key...and they dont have it. We ask for them to cut off the lock, but we are told we have to wait until "the boss" arrives. So we wait until the next morning to get our stuff and... the lock still not cut off. I call the office and the lady answering the phone quite snidely informs me that we have to wait (again) for her "boss" to arrive. I ask if she can call her "boss" to let her know we took the morning off of work and would like this action to take place sooner rather than later. As of this point, we are still waiting. This is obnoxious.

Denise Shoemaker

Moving across the country is a scary thing and its even scarier to put your personal things in storage! Well, Tanya was great to work with and made me feel a lot more comfortable about storing my personal items at Public Storage. She bent over backwards from the start to try and help me with any issues that came up when my items arrived in a semi truck from clear across the country. She did all she could to help the semi truck driver and me with the transfer of items from the truck to the storage unit, as far as showing us the shortest route to storage, size of storage area, etc. I found my storage unit to be clean and was very comfortable having my personal items put into storage there. I would recommend using Public Storage to anyone needing storage and make sure you work with Tanya. She is the best!

Russ Riggs

Extremely nice people. The day I moved in, Peter helped me find movers. I had driven all the way from Dallas and was exhausted and just couldnt do it. Then when moving out, PV had been hit by crazy thunderstorms and there was no power. Tanya found a way to open the gate and get us in even though there was no power. Top it off she stayed lated to a packed house to make sure everyone got what they needed. We had left and had to come back and she called to let me know she would be there a bit late and that the electricity had come back on. Top it off the place is always clean. If you are looking for a storage place, this is it.

Kamryn Alexis

Fast easy and very thorough thanks Tanya! I sent a friend and he was equally happy! Thanks again Tanya you did it again Tanya! Sent another friend peter and he said you were great thanks! I sent an acquaintance to this facility and he told me Tanya stayed later than office hours to help him. Thanks again Tanya for going beyond the call of your job and making moving to storage a more personal experience! You keep it clean and secure and we ALL appreciate you more than you know. They should clone you so any public storage could experience the competence you provide.

Alison Buckel

I love Ponte Vedra Public Storage! Tanyas customer service is unparalleled! She is always there to assist and appears to truly care about the customers she serves. Tanya recognizes that you are placing important possessions in your storage unit and puts you at ease with the whole process. I would highly recommend Ponte Vedra Public Storage to friends and colleagues for a variety of reasons...not the least of which being that Tanya takes really great care of you and your belongings! Ive had a great experience. 5/5 stars, hands down!

lois johnson

I was a customer and have referred family and friends to this storage facility several times through the years. There is a young lady named Tania that is there who listens and really helps you make the right choices. Often stress is a major factor when moving and Tanis GETS IT!!! I have always felt my needs were the most important thing when deciding what to do. The location is convenient for me and I will always return when I need storage! Thank you Tania and the staff in your office. Your smile and friendly way makes my day!!!

Amy Newby

There is nothing better than when you find a business which TRULY goes above and beyond to take excellent care of their Clients. That is exactly the type of treatment I received at Public Storage at 5200 Palm Valley Road. From the moment I arrived, Tanya went out of her way to make sure that I was received the best customer service possible! I simply cannot recommend her enough. She is WONDERFUL!!! This is a terrific business whose focus is on excellent customer care.

Susan Lattner Platock

I have used Public Storage off and on for about 10 years. Tanya has gone above and beyond helping me through it all. Tanya is compassionate and understanding, always accomadating! I would recommend working with this location and Tanya for all advice and storage needs. She is truly dedicated to her customers and had made my life a bit easier during some difficult times in my life. Thank you for all your help Tanya! Your the best!!

Beth Hoffman

Tanya has been extremely helpful to us. We have had two different storage units since we have moved here in October 2013 and Tanya was integral in getting us the right unit and making the transfer from one unit to the next as painless as possible. We count on Tanya when we have any questions or issues with Public Storage. It is employees like Tanya which will keep us going back to Public Storage. John and Beth Hoffman

Robert Swatek

My experience with the storage facility on Palm Valley Rd in Ponte Vedra, FL has been great. Tanya, my primary point of contact, has been great to deal with. We arrived with a truck late on a Sunday afternoon and she met us at the office to get all the paperwork done and to make sure we had access to the facility. All in all it has been a great experience to date and I cant say enough good about the customer service

David Hightower

I read the rave reviews about how helpful Tanya was in the front office and she more than delivered! Facility is very nice, very clean and Tanya provided me with a great tour and overview to make sure I was comfortable with the right storage space for my needs. If you have items, boats or cars to store, I highly recommend using Public Storage in Ponte Vedra and ask for Tanya.

Paula Ramberg

I made a reservation at this location however due to price and unit location I became very concerned; so I did not rent at this property however the customer service I received and suggestions of another property from Tonya everything turned out great Tonya even transferred my reservation to the other property which made it so much easier. Thank you Tonya for the help!

Joseph Adiutori

Tanya & Peter were wonderfully helpful as this was my first time renting storage (two units). They both helped me set up a reservation, and to make my move into storage so much easier, found me two units next to each other. I received regular updates via phone and found the whole experience to be five star positive. Well done! Joseph Adiutori