U-Haul Moving & Storage of West Tampa

4406 W Hillsborough Ave, Tampa, FL 33614, USA

Address:	4406 W Hillsborough Ave, Tampa, FL 33614, USA
Phone:	+1 813-873-2333
Site:	uhaul.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 25

Reviews 15

Victoria T

Upon first arrival in the parking lot (on a Friday evening) , I parked my care in a space which seemed to me to be a marked parking space. White lines on both sides. After exiting my vehicle, a man YELLED at me across the parking lot stated that was not a parking space and that I need to move my car. YELLED at me, not "excuse me miss, but can you please move your car" or any other vocabulary that would indicate welcoming customer service. I considered leaving based on that interaction, but I brushed it off and moved my car. Inside the store two female employees were kind and helped me look at trucks, and provided me with a quote for rental truck. Before I left, they asked me if I wanted to make a reservation and I declined stating I didnt know my closing date on my new home and that I would contact them as soon as I was ready to reserve the truck. On Sunday, I was contacted by a male from the same store asking if I wanted make a reservation. During the process of asking him not to call me back because AGAIN I didnt know my closing date and wasnt ready to reserve a truck, I was rudely hung up on. Yes, hung up on! Had he said " thank you, please call us when you are ready" or something along those lines, I would have been ok with the follow up call. I immediately called back and asked to speak to a manager who was not in the office. The woman on the phone said she knew who called me but stated she would not give me his name. After me confirming with her I was calling to make a complaint, she still refused the information I was asking for and then put me on on hold. After returning she gave me the name of the person, LUIS. I want to note I had every intention of renting a moving truck from this company, prior to this phone call. This must be why they record all their phone calls. I will go to another company, and I recommend you do the same.

Jean Pierre Fernandez

While reserving a Truck was a quick and painless experience, the actual Truck along with the general managers service was horrible. We were given a Truck that not only had steering issues, belt buckle issues (driver couldnt buckle up), but the Truck was also in poor mechanical conditions as it shut off on its own in the middle of a busy main road during rush hour. Thankfully the truck did turn back on and we were able to resume our move. However all of these issues were simply disregarded by the GM whose sole response was a shallow apology. Showing no concern for customer safety nor customer satisfaction, he proceeded to go about it as if nothing happened. Were EXTREMELY disappointed and displeased with his service, truck, and experience. I would NOT recommend this location, but would rather steer clear.

Roberto Garuti

I had to move between 2 apts in the New Tampa area so I booked online a UHaul at a location nearby at 12 PM. The problem is that in New Tampa they didnt have any truck available (nice online booking system btw) and the UHaul location on W Hillsborough was supposed to call me and tell me that I would have had to pick up the truck at their location instead, but they didnt call. So I showed up in New Tampa at 12 and they told me the truck was actually available only at 4 and at a location very far away. Of course I made new plans and cancelled the reservation. The person at the phone for the W Hillsborough location was nice and I put the blame more on the UHaul system but what a terrible service

Lilliam Diaz

I had Great experience and Service at this location and with Uhaul overall was Attended by Jodi who was of great service in a normal time and as i was being attend i saw other employees doing good service with other customers but like i always say you treat people they way you want to be treated .... Mr Michael keep up the good work i would recommend this Location to everyone ...

Pro Move

WORSE EMPLOYEE IN HISTORY WORKS HERE. HER NAME IS MARIA. SHE HAS TERRIBLE CUSTOMER SERVICE, A HORRIBLE ATTITUDE, SHE THREATENS PEOPLE, SHE TELL PEOPLE TO GO TO HER JOB TO FIGHT HER AND SHE GOES TO WORK HIGH ON WEED. DEFINITELY DESERVES TO BE FIRED. SHE MAKES THIS UHAUL LOOK VERY BAD, SHE ALSO HAS SEX WITH CUSTOMERS FOR WEED AND GIVES THEM FREE TRUCKS

Nicole M

I dropped my U-Haul trailer off at this location. It was very easy to find and I love how you just pull up to the stop sign and someone comes out to help unhook you. The gentleman that helped me was very friendly and unhooked my trailer quickly and got me on my way fast. I had a great experience and would recommend this location to anyone.

Todd Polanowski

This has been the WORST uhaul experience I have ever had. Took 45 minutes to get the truck, with a reservation!!! Truck was in terrible shape. Transmission jumped and kicked the whole time. There was no gain it at pick up. Terrible maintenance issues over whole truck. Staff not so friendly. And took 40 minutes to drop off. Good luck!!

Anonymous User

After a terrible experience with a competing company in which my truck reservation fell through, the guys at this U-Haul location were so helpful. They worked me in to their booked schedule, turning around a truck that they just got in 30m before they closed. And they even beat the competitors price! Definitely won a customer.

Ten Star

Parking lot is way too crowded. Signage is confusing. Lines inside are long. The guy who hooked up my trailer did not attach it correctly and it became detached as I was driving down the road. Luckily the chain held and I was able to stop. It was a very dangerous situation and someone could have been killed.

CV C

Really polite customer service lady took my reservation and even called me back within the hour to be sure the Truck Driver had called for the specific instructions. I was pleasantly surprised at her thoughtfulness. It was a great welcome to the City of Tampa. I will use them again for my future small moves.

Jason Davis

Very very seldomly do I take the time out of my busy schedule to rate a customer service experience wether it be good or bad. Theres so much I can say about this crappy joke of a store but for now, take my word for it when I say the employees are very incompetent.

Ace Diamonds

I dont have an issue when I went in there I can relate it clearly what I wanted what I needed they reciprocated my final bill is accurate there were no issues. They do offer a big storage and they have many trucks so its a good location

Andrew Moraa

The man who answered the phone was uneducated and rude. Please teach your employees to speak with customers. I have 10 cars that needs hitches and I would of brought my business to u-haul if it were not for the idiotic employees.

Sara Neave

Stopped in for a propane refill on an RV. Fast and friendly service, although the parking lot was a bit difficult to navigate (due to parking choices made by other customers present at the time).

Lyssa Bomgaars

If you want to drive 20 minutes only to have your truck given away due to "overbooking" without your knowledge and then having them blame you for it come to this uhaul. Joke of a store.