Address: | 2717 W Kennedy Blvd, Tampa, FL 33609, USA |
Phone: | +1 813-874-7674 |
Site: | grandbeautyspa.com |
Rating: | 4.3 |
Working: | 8AM–6PM 8AM–7PM 8AM–9PM 8AM–7PM 8AM–7PM 8AM–7PM 11AM–4PM |
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Alison Proodian
A nightmare of a visit doesnt even come close to describing my experience at the Grand Beauty Spa. My boyfriend treated me for my birthday and scheduled a spa day for me to get a mani/pedi, hair cut, balyage highlights and an hour massage. Upon arriving for my scheduled appointment, I was informed that they may not have time for a mani/pedi (even though my boyfriend called a week prior and booked everything). NBD, I agreed to the changes and opted to just get a hair cut, balyage highlights and the massage. So, they started with the coloring of my hair but rather than doing balyage highlights as asked, the lady decided to bleach my entire head. Mind you, I showed her 3 different pictures of what I wanted! Being a brunette, one could only imagine how badly she fried my hair! Oh, and...it took her 3 hours just to do the color. She then rinsed out the bleach and put a toner in my hair without informing me. The toner was an additional $70!!! After 3 hours and bleached soaking wet hair, I was sent upstairs for my massage. About half way through my 60 minute massage, a gentleman opened the door and said "hello?!"...so much for relaxation and feeling comfortable being face down and naked under a sheet! Ugh. After my not so relaxing massage, I returned to the downstairs area to finally have my hair cut and styled. Going on 4 hours at the spa now...a new lady advised that she would be cutting and styling my hair as the lady who colored it had to move onto her next client. The lady who cut my hair did a great job and followed the picture I showed her to a tee. Sadly, the end result was not attainable due to the lovely bleach job her coworker managed to whip up! Upon checking out at the front desk, I informed the cashier (younger gentleman) of my horrid experience and that I do not agree with the total charges ($435) as I did not receive what I asked for. I was offered $25 off my next massage for the trouble and mishaps. What a joke!!! A massage is $100. Gee, thanks! I called back the next day and attempted to reason with the manager. At minimum, I requested they fix my hair at no additional fee to reflect what I asked for originally. No such luck. Again, I was offered $25 off a $100 massage! I get that this is a high-end salon which is why this was supposed to be a special treat for my birthday. Being high-end does not mean highly-qualified or professional employees. Stay away, regardless if you have the money! Too many options to support jokers like this. End rant :)
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Sharon Maybrook
I have been seeing Richard Lopez as my hair stylist for more than one and one half years. When I first saw Richard I had broken over-processed hair. Within 3 months he had my hair back to a tolerable condition. Now, more than a year later I have other women asking me several times per week, "who is your hair dresser"? I went from longer stringy dry hair to a very cute, yet sophisticated short cut. It is so shiny and healthy! I cannot tolerate my gray roots showing. Richard uses a professional strength product from Loreal that covers my gray hairs so much better than any other salon I have gone to. Richard also gives a massaging shampoo in the incredible luxury massaging shampoo chairs!!! It is so wonderful! Worth every penny and I deserve it! Thank you The Grand and thank you Richard Lopez!!! Sam Maybrook
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Chrisy N.
I have been going to Tanya for the past 3+ years. When I moved here, I didnt know very many people, but one of my co-workers always had the cutest hair cuts, so I asked her who she went to... Thats how I discovered Tanya! She is amazing! My hair has NEVER looked better! I absolutely LOVE my cuts and color. She also has figured out how to cover my stubborn gray hair (which is very resistant to color)... Im too young to have gray hair!! The Grand is seriously my happy place! The massage shampoo chairs are SO relaxing! And I love getting my head massaged as my hair is being washed. Ive also had a few massages, and Kim is FANTASTIC! I came to her with a lot of pain in my shoulder and she managed to work that issue out! I cannot wait to go back. It is worth every penny!!
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Lisa Lafayette
I thought I could finally get everything done at one salon! Unfortunately I had a really bad experience here! Haircut & highlights were not as good as at other salons and as a client youre placed on uncomfortable, hard plastic chair at a round table with other waiting clients to wait until the highlights were done. Very Weird. My nails didnt look good after they did them either :( Their prices are super high, which I would be willing to pay if the service would be good! The guy at the reception was super rude and had an annoyed attitude. I found out its the nephew of the owner and thats why he thinks he can treat people that way. Im not going back there for sure!!!! There are better salons out there with more reasonable prices!
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Maya M.
I really wanted to love this place! I got a haircut and my nails done at this place. Not impressed at all! My hair is too short now!!! :( Also: I explicitly asked for gel polish and was wondering why shes no using the uv lamps??? But she said, its okay, it will last long .... And of course the polish was chipping the first evening!!??? I was shocked!!! I called and they said she applied usual nail polish!!! WHAT A WASTE OF TIME AND MONEY!!! Totally overpriced!!! If your nail artist there happens to be a short, round woman with dark curls - shes doing a poor job! Be aware!!!
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Lisa Languedoc
I first came to the Grand Beauty Spa a few years ago with a hair emergency! The previous salon I went to had literally fried my hair. Tanya worked a miracle with conditioning treatments and an incredible hair cut. I was sold on Tanya and The Grand Beauty Spa after that experience and have been going there ever since. My hair has never looked so healthy! I have referred several of my friends and co-workers to the Grand Beauty Spa and they have all had incredible experiences as well. I highly recommend the Grand Beauty Spa and Tanya if you want fabulous hair!
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Anonymous User
Eliana is amazing! She took my previous horrible permanent makeup job on my eyebrows from bad to AWESOME! She does her permanent makeup by hand, not a machine. She also takes her time with you making sure you are completely satisfied with what she wants to do to give you the best look! And shes super sweet! Shes the only person to visit in the TampaBay area for permanent makeup! Thanks Eliana! from Trish
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Laurel Fredlake
I have been a loyal customer of The Grand for more than eight years. It is my go-to place for hair, nails and massage. The staff treat me like family. I walk through the door and feel pampered. The professionals are of the highest calibre. I am familiar with many of the spas in S. Tampa and return every time to The Grand.
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bakasper
I am so happy that I found Niccell. She is so extremely talented and I trust only her to make me look my best. Her gentle, skilled hands are definitely the best in Tampa! It is always a pleasure to see her and truly appreciate how kind, caring and professional she is.