U-Haul Moving & Storage of Historic Ybor City
| Address: | 2309 Angel Oliva Senior St, Tampa, FL 33605, USA |
| Phone: | +1 813-247-5936 |
| Site: | uhaul.com |
| Rating: | 4 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 23
SP
Speck ofCarbon
Our original conversation with the store manager was very pleasant, but thats pretty much the only positive thing we can say. We went to the store to see about getting a hitch installed. The store manager provided a quote, swiped our credit card, and said we could call if wed like to move forward with the order. We called 2 hours later and were transferred to the call center, where the representative said that they would go ahead and order the part and set up an appointment for us to come in last Friday. The Thursday before the appointment, I called to confirm the appointment only to find out that we were not on the schedule and that they had never even ordered the part. After going around in circles, we finally got a call back from someone that actually *works* at the store who said they would go ahead and order it, but that wed need to pay additional for expedited shipping in order to get the part by the date we needed it, which is this Wednesday. We told him we didnt feel that we should be responsible to pay additional for shipping when it was their error, and he said that it was out of his control and hed have the store manager call me Friday to see what he can do. No call Friday, so I called and left him a message with the call center. After still not getting a call by Monday, I called them again - again speaking with the call center. They stated that the part had arrived at the store and that we had been assigned an appointment for this Friday - which is two days too late for us. I had never been called before they scheduled this appointment to see if it was okay, and so I asked again if the store manager would return my call. After still not receiving a call back from the store manager by today (Tuesday) and leaving yet another unreturned message, I can only assume they have no interest in dealing with us. And since I am always automatically transferred to a call center instead of being able to speak with a person who works at the store, I guess you can allow this review to be my notification that we now have reached a shared disinterest in doing business with U-Haul. So, no, I wouldn’t recommend attempting to do business with this location. Their type of “service” is completely unprofessional.
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Amanda Bosch
When I rented a trolley (or whatever its called) and they charged me a late fee which I was surprised because my boyfriend said he dropped it off on time. I submitted a claim to be reviewed and spoke with the manager. This guy, wooooooooow. The fact that he has that voice which every sentence sounds like a question (which I hate) was bad but that wasnt my problem. He interrupted me when I was about to ask questions. When I explained my side of the story he spoke to me like I did something wrong to him. I was calmly trying to get some facts and asked if maybe there was a camera to see what had happen. His response "There are no cameras on that side of the drop off, and theres no need to check." Well excuse me, if I (as a customer) have doubts and want some verification. My boyfriend might have lied to me, and I paid a late fee that wasnt bad because of his lazy ass, but I would have gladly let it go if it wasnt for the douche bag manager at this place. Moral of the story, THIS GUY IS A D. I will go out of my way to never use this service again.
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Albert Partee
I want to give the biggest THANK YOU to Tyra! I came in with so many issues from moving from Daytona Beach to Tampa. It was a very big headache. But, Tyra was there to help me from the beginning. I called her to let her know I was coming and some issues came up, she said "Its okay, come in and we will figure it out". When arriving there she was very friendly and helpful with all my needs. She didnt treat me like a regular customer, she treated me like a friend like someone she cared about. I had a 26ft truck that I had to unload myself and I was not happy at all. I got everything unload but I struggled with the couch and she even came upstairs in my storage unit to help me get it through the door. Now that right there is excellent customer service. That is going above and beyond! I have been using uhaul for several years now and Tyra is the exact reason why I will continue using Uhaul services for many more years! Kevin was great as well! There is a great team at that location! Keep up the hard work!
ME
medicinesocks
My partner in life has kept up payments on a storage unit at the Ybor City U-Haul since he moved north to New England to be with me more than two decades ago. Without his knowledge or consent, some time ago they altered his contract so that payments mailed at the same time he has always sent them are now considered past due and they thus incur a late charge every time he pays. So far there has been no helpful response to our attempts to reason with them and get them to understand that disabled people on fixed disability stipends can only make payments after their monthly checks are in. We are willing to pay what he currently owes, so as not to lose his possessions, but just want them to keep him on a payment schedule that doesnt monthly overcharge him. If there were a way we could get down there, wed close out that storage unit, never do business with them again and warn anyone else who thinks they may need storage there long term, you could be scammed out of a great deal of money!
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Anonymous User
General manager frank fenech was complacent and non caring towards the location of our reservation, we ended up driving a half hr away to pick up our reserved truck. Stay away from this place. Frank did nothing to resolve the situation or please the customer.
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A Steven Meadows
Weve stored our vehicles at this location for a few years now. Danny, the GM is fantastic! The staff is very nice, the grounds are well kept and I couldnt be happier. Barracuda Travels
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Colleen McBride
So nice and helpful. Didnt act like 2 women needed extra help. Didnt try to sell me anything extra. I would definitely tell people to use this place.
JO
John Rodrigues
Great helpful team. Truck was clean but the steering was a little wierd, like the toe in was off on one wheel.
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Kevin Biesecker
Building access isnt 24 hours and have to use elevator to get to units. Prices are high.
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James Elbel
Very clean and professional. I highly recommend them if you live close to ybor city.
JO
john and mahogany fleurival
Great customer service and clean and friendly service. And willing to work with u.
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Clark Hickman
Good secure storage, conveniently located near interstate 4 in ybor city.
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Jesus de la Rosa
Mike, the renter guy was really helpful and professional ...
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Eric Jackson
BEST EXPERIENCE EVER. Kevin is SOOO Good to his customers.!
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Loploise Crumbsy
I do a lot of business with these guys. Great service
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Ibrahim AlZabin
I rent the truck from them with in 3 minutes
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lydia ferrer
Im on my way to pick the truck up Now!!!
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Chris Gatley
Excellent help and truck conditions.
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Paul Taylor
This place has been here a long time
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Darell Johnson
Great customer service and selection
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Rian Floco
Very helpful and sincere. thank you.
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Felipe Kasinsky
Busy place, but staff was helpfull
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Agustin Rosas
Because they open 7 days a week