AutoNation Hyundai Brunswick

Reviews 3

CH

Charlie Nutt

I want to take this opportunity to praise the outstanding staff at AutoNation Hyundai in Brunswick Ga. From the moment I met John accidently at the beach on SSI and asked him about the Genesis he was driving to my phone call with him yesterday I have never been treated more professionally by any car dealer ever -- and I have bought alot of cars over my 60 years from lots of dealers!! I was amazed when I showed up on the lot on Friday that Walter and the entire staff already knew about me and that I was coming -- John had told them to expect me and what I was interested in. I then had the pleasure of working with Walter who is the most professional and knowledgeable salesman I have ever worked with. From the moment he shook my hand to our final talk on Saturday he was outstanding. Your dealership is unbelievably fortunate to have such an outstanding salesperson who is that young!! He knew every inch of the Genesis and could answer any question I had and told me even more. I told the staff I was unable to trade that weekend as I am a part time resident of SSI but live and work full time in Kansas and my trade in was in Kansas. The staff was willing to work with me on how we could work on a deal and get the car from Kansas down and the Genesis to Kansas. I was amazed as no other dealer ever has ever been that "out of the box" thinking. I then was blown away when I was offered the opportunity to drive the Genesis Friday afternoon and evening and return it on Saturday. NEVER HAS ANY DEALERSHIP OR DEALER STAFF EVER OFFERED THAT TO ME. I drove the car and fell in love with it and left a deposit check to hold the car until Monday when I could get the VIN number of such of my Outback back to Walter. Unfortunately, due to my accident history, my insurance agent strongly discouraged trading prior to August because of the extreme cost increase. Even then when I told John that he was still willing to find a way to work with me but I feel I need to take the advice of my insurance agent. However, I will buy a Genesis within the next 6-8 months and it will be from your dealership. I love the car and there is no other dealership I will deal with but yours and that is totally because of your staff -- from John to Walter to every single person I met. While I know I am missing out on the incentives on the 2015, I still will come back to your dealership when I buy the Genesis. Perhaps at some point there will be some dealer incentives on the 2016! Thank you for allowing the opportunity to write this letter as you have a customer for life -- I will be retiring soon and moving back home to SSI and I will be recommending your dealership to anyone I know who is looking for a car. Thanks you again, Charlie L. Nutt

ME

Megan Cooper

We moved from Washington state on Naval orders. We are a proud military family with this as our main vehicle. This is how my fiancé gets to work to serve his country and do his jobs. Our engine blew up when reaching exit 1 GA( it was determined as a manufacturer defect) but thank goodness we made it. Brunswick Auto Nation Hyundai Has our vehicle since jan 31st. I have received horrible to NO customer service in this situation. I have had maybe 1 courtesy call to update us on the vehicles status: Mind you they called without me placing multiple and polite messages simply inquring about whats going on (only to be ignored mind you)! I meant this One call on their behalf to two at best to explain vaguely at that what Is going on. It has been Over 3 months they have had the vehicle. We leave messages weekly to be ignored. We called today and no one in the building could give us an answer as to the vehicles status. We have been told multiple dates on when the vehicle is to be in working order. Theses dates have never been met and we never received one call to even notify us things were going to be delayed. Last I was told today it would be ready and have had no call and no answers.The dealership had used corporate Hyundai as the reasoning (and thats if we get feed back after of course us calling) behind the delay. Hyundai hasnt sent parts, waiting on warranties,etc- this is when we even get the information and have had to make the call to get a simple update. I will be contacting Hyundai as well place formal complaint. I have begged and pleaded with every one In change at the service department for a simple telephone message weekly or even and every two week call- simply for an update seeing as this has been and untimely fix. I am livid. I am insulted. I have been blatently ignored. This vehicle is the reasonwe are able to get to work, get food to eat, get to doctors apointmnets- it is vital to our lives function. Gracefully and finally after two months Hyundi kindly (not this obviously lacking dealership) offered to pick up the tab for the rental we have paid 1000$ Already in on Oder to still LIVE. I am patient, to a point. I fed up and will never again use this dealership for something as simple as an oil change after their complete disregard to communicate and keep the supposedly valued customer happy.

BE

benh017

The only reason I gave this visit to Autonation for service is that I cannot give it no stars. I took my 2007 Sonata in for service because the engine was making noise and I knew it was serious. As I was going out of town shortly, I dropped off my car for a diagnosis on June 16. TWO WEEKS later I was notified that I would have to have the engine replaced. The power train was still under warranty, but Hyundai would have to give final approval before the dealership could start on the job. About ONE MONTH LATER, and after numerous non-returned phone calls and absolutely no communication from Brunswick Autonation, I finally received word that Hyundai approved the replacement. The dealership then notified me that it would take up to 8 weeks to find a replacement engine. Well they finally found one about two weeks into the process and told me it would be ready in a couple of days. Well, a couple more WEEKS passed before the car was ready...A TOTAL OF 66 DAYS in the shop. Then after the job was finished and I had my car back, something was wrong with the max AC button that was not having any problems when I took it in. I asked them to take a look and scheduled an appointment for 10:30 one morning. When I took the car in and even though I had an appointment, they said it would be several hours before they could get to it so they gave me a ride to my home. After FOUR HOURS of not hearing anything, I called and was told they were getting an estimate on replacing the AC compressor. I told them it was working when I brought it in for the original problem and asked if I had to pay for the new part and they said yes. At that point I told them to forget it, not to fix it and that I would pick up the car. The service advisor Chris told me he would send that shuttle driver over and an HOUR AND A HALF later, no one showed up so I got a ride from a relative. Upon arriving at the dealership, Chris just handed me the keys and did not say he was sorry or anything. This was a bad experience from people who just did not care. NEVER, NEVER, EVER TAKE YOUR CAR TO THE BRUNSWICK GEORGIA AUTONATION...EVER!!!!!!!!!

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